Silvarado Automotive

Our heater was blowing air without heatThey performed the $diagnostic check and we were informed that we would have to wait for the part to arriveWe called ahead on the day of our scheduled appointment (12/22/2017) to ask if the part had come inThe receptionist informed us that it hadWhen the technician arrived he said he did not have the part but that he could fix the problem anywayIt seemed strange and I asked him if this would be a permanent fix and he said yes and that all of the work is guaranteedThe heat was blowing so we assumed the work was legitimateThe work order said $for sequencer ($to diagnose), but since the heater worked we did not think it was a problemThe receptionist called back and said John, the tech, left his drill in our atticI climbed into the attic to retrieve the drill and had to clean up a small mess he leftWe put the drill on our side porch and were told he would be picking up his drill that dayHe did not pick it up for days

They never replied to fix the problem, my attorney has a screen shot of Barry Mitchell laughing at me about the crap work they did.   We are finding more and more problems, this has been documented by two separate companies.   
I have decided the AG of the State of Arizona needs to know about this shop, once everything has been assessed and repaired, so I will be filing a complaint with the state.   I also told my attorney to go ahead and start paperwork to sue them.   Their work was so bad, we could have died in that vehicle, and the Revdex.com has a responsibility to the public to keep up safe from entities that charge you 17k and did such a poor job, you could have died.

We provided the service as specified for the customer.  The customer was made aware that additional lift was required to keep their vehicle from developing any issues and they did not want to purchase a lift kit and have it installed.  Also we haven't seen the customer's vehicle to...

verify any issues.  The customer called and left a vulgar laced message stating we have 5 calendar days to resolve her issue or she will sue the shop,  this was on a 3 day weekend.  This was an unrealistic demand considering the holiday as the shop was closed for 3 of the allotted 5 calendar days.

They never replied to fix the problem, my attorney has a screen shot of Barry Mitchell laughing at me about the crap work they did.   We are finding more and more problems, this has been documented by two separate companies.   
I have decided the AG of the State of Arizona needs to know about this shop, once everything has been assessed and repaired, so I will be filing a complaint with the state.   I also told my attorney to go ahead and start paperwork to sue them.   Their work was so bad, we could have died in that vehicle, and the Revdex.com has a responsibility to the public to keep up safe from entities that charge you 17k and did such a poor job, you could have died.

Our position stands, the customer is responsible for any damage done to her vehicle by not installing a larger lift kit and proceeding to beat on her Jeep without enough clearance.  Also she would not bring her vehicle into our shop to determine the cause of the damage.  She is also harassing the shop employees and customers and we will not cave into her intimidation tactics.