Silver City Tire, Inc.

All of us here are aware of this situationWe explained to him that we are still out of stockWe explained to him that we will be sending him out two new end panels as soon as we receive them back in stock. We explained to him over the
phone that we have been out of stock and that's the only reason they haven't been set out yetOur factory was under construction and we have been waiting for almost all our sizes to replenish. This has been a situation we have no control over as far as the time. When he called in and said he wasn't happy this was our only option to help him. He can keep the two end panels he was shipped and use them The zippers are not sewn on backwards. The end panels he has now are just an older styleThe end panels he has now work perfectly fine. This happened because our warehouse guys weren't aware we had any older style end panels left in the warehouseNo one here was trying to send him any older style end panels or were we trying to get him to keep them. Were expecting the gray house style end panels to be back in stock mid AugustWhen he called in and told us about the issue we told him we would replace them and there would be no charge for shipping out another set or would he need to send back the end panels we sent him. We apologize for the delayIf he feels this isn't fair he's welcome to send back the end panels and we will issue him a refund for 100% of what he paid. My name is *** *** and I can be contacted at *** for that refund or if he would prefer my email address ***Unfortunately we don't have any shelters in the color gray that we could open to take new end panels out of to send to him or we would have done thatHe probably thinks we have no intentions in sending out the end panels to him because it's been so long. Thank you for the opportunity to explain the delay. Best Regards*** ***