Silver Cloud Inc.

Complaint: ***
I am rejecting this response because: I would like a response/correction from Mr*** who claims: - that I have several more transactions (some unpaid); - that I have not paid my bills to the point he has had to write them off; I would also like copies of the below invoices that he states are mineI have had THREE transactions with Silver Cloud that have ALL been paid for in cashAnd I told was a "cash only" by Mr***, and his staff
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]I will get a written statement from [redacted] who was with me on the first visit when Mr. [redacted] told us "cash only" and the second visit when an employee looked us up on the computer and conveyed that we were "cash only" customers. I also will be forwarding the receipt I have that shows the two molds were paid in cash. My copy states that I paid in cash (because I asked the male employee to mark it on my receipt), yet the company does not have this recorded. Again, this also happened to [redacted], who will convey that his cash payment to Mr. [redacted] was not recorded and that he had to bring in his receipt stating that he paid cash in order to avoid paying it twice. In addition, some of the charges Mr. [redacted] listed are not mine and they are not under my name. Mr. [redacted], you are now accusing me of not paying my bills, and this is NOT TRUE. I would like to request all additional copies of bills that Mr. [redacted] is now accusing me of not paying. I will be following up later this week.

Hello [redacted], Thank you very much for providing a copy of your invoice that confirms that the invoice in question (#[redacted]) was paid for, so I would like to personally apologize on behalf of all of us here at Silver Cloud Inc. for making the mistake of not noting on our copy that you paid cash since the hand writing on both invoices you sent is mine. We do have on record a copy that you paid cash for invoice #[redacted], but thanks for covering all your basis. Attached is a updated statement, which has been zeroed out with the credit of $50 paid in cash for invoice #[redacted]. Once again, sorry for my mistake that has cost you much time and energy. If you would like your molds shipped, we could ship them at no charge if you provide us with a shipping address. Please let us know if you would like us to do so. Sincerely, Oscar

In over 40 years in business Silver Cloud, Inc has never had a complaint filed with the Revdex.com or any other mitigating organization. I want to make very clear that I have NEVER told any customer that they are a 'cash only' account. This simply does not exist in my business, and never has. I take cash,...

checks and credit cards - the statement is false - as is the remainder of this complaint.Here is a FULL accounting of my brief business history with [redacted] - including the transactions which she does not mention in her complaint.6/9/2016 2 custom molds - $50. - unpaid - balance due is outstanding6/30/2016 custom silver castings delivered - $219.75 paid cash7/20/2016 custom silver castings delivered - $13.03 paid cash7/22/2016 1 custom mold - $25. Paid cash7/28/2016 6 custom waxes delivered - $9.15 paid cash8/29/2016 1 custom mold delivered - $25 - unpaid - balance due is outstanding9/6/2016 3 custom silver castings delivered- $16.17 paid cashThis demonstrates that our record keeping protocols are typical of a proper business accounting department and are indeed an accurate reflection of transactions. Every one of the PAID invoices listed above clearly states "PAID CASH" - our customary protocol for such a transaction. The balance due on this customer's statement reflects an unpaid amount of $$25 + $50. totaling $75.Because we have not been successful in our professional attempts to resolve this, our decision is to write off this debt and close the account.Although the molds have not been paid for, we have determined that this is unproductive use of our time and energy and we will release the molds as she requests. She can either come pick them up or send a call tag for us to ship them to her in Santa Fe.Sincerely,Charles [redacted]Owner, Silver Cloud, Inc