Silver Bay Apartments

I first spoke to this resident on 8/26/when his file came to my office (accounts receivables) with a balance owing after his move out from Silver Bay Apartments At this time he made known that he was disputing cleaning, toupainting, and carpet replacement chargesI contacted management at Silver Bay on his behalf and expressed his concerns about mold damageI was assured by the property manager that the mold was treated each time a complaint was issued and the windows were replaced just before the resident moved outShe also assured me that the resident was not being charged for anything relevant to the moldCarpet was replaced due to pet urine damage; had the damage only been relevant to mold it could have simply been cleaned and treatedToupainting is charged as a result of the walls needing patchwork in some spots from holes that were left behindOn 8/28/I spoke with the resident and let him know that the charges stand and explained that they were not being billed for anything related to moldHe did not accept this, stated that he is still disputing the charges and would be contacting an attorneyOn 9/24/I received a letter in the mail from the resident again advising me that he is disputing the chargesWhen I contacted him by phone that same day he again refused to discuss the account with me and said that would be taking this small claims courtI received the invoices for carpet replacement and cleaning after my last contact with the residentThe cleaning bill was less than originally estimated and has been revised to reflect the lower amountCarpet was charged to the resident at 80% of the cost but upon further review it was discovered the carpet was a year old than we had thought so that amount was revised to only charge 60% of costCharges are valid and the security deposit was credited towards the total owed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** To who it may concern: I was contacted by a different representative from Greystar today regarding the situationI again told her the charges were inaccurate, according to the lease we are only responsible for 40% of the cost to replace the carpet, and my deposit is still not correctShe told me that the cost of the carpet on the only statement I have received was found to be inaccurate at that it was actually lessThis leads me to wonder where the $came from? Was this just an estimate that they decided I should have to pay even though it was less? Is this just the amount they charge everyone that was in a one bedroom apartment? She also could not elaborate on what the $cleaning charge was for, it seems logical that there should be an invoice for this breaking down the cleaning that was done and how much was chargedShe also tried to tell me that my pet deposit was a fee, even though it clearly shows on the lease that it was a DEPOSITI also brought to her attention that we have yet to receive a move out statement for the apartment, and that the statement that was sent (after the day time limit) was for the wrong address. I told her that at this point I would settle for my full deposit with all charges droppedShe then proceeded to tell me that was not happening and that if I pursue the small claim they would counter sue me; she didn’t have any specific thing they would do this for, but said they would find somethingShe said that if they counter sue it will be on my credit report for the next ten yearsShe also told me that even if I win in small claims I would have to pay the charges, which is not accurateThis corporation is a bully that is using scare tactics to try and push people around and force them to pay money they do not oweI made it clear that I will be pursuing the small claims and there is no need to contact me furtherI tried to settle this according to the lease and they were rude and unwilling toThis is completely ridiculous and I hope that justice is served in small claims. I have attached a picture of the “excessive pet damage” that they are trying to say justified charging me for the carpetThe darker stain is clearly not urine and as you can see in the second attached picture was not even accessible to our dogs as it was under the couchThe smaller lighter stain may have been urine but wear and tare is allowable and this doesn’t look like anything excessive to meWhen the picture is zoomed in you can see the mold growing on the tack strip and along the wallsI have inserted pictures of the mold on the windows, walls, and carpetNone of this was professionally cleaned; instead it was sprayed once and leftThe bedroom was never treated which led to the damage to our furnitureYou can clearly see the condensation on the window, this is how the windows were ALL the time, when they replaced one window less than three months before we left that window was better, but the other widows and sliding door were constantly covered in condensation. Sincerely,*** ***

I first spoke to this resident on 8/26/15 when his file came to my office (accounts receivables) with a balance owing after his move out from Silver Bay Apartments.  At this time he made known that he was disputing cleaning, touch-up painting, and carpet replacement charges. I contacted...

management at Silver Bay on his behalf and expressed his concerns about mold damage. I was assured by the property manager that the mold was treated each time a complaint was issued and the windows were replaced just before the resident moved out. She also assured me that the resident was not being charged for anything relevant to the mold. Carpet was replaced due to pet urine damage; had the damage only been relevant to mold it could have simply been cleaned and treated. Touch-up painting is charged as a result of the walls needing patchwork in some spots from holes that were left behind. On 8/28/15 I spoke with the resident and let him know that the charges stand and explained that they were not being billed for anything related to mold. He did not accept this, stated that he is still disputing the charges and would be contacting an attorney. On 9/24/15 I received a letter in the mail from the resident again advising me that he is disputing the charges. When I contacted him by phone that same day he again refused to discuss the account with me and said that would be taking this small claims court. I received the invoices for carpet replacement and cleaning after my last contact with the resident. The cleaning bill was less than originally estimated and has been revised to reflect the lower amount. Carpet was charged to the resident at 80% of the cost but upon further review it was discovered the carpet was a year old than we had thought so that amount was revised to only charge 60% of cost. Charges are valid and the security deposit was credited towards the total owed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] To Whom It May Concern:This account of the communication between Jamie H[redacted] and myself is very inaccurate. Regarding the mold it was professionally treated once between 10/31/12 at which time it was sprayed and the professional told us that until the windows were replaced it would continue to be an issue. This was something we were already aware of given the constant condensation on the windows and sliding door. After the area was sprayed no further maintenance was done. The mold was on the walls, carpets, blinds, sliding door, and above the sliding door. It was also present in the bedroom, which was never professionally treated, which resulted in mold damage to an expensive piece of furniture. We were left to clean all affected areas.A single window in the living room was replaced approximately three months before we moved out, the remaining windows and sliding door continued to have constant condensation. At the final move out inspection we were told there was NO visible damage to the top of the carpet. When the carpet was pulled back there was a light stain on the underside along with mold along 3 edges and on the pad. Aside from this we moved in 10/31/12 and were told the carpet was NOT new. We moved out of the apartment 7/31/15 rounding to the nearest whole year this accounts for 3 years, assuming the carpet was only in the apartment for one tenant on a 1 year lease before us it seems reasonable to say it was at least 4 years old. More so, the bedroom furniture that we own occupied at least 85% of the floor space in the bedroom, how could it be possible for the pet damage to be so severe it constitutes new carpet in a room that they have minimal access too? I have a picture of the underside of the carpet when it was pulled back and the damage is no more than normal wear and tare. When I discussed this with Jamie H[redacted] she held firm that the charge would stand. I then brought to her attention that the lease states the tenant will be responsible for at most 40% of the cost to recarpet the unit. She continued to stand firm on the 80%. I then brought to her attention that when we moved into the complex we paid a $200 pet fee along with a $200 pet deposit that was carried forward. Her response to this was very rude. She told me that I must think I know how to do her job better than her and that it is a fee and none of it is deposit and that none of it applies to pet damages. I have the lease and it clearly shows that there was a fee AND a deposit. This $200 pet deposit along with our other $200 deposit made for a total of $400 in deposit. If we include the pet fee of $200 it brings the total paid to $600. I explained that if we were held responsible for the percent stated in the lease our portion of carpet cost would be $343.29. I also told her that the $120 cleaning fee needed to be explained, especially since the carpets were not being cleaned and I have pictures showing that everything including the oven and fridge were thoroughly cleaned. I offered a compromise of us paying $343.29+$17.50+$5.00 for a total of $363.79. This would leave $34.21 to be applied to general cleaning and they would keep the $200 fee. This seems reasonable and follows the lease. She disagreed and told me the charges would stand firm. At the time I was unaware of the small claims process and I told her I would not accept the charges and would be seeking legal action. Upon further investigation I realized that because the disputed amount was less than $5000 I would not need a lawyer and initiated the process for filing small claims mediation and sent Jamie H[redacted] a certified letter explaining that I was disputing the charges and seeking small claims mediation. Upon arrival of the letter Jamie H[redacted] called me and was very aggressive, saying that I needed to clarify on what charges I was disputing, I told her at this point all of them. She got very loud and started trying to tell me it was my responsibility to pay for the carpet and that the fees would continue to hold. No compromise was ever offered on her part. When she got overly loud, telling me they would not reduce any of the fees I told her I was not going to debate it with her on the phone, I would be filing for small claims mediation shortly and hung up. I feel that my offer was more than reasonable and I have copies of ALL of my leases along with photographic evidence to support my claims. I even sent her several pictures of the reoccurring mold along with the damage it caused our furniture. I included pictures supporting how clean the unit was when we vacated it. She handled the situation in a VERY unprofessional manner and was down right rude to me. After being a resident at the complex since 4/22/09 and only receiving two complains in all the years we were there, making our rent payments on time, and being decent well mannered members of the community I was very disappointed with how I was treated during my correspondence with Jamie H[redacted]. I have filled for small claims mediation and am waiting for the response. Sincerely,[redacted]

We are in receipt of the resident’s rejection. The balance due was revised down to $466.92 to reflect the correct proration for the carpet replacement charge on 10/2/15. This balance and that charges it consists of are valid and owing. The carpet replacement was not need due to mold or water damage but due to pet urine damage. We are standing by all charges and per the resident’s request will seek resolution in small claims court.