Silva's Youth of Today Learning Center LLC

Complaint: [redacted] I am rejecting this response because:in January I was told that she was going to call me back the same day to see if the spot was still availableI NEVER RECEIVED THAT PHONE CALLI was also told in December that maybe she had a wrong number when she called in OctoberI left several numbers and I'm not sure why I didn't receive this phone call that they stated was sent on any of the numbersIn august you guys had the now enrolling sign up that's why I called you then at that time stated yes there is space but you just redone the toddler room and they have to be re licensed after that then he can start as early as sept but as last as sept So I totally disagree and to have the samething happen to me twice by the same company should be a wake up callI specifically told them at the time I submitted the application "if you don't have space let me know now so that I won't waist my money" I don't have money to throw away to a company I am a single parent with kidsSo this company got $out of me within in yearsTHats not rightHey know that they are wrongI can get an afivdavit from my cousin of the first convo we had because it was on my cousin phone I spoke to the lady not the office phone when she stated she had a space for my sonSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:in January I was told that she was going to call me back the same day to see if the spot was still availableI NEVER RECEIVED THAT PHONE CALLI was also told in December that maybe she had a wrong number when she called in OctoberI left several numbers and I'm not sure why I didn't receive this phone call that they stated was sent on any of the numbersIn august you guys had the now enrolling sign up that's why I called you then at that time stated yes there is space but you just redone the toddler room and they have to be re licensed after that then he can start as early as sept but as last as sept So I totally disagree and to have the samething happen to me twice by the same company should be a wake up callI specifically told them at the time I submitted the application "if you don't have space let me know now so that I won't waist my money" I don't have money to throw away to a company I am a single parent with kidsSo this company got $out of me within in yearsTHats not rightHey know that they are wrongI can get an afivdavit from my cousin of the first convo we had because it was on my cousin phone I spoke to the lady not the office phone when she stated she had a space for my sonSincerely, [redacted] %

Complaint: ***I am rejecting this response because:in January I was told that she was going to call me back the same day to see if the spot was still availableI NEVER RECEIVED THAT PHONE CALLI was also told in December that maybe she had a wrong number when she called in OctoberI left several numbers and I'm not sure why I didn't receive this phone call that they stated was sent on any of the numbersIn august you guys had the now enrolling sign up that's why I called you then at that time stated yes there is space but you just redone the toddler room and they have to be re licensed after that then he can start as early as sept but as last as sept So I totally disagree and to have the samething happen to me twice by the same company should be a wake up callI specifically told them at the time I submitted the application "if you don't have space let me know now so that I won't waist my money" I don't have money to throw away to a company I am a single parent with kidsSo this company got $out of me within in yearsTHats not rightHey know that they are wrongI can get an afivdavit from my cousin of the first convo we had because it was on my cousin phone I spoke to the lady not the office phone when she stated she had a space for my sonSincerely,*** ***

Good Morning, My husband sent you an email this morning explaining we did not receive the first notification and were out of town until this weekend. My husband will reply today. If there are any questions please feel free to contact him T *** or
myself. Thank you *** ** ***

In August 2014, We received a call from *** *** regarding enrolling her toddler child into our centerShe stated to our enrollment coordinator, *** ***, that she had applied several years prior however never received a call back for her other child . ***
*** apologized and stated although I cannot guarentee when a position would open, she will give her priority once an open occured. *** *** stated we anticipate a positon opening up in the latter part of September and will contact her as soon as there was an opening. We received an application and required $non refundable application deposit on September 2, 2014.
Unfortunately we do not have control of when an opening will occur. In early October a position had opened and *** *** called and left a message for *** *** but had gotten no response. Posted on the front page of our application is our non-refundable policy. The policy is in place because there is a high demand for infant and toddler child care in East Hartford and we need to be sure that parents are serious about the position.
*** *** called *** *** in December very upset because she stated she never received a return call. *** *** stated she called in October and left a message but never received a response. ** *** offered her a positon on that day but *** *** declined because she was unemployed. *** *** stated to her once she found employment, contact her and she will get her child in immediatelyIn January *** *** received a call from *** *** stating she had found a job and will be starting in a few weeks. *** *** stated she can get your child in, we just need a start date. She has not heard from *** *** to date. We do our best to accomodated parents with placement of their child in our center. We understand parents have to work and need quality childcare. We have a first come first serve policy because of the demand for infant and toddler child care . If a parent does not respond after contacted we assume they have placed their child somewhere else and move on to the next parentIt is not our policy to return application deposits however in this case we will make an exception and return *** *** $deposit via mail. We are still willing to accomodate ** *** with child care upon avaialbiltiy of a position
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Good Morning,
My husband sent you an email this morning explaining we did not receive the first notification and were out of town until this weekend. My husband will reply today.
If there are any questions please feel free to contact him T
*** or myself.
Thank you
*** ** ***

Complaint: ***I am rejecting this response because:in January I was told that she was going to call me back the same day to see if the spot was still availableI NEVER RECEIVED THAT PHONE CALLI was also told in December that maybe she had a wrong number when she called in OctoberI left several numbers and I'm not sure why I didn't receive this phone call that they stated was sent on any of the numbersIn august you guys had the now enrolling sign up that's why I called you then at that time stated yes there is space but you just redone the toddler room and they have to be re licensed after that then he can start as early as sept but as last as sept So I totally disagree and to have the samething happen to me twice by the same company should be a wake up callI specifically told them at the time I submitted the application "if you don't have space let me know now so that I won't waist my money" I don't have money to throw away to a company I am a single parent with kidsSo this company got $out of me within in yearsTHats not rightHey know that they are wrongI can get an afivdavit from my cousin of the first convo we had because it was on my cousin phone I spoke to the lady not the office phone when she stated she had a space for my sonSincerely,*** ***
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