We have had a number of communications with Mr and Mrs [redacted] both by email and phone.Originally the vehicle came in with a #cylinder spun bearing The customer was advised that an engine replacement was recommended but because they didn't have the money they declined the repair and chose to try to fix the vehicle by rebuilding the engine After months and roughly 1,miles the vehicle came back with a #cylinder bearing problem Looked to have been scored by something internal.We did not charge any parts or labor Oil pressure was fine and we could not find a lubrication problem All other bearings looked good We replaced the bearing in the #cylinder at no cost to the customer and provided them a rental car at our cost.Third time it came back we advised the customer we would not try to fix the the vehicle any longer An engine replacement was needed at this point Customer demanded the engine be replaced free of charge We offered the engine at dealer cost to help the customer and the repair was denied.After the vehicle being here a month we offered to tow it to their home at no cost, which they approved.Regards, [redacted] Service ManagerRancho Chrysler Jeep Dodge Ram [redacted]
We have had a number of communications with Mr and Mrs [redacted] both by email and phone.Originally the vehicle came in with a #cylinder spun bearing The customer was advised that an engine replacement was recommended but because they didn't have the money they declined the repair and chose to try to fix the vehicle by rebuilding the engine After months and roughly 1,miles the vehicle came back with a #cylinder bearing problem Looked to have been scored by something internal.We did not charge any parts or labor Oil pressure was fine and we could not find a lubrication problem All other bearings looked good We replaced the bearing in the #cylinder at no cost to the customer and provided them a rental car at our cost.Third time it came back we advised the customer we would not try to fix the the vehicle any longer An engine replacement was needed at this point Customer demanded the engine be replaced free of charge We offered the engine at dealer cost to help the customer and the repair was denied.After the vehicle being here a month we offered to tow it to their home at no cost, which they approved.Regards, [redacted] Service ManagerRancho Chrysler Jeep Dodge Ram [redacted]