Summary: The desired Settlement requested by the complainant is totally unrealistic or reasonableThe simple fact is at no time did Home Care Property Management Services Inchold, cash checks or in most cases, even receive checks for rent from [redacted] , nor fully receive all utility bills or other claims from the owner, concerned in the rentalAll checks concerning rent and the security deposit (Which is the main concern in this matter) were received, cashed and held by the complainant All other mentioned complaints listed by the complainant came well after the rental ended in September 2015, in fact HCPMSI continued service and supplied another renter, in December 2015, one which is still occupying the homeIt is HCPMSI’s position that these additional complaints are also groundless and are made only as weak support for this, frankly ridiculous excuse not to return the security deposit in a timely mannerThat deposit should have been returned, in full, late September It has been our (HCPMSI) position and advice given to the complainant, that she immediately returns the security deposit to the renter ( [redacted] ) without delayFurther, if she has valid, outstanding bills for utilities which the costs occurred DURING the rental period - that they be deducted from the full amount of the deposit and the remainder then returned to [redacted] There is no plausible explanation that would cause HCPMSI to owe either party mentioned any of this deposit, since HCPMSI never held the deposit, cashed the checks for it, or in any way had possession of the deposit, nor any of the rental payments Supporting Facts: Over all Property Management Contract 2-1-to 2-1-Summary:The desired Settlement requested by the complainant is totally unrealistic or reasonableThe simple fact is at no time did Home Care Property Management Services Inchold, cash checks or in most cases, even receive checks for rent from [redacted] , nor fully receive all utility bills or other claims from the owner, concerned in the rentalAll checks concerning rent and the security deposit (Which is the main concern in this matter) were received, cashed and held by the complainant All other mentioned complaints listed by the complainant came well after the rental ended in September 2015, in fact HCPMSI continued service and supplied another renter, in December 2015, one which is still occupying the homeIt is HCPMSI’s position that these additional complaints are also groundless and are made only as weak support for this, frankly ridiculous excuse not to return the security deposit in a timely mannerThat deposit should have been returned, in full, late September 2015.It has been our (HCPMSI) position and advice given to the complainant, that she immediately returns the security deposit to the renter ( [redacted] ) without delayFurther, if she has valid, outstanding bills for utilities which the costs occurred DURING the rental period - that they be deducted from the full amount of the deposit and the remainder then returned to [redacted] .There is no plausible explanation that would cause HCPMSI to owe either party mentioned any of this deposit, since HCPMSI never held the deposit, cashed the checks for it, or in any way had possession of the deposit, nor any of the rental paymentsSupporting Facts:Over all Property Management Contract 2-1-to 2-1-Email from complainant to HCPMSI, telling she knew she owed and must pay this deposit, minus the amounts of any bills.Begin forwarded message:“From: [redacted] Date: July 14, at 11:55:AM EDT To: [redacted] > Subject: Re: Invoice discussed Hello, I received a phone call regarding the $2k deposit for the rental last summer at my property ( [redacted] Hyannis, Ma) I have proof that I submitted my receipts to [redacted] times, twice before the tenants moved outI feel I should not be responsible for returning the full deposit only what is extraI'm currently at work and cannot calculate out what that is but it was about to $The remainder should be paid by HCPM for failure to follow through with the services I was paying forI am prepared to take legal action if necessary because I was paying for weekly visits and management of my rentals and instead I had [redacted] logs of weeks where the system was not disarmed, pictures of grass and weeds growing into the basement due to lack of landscaping and maintenance, and now legal issues with deposits that I was told where resolved when the tenants moved out I will follow up with an amount of I will pay and what is the responsibility of HCPMThank you [redacted] “
Summary: The desired Settlement requested by the complainant is totally unrealistic or reasonableThe simple fact is at no time did Home Care Property Management Services Inchold, cash checks or in most cases, even receive checks for rent from [redacted] , nor fully receive all utility bills or other claims from the owner, concerned in the rentalAll checks concerning rent and the security deposit (Which is the main concern in this matter) were received, cashed and held by the complainant All other mentioned complaints listed by the complainant came well after the rental ended in September 2015, in fact HCPMSI continued service and supplied another renter, in December 2015, one which is still occupying the homeIt is HCPMSI’s position that these additional complaints are also groundless and are made only as weak support for this, frankly ridiculous excuse not to return the security deposit in a timely mannerThat deposit should have been returned, in full, late September It has been our (HCPMSI) position and advice given to the complainant, that she immediately returns the security deposit to the renter ( [redacted] ) without delayFurther, if she has valid, outstanding bills for utilities which the costs occurred DURING the rental period - that they be deducted from the full amount of the deposit and the remainder then returned to [redacted] There is no plausible explanation that would cause HCPMSI to owe either party mentioned any of this deposit, since HCPMSI never held the deposit, cashed the checks for it, or in any way had possession of the deposit, nor any of the rental payments Supporting Facts: Over all Property Management Contract 2-1-to 2-1-Summary:The desired Settlement requested by the complainant is totally unrealistic or reasonableThe simple fact is at no time did Home Care Property Management Services Inchold, cash checks or in most cases, even receive checks for rent from [redacted] , nor fully receive all utility bills or other claims from the owner, concerned in the rentalAll checks concerning rent and the security deposit (Which is the main concern in this matter) were received, cashed and held by the complainant All other mentioned complaints listed by the complainant came well after the rental ended in September 2015, in fact HCPMSI continued service and supplied another renter, in December 2015, one which is still occupying the homeIt is HCPMSI’s position that these additional complaints are also groundless and are made only as weak support for this, frankly ridiculous excuse not to return the security deposit in a timely mannerThat deposit should have been returned, in full, late September 2015.It has been our (HCPMSI) position and advice given to the complainant, that she immediately returns the security deposit to the renter ( [redacted] ) without delayFurther, if she has valid, outstanding bills for utilities which the costs occurred DURING the rental period - that they be deducted from the full amount of the deposit and the remainder then returned to [redacted] .There is no plausible explanation that would cause HCPMSI to owe either party mentioned any of this deposit, since HCPMSI never held the deposit, cashed the checks for it, or in any way had possession of the deposit, nor any of the rental paymentsSupporting Facts:Over all Property Management Contract 2-1-to 2-1-Email from complainant to HCPMSI, telling she knew she owed and must pay this deposit, minus the amounts of any bills.Begin forwarded message:“From: [redacted] Date: July 14, at 11:55:AM EDT To: [redacted] > Subject: Re: Invoice discussed Hello, I received a phone call regarding the $2k deposit for the rental last summer at my property ( [redacted] Hyannis, Ma) I have proof that I submitted my receipts to [redacted] times, twice before the tenants moved outI feel I should not be responsible for returning the full deposit only what is extraI'm currently at work and cannot calculate out what that is but it was about to $The remainder should be paid by HCPM for failure to follow through with the services I was paying forI am prepared to take legal action if necessary because I was paying for weekly visits and management of my rentals and instead I had [redacted] logs of weeks where the system was not disarmed, pictures of grass and weeds growing into the basement due to lack of landscaping and maintenance, and now legal issues with deposits that I was told where resolved when the tenants moved out I will follow up with an amount of I will pay and what is the responsibility of HCPMThank you [redacted] “