Silver Cab Of PG Reviews (%countItem)
Silver Cab Of PG Rating
Address: 8316 Ardwick Ardmore Road, Landover, Maryland, United States, 20785
Phone: |
Show more...
|
Fax: |
+1 (301) 459-9816 |
Add contact information for Silver Cab Of PG
Add new contacts
I have a disabled daughter & she receive free taxicab service so on june 27th 2017 I was charged 12.00 for silvercab service home ,& I told the driver my daughter had a voucher he called silvercab & the woman on the phone told him my daughter did'nt have a voucher she never asked the mamnager . I called the same day & complaint that my daughter has a voucher & I was charged 12.00 I spoke to a female manager about 20 to 30 mins later I get a call back & was told i'd get my monies back , well, I called a wk later spoke to calvin w*** the gen manager he said he will give me my money back , I forgot about it so 1 wk & a half I called back spoke to calvin w*** he asked for my name address & told me he'd send my money , the last time I called was august30 2016, he asked for my name address when it happened & was PROMISED again he would send my money well 6 days later i've called left 2 messages & I have not heard from calvin w*** & I said on the answering machine I was not calling back that I was filing a complaint
This letter is in reference to complaint *** regarding *** I apologize for the delay in contacting you on this matter. My intention was to hand deliver the refund to ***, but due to being extremely busy I did not get the opportunity. I have mailed a check to her as of today, 09/27/2017.
THANK YOU
Calvin W
General Manager
GM, sorry I didn't respond sooner, my monies was refunded to me ,I appreciate all you do & thank you very much ,have a blessed day
Disabled concert-goer was left stranded at 11:30 PM following a show at the *** A wheelchair accessible cab was reserved 5 days in advance and confirmed the morning of the concert. Ten minutes before the scheduled pickup time, a dispatcher phoned to advise that he did not have the type of cab that was needed. Recommended calling *** (a transportation service for the elderly and disabled which also requires a 2-day advance notice). Now stranded. Other cab companies were called. Either not open at that late hour or did not have cabs to accommodate a large power wheelchair. *** staff was most helpful. Assisted with calls, offered refreshments. Four hours later and through a "someone who knew someone" scenario, a wheelchair accessible cab was arranged for double/triple the normal fee as the driver was asleep in bed but agreed to come out for the pickup and drive to the nursing home.
I received a complaint submitted 7/19/2017*** I have reviewed the complaint and apologize for the customer's inconvenience. *** Cab has a limited number of wheelchair accessible vehicles. When a customer calls for wheelchair accessible transportation we enter the pertinent information in our computer system. We do not reserve the vehicle for customers because they are leased to drivers. The drivers are independent contractors and we as a company cannot tell them when they can work or not work.
Whenever a customer calls us requesting a wheelchair accessible vehicle we make every effort to accommodate them by contacting the drivers to make transportation possible. During the time that the cab was needed which was around 11pm, no wheelchair accessible cabs were available. According to the customer's statement, no other cab companies had any wheelchair accessible vehicles available during the time transportation was needed.
I do not think that *** Cab should reimburse the customer for their cost of transportation. We provide a dispatch service for the drivers but they are not employees of the company. *** Cab cannot demand a driver to pickup any customer.
Thank you
Calvin W
I am rejecting this response because:
The explanation provided by the *** for *** Cab company is weak. I understand that drivers are independent contractors and can choose when they want to work. That cannot be part of the defense of what happened here. If, as the *** stated, they "do not reserve vehicles for customers", how is it that a reservation was accepted for a ride 5 days in advance with confirmation the morning of the event if there were no assurances that there would even be a pick-up? That makes no sense. The call for a ride was made days in advance with another call the morning of the event to confirm. The purpose of the calls were to make sure a ride would be available. Notification was made by the cab company only 10 minutes before the scheduled pick-up time that there were no cabs available and when other options became fewer due to the lateness of the hour. This was for a power wheelchair passenger traveling from *** back to a nursing home in *** Power wheelchairs require a special taxi that is able to accommodate the size and access to the vehicle. Licensing regulations among the *** jurisdictions entered into this situation as well. These factors - the time a ride was needed, the fact it was for a power wheelchair passenger, and licensing regulations - resulted in a wheelchair-bound individual left stranded. This was more than an "inconvenience". *** Cab failed in providing the transportation service it agreed to provide to a wheelchair passenger. As stated in the complaint, I maintain that reimbursement of the cost of transportation that was finally secured should be provided by *** Cab as it is the business entity that agreed to provide the transportation service but ultimately failed in that regard.