Silver Eagle Relocation

I filed an insurance claim on 2-10-2014 for which I had extensive damage during my move from [redacted] to [redacted]. (Approx. 60 miles) The only correspondence that I have received was from [redacted] the General Manager 2-17-2014 when I had inquired by e-mail as to the status of my claim. He answered that [redacted] was to give me a call. I have yet to hear from anyone. The day of the move they were 2 1/2 hours late and showed up in a [redacted] Rental truck that that was not large enough. I called and took out a $25,000 insurance policy for $234 for which was to be added to my NOT TO EXCEED $945 estimate. I ended up paying $2082.70. They pushed and crammed as much as they could get in, and I watched my some of my furniture fall off of the hand-truck as they were removing it. The two men that were sent did not even have a tool (screwdriver) with them to take bed rails apart. I had to go down and purchase some. The remainder was put into the bed of [redacted] pickup, stacked approx. 10ft high. [redacted] came out approx. 3:00 to assist. I had antique tables, antique radio, exercise equipment, dishes and crystal broken. Needless to say it reminded me of a move by the [redacted] and not an supposedly ACCREDITED moving copy.Account_Number: [redacted]Desired SettlementAt this time, I believe I am due a portion of the fee, full value of the items damaged or broken. The value of my antiques have diminished completely even if restored.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]I have contacted the customer a number of times and have filed the claim with our insurance company. The customer was explained before we loaded that her original house for delivery fell thru and that her shipment would have to come to storage and be handled 2 additional times and additional storage is the reason for additional costs.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have only been contacted by phone twice by [redacted], when he wanted to have my antique tables repaired, and I told him at that time the value of the tables would drop and that was not a satisfactory resolution. It was not explained that the storage was to cost $900 for 3 weeks. He did not explain to me that my furnishings were going to be picked up with a [redacted] truck that was to small and the remainder to be stuffed into the bed of a pickup truck, and that it was going to have to be handled numerous times. I also do not have any evidence of his filing to his insurance carrier. As far as I'am concerned his words means nothing. If I signoff as accept, I have no proof of that the insurance even exits or was submitted. Why hasn't the insurance company contacted me.Final Consumer Response On March 18th an e-mail was sent by [redacted] to [redacted] to send a agent out to take pictures of the damage items. [redacted] took the pictures and sent the report immediately to [redacted]. I called on Wed. 3-26-14 to get the status, and was told that the report was not received, and that they would verify that [redacted] had sent the report as relayed to me, and get back to me. I have called [redacted] 3 times and have not had a return call.

have made many many phone calls, with no attempt to resolve.. since shipping cost were $7.00 a pound we only shipped our most important items.. keepsakes, we have 8 boxes missing.. all we want is for them to look for them & send them to us. items that can not be replaced, my dogs ashes, grandfathers old shaving mirror, drawings my daughters later father did for her. items of this nature.WE JUST WANT OUR BOXES!!!Desired SettlementRETURN OF MISSING BOXES. THAT THEY WERE IN SUCH A HURRY TO GET ON THEIR WAY THEY PUT ON THE TRUCK WITHOUT TAGGING. I PAID WEIGHT ON. & HAVE MANY KEEPSAKES THAT CAN NOT BE REPLACED!!Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]The customer came into our warehouse and upon releasing to a long haul driver 2 boxes came up missing. we have done an extensive search and we do not have these boxes. The resolution that we agree to is filing a claim with [redacted] claims ar [redacted] EXT Claims dept all you need is your reg #[redacted] and you will be reimbursed for the missing boxes.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)there are an additional 4 medium & 4 small boxes missing to the ones listed above. they were notified as soon as I started unpacking. I did not go to their warehouse because I have been in [redacted] since November 8th,2013. so how could this have been possible?? a new claim was filed with [redacted], which they can not find, will be submitting another claim which hopefully will not be lost this time. looks like we will be filing a criminal report with NV.

Deceiptful sales practice...In march of 2013, I hired Silver Eagle Relocation (as an agent of [redacted]) to move my household goods from [redacted] to [redacted]. As part of the contract, I paid for additional full-value insurance (see Invoice #[redacted]). When the goods were finally delivered, there were several items damaged and a few items missing. A claim was filed with [redacted] as per their procedure; however, [redacted] asserts that the insurance commission collected by Silver Eagle Relocation was done so idependently of [redacted] as their agent/broker and denied our claim.Product_Or_Service: MovingOrder_Number: [redacted]Desired SettlementFull refund of ALL insurance fees/commisions paid to Silver Eagle Relocation plus payment of ALL claims submitted to and rejected by [redacted].Business Response This is a common error. As agents for [redacted] we only process payment for transit insurance and not are not involved in the claims resolution process but we are not permitted by law to become involved in the process.The information and point of contact has been given to [redacted] on several occasions. Further [redacted] has had extensive correspondence with [redacted]. In the course of that correspondence they made it specifically clear that they are the only claims settlement agent and that Silver Eagle Relocation is not a part of the claims settlement process.We hope that [redacted] can return to the specified due process and that he is able to come to an arrangement with [redacted] as specified in all correspondence and contained in the documents he received at the time of purchase.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] is pointing the blame squarely on Silver Eagle Relocation. In this response, Silver Eagle is blaming Atlas - a common problem where the consumer is stuck in the middle. Consumers beware. Do not use this company!Business Response Please see document online.

In January 2015 Silver Eagle Relocation broke a glass on my Entertainment System which I bought in Japan for $3K. I've contacted the company several times over the past 10 months and each time their response is either they can't find a replacement or similar glass to replace the broken one or they are still sourcing a company who can replace the glass. Over this time period, Silver Eagle Relocation has not once initiated any communications with me about this situation. What was broken was the left glass door to the Entertainment System which was a white frosted glass, they took the unbroken right door to use as a sample to match against.Product_Or_Service: Moving HHGDesired SettlementDesired Resolution could be any of the following or a combination:1. Return the unbroken right door and allow me to source the repair at their expense.2. Expedite the repair/replacement of the broken glass.3. Some sort of financial settlement.