Silpada

Dear Revdex.com, Thank you for forwarding this Complaint to my attention I have researched our databases and I do not find any Customer Orders under this individual's name I also do not find any Customer Orders that match the individual's email address Please request that the Customer forward her Proof of Purchase receipt(s) so that we can respond to the Complaint adequately Without any record of sales to this Customer, we are unable to respond furtherBest Regards, [redacted] Compliance Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I am a purchaser of the itemsI know for a fact I purchased the sideway sterling silver crosses from [redacted]

Dear Revdex.com, Our apologies to the Customer for the confusion. Our records indicate that the Customer returned three items, the Chevron Bracelet, the Trailblazer Ring, and the All Angles Stack Ring. There was an error on the return form which said that the Customer was returning the
Karma ring but that is not one of the items enclosed in the return. Consequently, she was only credited for the Chevron Bracelet and the Trailblazer Ring. We owe her a refund on the All Angles Ring. Here are the prices that the Customer paid for the three items.Chevron Bracelet B$Trailblazer Ring R$All Angles Stack Ring R$49.00 I am enclosing a copy of our order screens to show exactly what the Customer paid. We owe the Customer $for the All Angles Stack Ring plus tax for a total of $52.55. We are processing a refund to the Customer today for $52.55. Our apologies for any inconvenience

Dear ***, Thank you for sending the Customer Complaint to me I have researched Ms***’s Customer history Ms*** was a Silpada Customer on approximately June 11, Please advise if you would like a copy of her Order. Ms*** was entered into our
Customer database at that time Since then, she may have received two types of emails 1) emails from her Independent Silpada Representative, and/or 2) emails from the Silpada Corporate Office. The Silpada Corporate Office received an “opt-out” request from Ms*** on April 17, On that date, we confirmed that this email would not receive emails from our corporate team in the future. We received a follemail from Ms*** requesting to opt-out of Silpada emails on April 28, After investigating, we confirmed that she had already been removed from corporate emails However, since it is possible that she was still receiving emails directly from her Independent Silpada Rep, we sent Ms*** the following email explaining the situation and asked her to forward the email she received and also to contact us directly with any future problems. Sent: Monday, May 04, 11:AMTo: '***'Subject: Silpada Designs Unsubscribe Request Hello, Thank you for your request to unsubscribe from receiving Silpada emailsWe have confirmed that your email is not included in our database for future emails. However, we have been unable to locate the email you receivedThis could be due to the following reasons:The email originated outside of the Silpada Corporate Office (i.efrom an Independent Silpada Representative) Please forward a copy to [email protected] email was forwarded to you from another source (The subject line will usually show FWD:). If you find that the email was forwarded to you, please also reply to that email and request that the person who forwarded the email to you unsubscribe you as well. If you have any questions or future problems, feel free to contact me personally. *** ***Representative Care and Support Lead We also contacted Ms***’s Independent Silpada Representative directly and asked her to cease from sending any future emails to Ms*** at ***. Please accept our sincere apologies that we were unable to identify the source of the email that Ms*** was complaining about We believe that she has now been removed from all records of both the Silpada Corporate Office and the Independent Silpada Representative If Ms*** should receive any future emails from either Silpada’s Corporate Office or from one of our Independent Representatives, please request that she forward the email directly to me at *** so that I can investigate the source. We hope this resolves this matter to your satisfaction. Best, *** ***Compliance ManagerSilpada DesignsRenner Blvd.Lenexa, KS 66219(p) ###-###-####(f) ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Thank you for forwarding the complaint from this Consumer. I regret that she has experienced difficulty with our Customer Service. On May 24, 2016, Silpada Designs announced that we are closing. As you might imagine, this announcement has caused our Customer
Service Center to be flooded with thousands of customer contacts from individuals who want to return/exchange jewelry. The Customer Service center is currently days behind in responding to these inquiries. I will be happy to resolve the customer's issue, but she will need to contact me directly, *** *** at ***.***@***. I checked our inventory and we no longer have the Customer's earrings in stock. However, I will allow her to make a new selection for the same value ($69). Please ask the Customer to email me with a new choice and I will assist her further. Thank you very much for your assistance.*** ***Compliance Manager***.***@***

I am very sorry that our Customer experienced delays in Silpada's processing of her order. Please be advised that on May 25, 2016, Silpada announced that we are closing our doors, and the Silpada Representatives contracts will end on July 31. As a result of this announcement, we
have been absolutely flooded with orders, phone calls, emails and faxes. Our Customer Care Department is currently running 7-days behind on these Customer contacts.I have checked our Fulfillment and found that this Customer's order was shipped on July 20, 2017. The USPS tracking number is ***. It appears to still be in transit. The Customer is welcome to contact me directly at *** as we monitor the status of the shipment.My sincere apologies for the inconvenience

Dear Revdex.com,Thank you for forwarding this Customer complaint.  I will be happy to explain the situation and try to reach a resolution which will make the Customer satisfied.  Please note that I will be out of the office from February 27 - March 6.  Therefore, any follow up required by...

Silpada will be provided on March 7.The Customer contacted our Call Center on January 29, 2016 and requested to return the earrings.  On February 1, our Call Center emailed the Customer a COMPLETED Return Form and a postage paid label for her to send the earrings and the Return Form back to us. See correct Return Form attached.Silpada received the earrings return on February 18.  However, the Customer did not include the Return Form that was provided to her.  Instead, the Customer included a handwritten return form.  The hand-written return form did NOT include the original order number OR the original order name. The original order name was Rosa Cheney and the original order number was 16047730.  Without this information, the Returns Department was unable to tie this return to any order in our system, since the order was not in the Customer's name.  Also see the Return Form that the Customer sent us attached.Silpada's Policy is that when a return comes in without any tie to an original order, only a new replacement of the same item is sent out.  So, a new replacement of the earrings was sent to the Customer.Now that we have been notified of the issue, we have tied the Return to the original order and we have today mailed the new selection to the Customer.  The Tracking number for the new selection is [redacted] Service [redacted].With the new selection of jewelry on the way to the Customer, we hope this resolves the issue.  We apologize for the misunderstanding.  Please advise if additional information is required.Best regards,[redacted]Compliance ManagerSilpada Designs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I am a purchaser of the items. I know for a fact I purchased the sideway sterling silver crosses from [redacted].

Dear Revdex.com, Thank you for forwarding this Complaint to my attention.  I have researched our databases and I do not find any Customer Orders under this individual's name.  I also do not find any Customer Orders that match the individual's email address.  Please request that the...

Customer forward her Proof of Purchase receipt(s) so that we can respond to the Complaint adequately.  Without any record of sales to this Customer, we are unable to respond further. Best Regards,[redacted]Compliance Manager

---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Sat, Jul 16, 2016 at 1:24 PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Letting you know they resolved the complaint and replaced the earrings.