Sill and Associates, LLC. Reviews (22)
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Sill and Associates, LLC. Rating
Description: Credit & Debt Counseling, Debt Relief Services
Address: 1555 River Park Dr Ste 101, Sacramento, California, United States, 95815
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www.sillandassociates.com
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Review: Sills & Associates did not provide services as promised. They were difficult to reach by phone and did not return my calls when I left messages with their secretary.Desired Settlement: I want to cancel my contract and receive a refund of the six hundred and eighteen dollars ($618) that I have already paid them.
Business
Response:
On September 25, 2013, [redacted] & [redacted] entered into and executed a contractual agreement with Sill & Associates, LLC for our services.
On October 3, 2013, pursuant to said agreement and in follow up discussion with Mr. [redacted], Senior Mediation Officer [redacted] emailed a response to Mrs. [redacted] regarding [redacted] & [redacted]' lawsuit.
On October 4, 2013, [redacted] phoned in to Sill & associates and spoke to [redacted] regarding their response to the court.
On October 18, 2013, [redacted] called in and spoke with [redacted] regarding documents (CMC) he received from the courts. [redacted] advised client to fax a copy to Sill & Associates.
On October 24, 2013, [redacted] called in and spoke with Mediator [redacted] in regard to his CMC documents and [redacted] informed him we had not received them as of yet. He then asked [redacted] if this was his trial and she explained that it's just a conference to set a date for trial. He said he was not ready to negotiate at this time due to not having funds just yet.
On December 6, 2013, Sill & Associates prepared and emailed a copy of the Case Management Statement, including instructions, to [redacted].
On January 7, 2014, [redacted] called in and had some questions regarding his upcoming Case Management Conference. [redacted] explained to Mr. [redacted] the details of the hearing. Mr. [redacted] voiced his concurrence and approval saying "OK" and hung up the phone.
On January 14, 2014, [redacted] called Mr. & Mrs. [redacted] to remind them of their Case Management Conference.
On February 4, 2014, I spoke with [redacted] and he said that he has already stopped his payment to S & A and wants a full refund. [redacted] asked him why he had done so and Mr. [redacted] said that we haven't lived up to our end of the bargain. He also stated that he spoke with a different company and they told him that he should just cancel our services and not pay us anymore. [redacted] said the other company also told him that he should be able to cancel his contract at any time. I said I need something in writing and that we HAVE in fact been in contact with him and have been negotiating on his behalf. Client said that he will send something in writing.
Business
Response:
On September 25, 2013, [redacted] & [redacted] entered into and executed a contractual agreement with Sill & Associates, LLC for our services.
On October 3, 2013, pursuant to said agreement and in follow up discussion with Mr. [redacted], Senior Mediation Officer [redacted] emailed a response to Mrs. [redacted] regarding [redacted] & [redacted]' lawsuit.
On October 4, 2013, [redacted] phoned in to Sill & associates and spoke to [redacted] regarding their response to the court.
On October 18, 2013, [redacted] called in and spoke with [redacted] regarding documents (CMC) he received from the courts. [redacted] advised client to fax a copy to Sill & Associates.
On October 24, 2013, [redacted] called in and spoke with Mediator [redacted] in regard to his CMC documents and [redacted] informed him we had not received them as of yet. He then asked [redacted] if this was his trial and she explained that it's just a conference to set a date for trial. He said he was not ready to negotiate at this time due to not having funds just yet.
On December 6, 2013, Sill & Associates prepared and emailed a copy of the Case Management Statement, including instructions, to [redacted].
On January 7, 2014, [redacted] called in and had some questions regarding his upcoming Case Management Conference. [redacted] explained to Mr. [redacted] the details of the hearing. Mr. [redacted] voiced his concurrence and approval saying "OK" and hung up the phone.
On January 14, 2014, [redacted] called Mr. & Mrs. [redacted] to remind them of their Case Management Conference.
On February 4, 2014, I spoke with [redacted] and he said that he has already stopped his payment to S & A and wants a full refund. [redacted] asked him why he had done so and Mr. [redacted] said that we haven't lived up to our end of the bargain. He also stated that he spoke with a different company and they told him that he should just cancel our services and not pay us anymore. [redacted] said the other company also told him that he should be able to cancel his contract at any time. I said I need something in writing and that we HAVE in fact been in contact with him and have been negotiating on his behalf. Client said that he will send something in writing.
Consumer
Response:
You have asked us to give you a more detailed account of our complaint so I wrote this to explain it further.
The great thing about the Sill & Associates team is that they are on top of it when it comes to handling the settling of debt. It is a all hands on deck, very productive team.
Sometimes response time can lag a little, however it never lagged while settling debt, only for minor questions.