Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is in response to Silver City Restoration's Exhibits A-F: Exhibit A - Interior Estimate - This paperwork (pages 1-11) was never received prior to any work being done or payment being madeThe first Invoice (page 12) was received on 6/10/ The paperwork for the roof estimate was prepared on 3/28/by ***, but we didn't receive it until 5/9/- AFTER the roof work had already been completed (4/28/14) Exhibit B - Roof Estimate - The paperwork for the roof repairs was received on 6/10/14, The invoice was received on 7/16/ Exhibit C - Roof Estimate - I don't understand the purpose of this paperworkThis test was offerd as a courtesy to me by the repairman Exhibit D - Work Authorization & Direct Payment Request - [redacted] told me to write on this paperwork 'roof and interior work' Exhibit E - Check - This is a copy (front and back) of my check which we thought was payment for interior work only Exhibit F - Certificate of Satisfaction - I signed this form on 5/5/because I was satisfied with the repair work I don't have any complaints about the work that was doneMy issue is with the 'Roof Work Estimate' not being supplied to me BEFORE work was started for my approval, even though all the attachments show they were prepared on 3/28/I was thinking that it would cost about $to seal roof skylight and was clearly shocked at the outrageous amount I was actually charged for the roof work ($260+)Had I known this in advance, I would NOT have had this company do any roof repairs I worked with a volunteer lawyer (through ***.) on 6/and 7/who tried to help me make sense of the papers that I received, but since we didn't have all the above information, we were unable to figure out the differences in the charges for the work covered by insurance and the exterior roof work not covered by insurance Regards, [redacted]
Response to Complaint ID [redacted] On 3/28/Silver City Restoration inspected Mrand Mrs [redacted] property to confirm the damaged areas included in the insurance estimate (see exhibit A) Our estimator, [redacted] also spoke to the homeowners about the roof issues that were not covered by the insurance company because they were considered maintenance issues [redacted] advised Mrs [redacted] that she would prepare a separate estimate for the out of pocket repairs She explained that we would seal around the skylight and all the roof penetrations as all the seals appeared the same and were cracking, including around the roof mounted hvac The roof repair estimate (see exhibit B) and a work authorization (see exhibit D) were mailed to the [redacted] ’s on 3/28/ On 4/11/Mrs [redacted] called our office to see when repairs would begin, [redacted] spoke to Mrs [redacted] and told her we would need the work authorization signed and returned and she asked her if she wanted us to repair the roof as detailed in the estimate that was mailed, and she said yes [redacted] advised that we would need her to note on the work authorization that it was for the “roof and interior (see exhibit D) We received the work authorization on 4/16/and repairs were scheduled for 4/18/ On 4/18/two roofers arrived on site and began roof repairs They were on site for over two hours, and went through tubes of NPcaulking Before leaving Mrs [redacted] requested they prove the repairs worked so they performed a water test, which was not in the estimate On 4/21/ [redacted] was informed that Mrs [redacted] was upset because we sealed all the roof penetrations and that we should only have done the skylight [redacted] advised her that we typically charge a roofing minimum for small roof repairs, around $400, but we had agreed on the price before scheduling the repairs and did the work agreed to $ On 4/25/we received payment by personal check for $(see exhibit E) which paid the roof repair in full $plus the deductible of $for the interior claim We received a certificate of satisfaction on 5/5/signed by Mrs [redacted] and have been unable to collect the balance of $341.49, which is the insurance portion and a check was issued by the [redacted] for that amount to the [redacted] ’s Mrs [redacted] states in her complaint that the check they wrote was to pay for the interior but we had not finished the interior at that time, so we would not collect payment for work not complete We have sent Mrs [redacted] invoices showing the cost of the roof repair, showing paid in full, and the interior repair, with a balance of $ Also included is an estimate(see exhibit C) that is industry standard pricing for the work we performed at the [redacted] ’s which is considerably more that we charged We stand by our cost and agreement made prior to scheduling the repairs Thank you, [redacted] Accounts Manager Silver City Restoration [redacted] Phoenix, AZ ###-###-#### Office ###-###-#### Fax [email protected] On Fri, Jul 25, at 4:PM, Colleen Pierce wrote: Response to Complaint ID [redacted] On 3/28/Silver City Restoration inspected Mrand Mrs [redacted] ’s property to confirm the damaged areas included in the insurance estimate (see exhibit A) Our estimator, [redacted] also spoke to the homeowners about the roof issues that were not covered by the insurance company because they were considered maintenance issues [redacted] advised Mrs [redacted] that she would prepare a separate estimate for the out of pocket repairs She explained that we would seal around the skylight and all the roof penetrations as all the seals appeared the same and were cracking, including around the roof mounted hvac The roof repair estimate (see exhibit B) and a work authorization (see exhibit D) were mailed to the [redacted] ’s on 3/28/ On 4/11/Mrs [redacted] called our office to see when repairs would begin, [redacted] spoke to Mrs [redacted] and told her we would need the work authorization signed and returned and she asked her if she wanted us to repair the roof as detailed in the estimate that was mailed, and she said yes [redacted] advised that we would need her to note on the work authorization that it was for the “roof and interior (see exhibit D) We received the work authorization on 4/16/and repairs were scheduled for 4/18/ On 4/18/two roofers arrived on site and began roof repairs They were on site for over two hours, and went through tubes of NPcaulking Before leaving Mrs [redacted] requested they prove the repairs worked so they performed a water test, which was not in the estimate On 4/21/ [redacted] was informed that Mrs [redacted] was upset because we sealed all the roof penetrations and that we should only have done the skylight [redacted] advised her that we typically charge a roofing minimum for small roof repairs, around $400, but we had agreed on the price before scheduling the repairs and did the work agreed to $ On 4/25/we received payment by personal check for $(see exhibit E) which paid the roof repair in full $plus the deductible of $for the interior claim We received a certificate of satisfaction on 5/5/signed by Mrs [redacted] and have been unable to collect the balance of $341.49, which is the insurance portion and a check was issued by the [redacted] for that amount to the [redacted] ’s Mrs [redacted] states in her complaint that the check they wrote was to pay for the interior but we had not finished the interior at that time, so we would not collect payment for work not complete We have sent Mrs [redacted] g invoices showing the cost of the roof repair, showing paid in full, and the interior repair, with a balance of $ Also included is an estimate(see exhibit C) that is industry standard pricing for the work we performed at the [redacted] ’s which is considerably more that we charged We stand by our cost and agreement made prior to scheduling the repairs Thank you, Colleen Pierce Accounts Manager Silver City Restoration N15th Ave Ste Phoenix, AZ ###-###-#### Office ###-###-#### Fax [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is in response to Silver City Restoration's Exhibits A-F: Exhibit A - Interior Estimate - This paperwork (pages 1-11) was never received prior to any work being done or payment being madeThe first Invoice (page 12) was received on 6/10/ The paperwork for the roof estimate was prepared on 3/28/by ***, but we didn't receive it until 5/9/- AFTER the roof work had already been completed (4/28/14) Exhibit B - Roof Estimate - The paperwork for the roof repairs was received on 6/10/14, The invoice was received on 7/16/ Exhibit C - Roof Estimate - I don't understand the purpose of this paperworkThis test was offerd as a courtesy to me by the repairman Exhibit D - Work Authorization & Direct Payment Request - [redacted] told me to write on this paperwork 'roof and interior work' Exhibit E - Check - This is a copy (front and back) of my check which we thought was payment for interior work only Exhibit F - Certificate of Satisfaction - I signed this form on 5/5/because I was satisfied with the repair work I don't have any complaints about the work that was doneMy issue is with the 'Roof Work Estimate' not being supplied to me BEFORE work was started for my approval, even though all the attachments show they were prepared on 3/28/I was thinking that it would cost about $to seal roof skylight and was clearly shocked at the outrageous amount I was actually charged for the roof work ($260+)Had I known this in advance, I would NOT have had this company do any roof repairs I worked with a volunteer lawyer (through ***.) on 6/and 7/who tried to help me make sense of the papers that I received, but since we didn't have all the above information, we were unable to figure out the differences in the charges for the work covered by insurance and the exterior roof work not covered by insurance Regards, [redacted]
Response to Complaint ID [redacted] On 3/28/Silver City Restoration inspected Mrand Mrs [redacted] property to confirm the damaged areas included in the insurance estimate (see exhibit A) Our estimator, [redacted] also spoke to the homeowners about the roof issues that were not covered by the insurance company because they were considered maintenance issues [redacted] advised Mrs [redacted] that she would prepare a separate estimate for the out of pocket repairs She explained that we would seal around the skylight and all the roof penetrations as all the seals appeared the same and were cracking, including around the roof mounted hvac The roof repair estimate (see exhibit B) and a work authorization (see exhibit D) were mailed to the [redacted] ’s on 3/28/ On 4/11/Mrs [redacted] called our office to see when repairs would begin, [redacted] spoke to Mrs [redacted] and told her we would need the work authorization signed and returned and she asked her if she wanted us to repair the roof as detailed in the estimate that was mailed, and she said yes [redacted] advised that we would need her to note on the work authorization that it was for the “roof and interior (see exhibit D) We received the work authorization on 4/16/and repairs were scheduled for 4/18/ On 4/18/two roofers arrived on site and began roof repairs They were on site for over two hours, and went through tubes of NPcaulking Before leaving Mrs [redacted] requested they prove the repairs worked so they performed a water test, which was not in the estimate On 4/21/ [redacted] was informed that Mrs [redacted] was upset because we sealed all the roof penetrations and that we should only have done the skylight [redacted] advised her that we typically charge a roofing minimum for small roof repairs, around $400, but we had agreed on the price before scheduling the repairs and did the work agreed to $ On 4/25/we received payment by personal check for $(see exhibit E) which paid the roof repair in full $plus the deductible of $for the interior claim We received a certificate of satisfaction on 5/5/signed by Mrs [redacted] and have been unable to collect the balance of $341.49, which is the insurance portion and a check was issued by the [redacted] for that amount to the [redacted] ’s Mrs [redacted] states in her complaint that the check they wrote was to pay for the interior but we had not finished the interior at that time, so we would not collect payment for work not complete We have sent Mrs [redacted] invoices showing the cost of the roof repair, showing paid in full, and the interior repair, with a balance of $ Also included is an estimate(see exhibit C) that is industry standard pricing for the work we performed at the [redacted] ’s which is considerably more that we charged We stand by our cost and agreement made prior to scheduling the repairs Thank you, [redacted] Accounts Manager Silver City Restoration [redacted] Phoenix, AZ ###-###-#### Office ###-###-#### Fax [email protected] On Fri, Jul 25, at 4:PM, Colleen Pierce wrote: Response to Complaint ID [redacted] On 3/28/Silver City Restoration inspected Mrand Mrs [redacted] ’s property to confirm the damaged areas included in the insurance estimate (see exhibit A) Our estimator, [redacted] also spoke to the homeowners about the roof issues that were not covered by the insurance company because they were considered maintenance issues [redacted] advised Mrs [redacted] that she would prepare a separate estimate for the out of pocket repairs She explained that we would seal around the skylight and all the roof penetrations as all the seals appeared the same and were cracking, including around the roof mounted hvac The roof repair estimate (see exhibit B) and a work authorization (see exhibit D) were mailed to the [redacted] ’s on 3/28/ On 4/11/Mrs [redacted] called our office to see when repairs would begin, [redacted] spoke to Mrs [redacted] and told her we would need the work authorization signed and returned and she asked her if she wanted us to repair the roof as detailed in the estimate that was mailed, and she said yes [redacted] advised that we would need her to note on the work authorization that it was for the “roof and interior (see exhibit D) We received the work authorization on 4/16/and repairs were scheduled for 4/18/ On 4/18/two roofers arrived on site and began roof repairs They were on site for over two hours, and went through tubes of NPcaulking Before leaving Mrs [redacted] requested they prove the repairs worked so they performed a water test, which was not in the estimate On 4/21/ [redacted] was informed that Mrs [redacted] was upset because we sealed all the roof penetrations and that we should only have done the skylight [redacted] advised her that we typically charge a roofing minimum for small roof repairs, around $400, but we had agreed on the price before scheduling the repairs and did the work agreed to $ On 4/25/we received payment by personal check for $(see exhibit E) which paid the roof repair in full $plus the deductible of $for the interior claim We received a certificate of satisfaction on 5/5/signed by Mrs [redacted] and have been unable to collect the balance of $341.49, which is the insurance portion and a check was issued by the [redacted] for that amount to the [redacted] ’s Mrs [redacted] states in her complaint that the check they wrote was to pay for the interior but we had not finished the interior at that time, so we would not collect payment for work not complete We have sent Mrs [redacted] g invoices showing the cost of the roof repair, showing paid in full, and the interior repair, with a balance of $ Also included is an estimate(see exhibit C) that is industry standard pricing for the work we performed at the [redacted] ’s which is considerably more that we charged We stand by our cost and agreement made prior to scheduling the repairs Thank you, Colleen Pierce Accounts Manager Silver City Restoration N15th Ave Ste Phoenix, AZ ###-###-#### Office ###-###-#### Fax [email protected]