Silver Electric

Hi,Once again we would like to apologize to the customer for the inconvenient, and offer to pay the customer for the money paid to *** *** (NOT TO US) if the customer removes the bad review posted on Revdex.comThe deal was to replace an existing bathroom fan without any additional ducting work and that was specified on the deal, however the customer needed a switch for the new fan and additional ducting work that is why there was going to be an additional chargeOne more time we are willing to repay the customer for the amount paid for the deal

Hi,The customer bought a deal trough [redacted], for $199 which was a replacement for a existing bath exhaust fan. The deal was for a replacemt of an existing bath fan to be attach to existing duct work and existing switch. The first time when we came over at the specified time the customer was...

advised that he needed the duct work and a switch for it, customer was also adivised that we could do the extra work for $160 more or he could get his money back, but he stated that it was ok. Customer was rescheduled for Monday Jan 19th from 9-12 arriving time per customer request, customer called the day of the appoinment 30mins till 12:00 upset stating  that he wanted to cancel the appoiment  requesting his money back due to we were late. We opplogized and advised customer that we were on our way and that we could be there in 30 mins but he refused, he insisted in getting a refund customer was adivised to contact [redacted] and apologized once more time  customer hang up. Deal was bought trough [redacted] and they collected the money. ** we are willing to reimburse customer for the money he paid to [redacted] if the customer removes unfounded bad review.**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
it is not true that they showed up on time it is not true I requested additional work be done but the business insisted they could not do the work they had been paid for and wanted "extra" work and charges which I agreed to they then did not show up  or call at the appointment when I called them they rescheduled and did not show up again i will not remove review i want the money I paid for the services they never preformedRegards,
[redacted]

Hi,Once again we would like to apologize to the customer for the inconvenient, and offer to pay the customer for the money paid to [redacted] (NOT TO US) if the customer removes the bad review posted on Revdex.com. The deal was to replace an existing bathroom fan without any additional ducting work and that was specified on the deal, however the customer needed a switch for the new fan and additional ducting work that is why there was going to be an additional charge. One more time we are willing to repay the customer for the amount paid for the deal.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

it is not true that they showed up on time it is not true I requested additional work be done but the business insisted they could not do the work they had been paid for and wanted "extra" work and charges which I agreed to they then did not show up  or call at the appointment when I called them they rescheduled and did not show up again i will not remove review i want the money I paid for the services they never preformedRegards,

Hi,The customer bought a deal trough [redacted], for $199 which was a replacement for a existing bath exhaust fan. The deal was for a replacemt of an existing bath fan to be attach to existing duct work and existing switch. The first time when we came over at the specified time the customer was...

advised that he needed the duct work and a switch for it, customer was also adivised that we could do the extra work for $160 more or he could get his money back, but he stated that it was ok. Customer was rescheduled for Monday Jan 19th from 9-12 arriving time per customer request, customer called the day of the appoinment 30mins till 12:00 upset stating  that he wanted to cancel the appoiment  requesting his money back due to we were late. We opplogized and advised customer that we were on our way and that we could be there in 30 mins but he refused, he insisted in getting a refund customer was adivised to contact [redacted] and apologized once more time  customer hang up. Deal was bought trough [redacted] and they collected the money. ** we are willing to reimburse customer for the money he paid to [redacted] if the customer removes unfounded bad review.**

Review: contracted thru [redacted] to install bathroom fan for 199showed up 7 hours late then wanted more money and to reschedulerescheduled never showed up or calledwhen called refused refundDesired Settlement: refund for services paid for rescheduled twice with no show

Business

Response:

Hi,The customer bought a deal trough [redacted], for $199 which was a replacement for a existing bath exhaust fan. The deal was for a replacemt of an existing bath fan to be attach to existing duct work and existing switch. The first time when we came over at the specified time the customer was advised that he needed the duct work and a switch for it, customer was also adivised that we could do the extra work for $160 more or he could get his money back, but he stated that it was ok. Customer was rescheduled for Monday Jan 19th from 9-12 arriving time per customer request, customer called the day of the appoinment 30mins till 12:00 upset stating that he wanted to cancel the appoiment requesting his money back due to we were late. We opplogized and advised customer that we were on our way and that we could be there in 30 mins but he refused, he insisted in getting a refund customer was adivised to contact [redacted] and apologized once more time customer hang up. Deal was bought trough [redacted] and they collected the money. ** we are willing to reimburse customer for the money he paid to [redacted] if the customer removes unfounded bad review.**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

it is not true that they showed up on time it is not true I requested additional work be done but the business insisted they could not do the work they had been paid for and wanted "extra" work and charges which I agreed to they then did not show up or call at the appointment when I called them they rescheduled and did not show up again I will not remove review I want the money I paid for the services they never preformedRegards,

Business

Response:

Hi,Once again we would like to apologize to the customer for the inconvenient, and offer to pay the customer for the money paid to [redacted] (NOT TO US) if the customer removes the bad review posted on Revdex.com. The deal was to replace an existing bathroom fan without any additional ducting work and that was specified on the deal, however the customer needed a switch for the new fan and additional ducting work that is why there was going to be an additional charge. One more time we are willing to repay the customer for the amount paid for the deal.

We hired Silver Electric to troubleshoot a GCFI electrical problem on our pool circuit. Nestor was on time and very knowledgable. In a very short amount of time he had determined what and where the problem was located and had the problem resolved. I would highly recommend Silver Electric.

I contacted Silver Electric through [redacted] It was important to me to have a licensed electrician as I have an older home. They installed 5 ceiling fans and wall control switches for me. I was impressed with their work, courtesy, and customer service. I had them come back the following week and install recessed lighting. They cleaned up after themselves. They were on time.

I had been looking for a great and reasonably priced electrician to do some work (i.e. hanging outside lights, ceiling fans, etc.) for some time and finally found Silver Electric through home adviser (web site). These guys are great; very friendly, professional and they do quality work. I've now used them twice and both times were equally awesome. I'm a permanent customer and will continue to use them for my electrical needs.