Silver Lake Apartments

Good evening Revdex.com of Ct;This email is in response to the above customers complaint, regarding billing/collection issues.I have researched this complaint thoroughly, and what I have found is that our leasing company ( [redacted] **) went back and forth via email with the complainant between October and November concerning the contract in placeThere were roughly emails [redacted] was trying to explain to the customer that there was a contract in place that needed to be paid off before Krystal Kleer would be allowed to pick up the unit in questionEvidently the customer did not understand that even though the complainant is the one who willingly signed the last month contract.From what I have been told today, the buyout has been paid, and there have been no collection calls since last November from TP concerning this.In conclusion, please have the customer call me directly if they do receive any calls whatsoever concerning the aboveTheir account is officially closedI can be reached at ###-###-####You have my word that I will take care of it.We thank [redacted] for being our customer for 6+ years and wish them all the best in the future.Sincerely,Darren Y***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello..... This email is concerning ID [redacted]. I am addressing a concern that was sent to my offices via mail today from [redacted]. The only issue I have with the customers complaint is that they stated that our office manager was rude. I can promise you that was not the case. She always...

treats everyone with the utmost respect and concern. Please see the email below that I sent directly to our customer this afternoon. If I need to do anything else to clear up this matter, please let me know. Sincerely, Darren Y[redacted]  President Krystal Kleer LLC "First In Bottle-less Water Technology ++++++++++++++++++++++++++++++++++++++++++++From: Darren Y[redacted] <[redacted]> Date: October 19, 2015 at 4:07:57 PM EDT To: [redacted] Subject: Krystal Kleer water systems.....unit Hello [redacted], I was made aware of the situation between our companies this afternoon when I came into the office. Evidently, the last invoice for $250 was sent to you in error by our bookkeeper [redacted]. You can tear up the invoice, and please except my apologies… This should not have happened. I also understand that we have not picked up the unit in question yet, and I have no idea why. I see emails where our service manager was told to have it picked up as far back as 10/2. Rest assured that will be dealt with internally at KK, and the unit will be picked up by Wed. I will personally address your concerns to the Revdex.com this afternoon online. My business partner and I have worked too hard to have these kinds of issues pop up. Although it is very rare, even one instance is too much as far as I'm concerned. I wish you and your company the very best in the future. And I want to thank you for being our customer for many years. Sincerely, Darren Y[redacted] President Krystal Kleer LLC "First In Bottle-less Water Technology For

Good evening Revdex.com of Ct;This email is in response to the above customers complaint, regarding billing/collection issues.I have researched this complaint thoroughly, and what I have found is that our leasing company ([redacted]) went back and forth via email with the complainant...

between October and November 2015 concerning the contract in place. There were roughly 10 emails. [redacted] was trying to explain to the customer that there was a contract in place that needed to be paid off before Krystal Kleer would be allowed to pick up the unit in question. Evidently the customer did not understand that…even though the complainant is the one who willingly signed the last 36 month contract.From what I have been told today, the buyout has been paid, and there have been no collection calls since last November from TP concerning this.In conclusion, please have the customer call me directly if they do receive any calls whatsoever concerning the above. Their account is officially closed. I can be reached at ###-###-####. You have my word that I will take care of it.We thank [redacted] for being our customer for 6+ years and wish them all the best in the future.Sincerely,Darren Y[redacted]