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Silver Coach Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi, ***!This somehow made it into my spam folder, and I didn't see it until today when one of my employees brought your Yelp review to my attentionI apologize for not reaching out sooner! I was trying to find a way to send you a message in response to the review when I found this in my spamI'm
so sorry that you have concerns about our mop bucketWe use Shaklee Basic G which is non-toxic according to the EPA when mixed at the dilution it is used atWe do keep the mop bucket in the shop in our main play area, because we like to clean up any messes the dogs make promptlyThere is pretty much no place in the shop where there aren't dogs but the product we use is not harmful to themWe are inspected by Maricopa County Health annually (without notice) and this practice is not a violation of any of the rules that govern usIn the over years that we have been open, I've never had a dog even show the slightest interest in the mop water or try to drink itWe use it because it is safe for them to walk on, breathe, or even ingest, if that were an issueBut we do keep reverse osmosis water available for the dogs to drink, and as I said, I've never had a dog drink the mop water or even put his/her head in it to smellI'm really sorry that this is so disturbing to you! We are very careful about what products we use in the shop, so as to make sure our furry clients are not exposed to anything hazardousI don't know how to keep the shop clean without having cleaning products available to the employees to useI hope this helps! Your little guy's safety is absolutely a chief priority! Even our shampoos are all natural and have no added fragrance or other ingredients that commonly cause reactions in petsI personally have a very natural lean and am super sensitive to all kinds of thingsMy body won't allow me to use most regular cleaning products.Sorry again for the late reply!Kara

Hi, [redacted]!
This somehow made it into my spam folder, and I didn't see it until today when one of my employees brought your Yelp review to my attention. I apologize for not reaching out sooner! I was trying to find a way to send you a message in response to the review when I found this in my...

spam. I'm so sorry that you have concerns about our mop bucket. We use Shaklee Basic G which is non-toxic according to the EPA when mixed at the dilution it is used at. We do keep the mop bucket in the shop in our main play area, because we like to clean up any messes the dogs make promptly. There is pretty much no place in the shop where there aren't dogs but the product we use is not harmful to them. We are inspected by Maricopa County Health annually (without notice) and this practice is not a violation of any of the rules that govern us. In the over 10 years that we have been open, I've never had a dog even show the slightest interest in the mop water or try to drink it. We use it because it is safe for them to walk on, breathe, or even ingest, if that were an issue. But we do keep reverse osmosis water available for the dogs to drink, and as I said, I've never had a dog drink the mop water or even put his/her head in it to smell. I'm really sorry that this is so disturbing to you! We are very careful about what products we use in the shop, so as to make sure our furry clients are not exposed to anything hazardous. I don't know how to keep the shop clean without having cleaning products available to the employees to use. I hope this helps! Your little guy's safety is absolutely a chief priority! Even our shampoos are all natural and have no added fragrance or other ingredients that commonly cause reactions in pets. I personally have a very natural lean and am super sensitive to all kinds of things. My body won't allow me to use most regular cleaning products.Sorry again for the late reply!
Kara

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

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