Silver Lining Jewelry & Loan Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:*** ***,I am very dissatisfied with the experience that I had with Lee Myles Transmission He only responded once the Revdex.com became involved Until that time that didn't occur He needs to fix the problems he has with running his business I will never take my car back to his business at all any more I am and remind a very dissatified customer and will remain so.*** ***
Regards,
*** ***

Enclosed is a copy of the purchase receipt dated 07/11/forour customerIt states he has a day full refund on thatpurchaseWhen he talked to us eight months later on March 6,we offered to buy the ring back (or extend a loan) for up to1/of the purchase price of the ringHe accepted that offer of$and we bought the ring back.We have also included a copy of Pacific Gemological LaboratoryInc's summary reportThe gemologist's report verifies, thedetails of the ring are diamonds clarity Icolor GH andcalculated carat weight if 1.54TCWThe metal is 14kt yellowgold, and finally the appraised Retail Replacement Value is$7,That dollar amount is what he should expect it willcost to reproduce or replace that ringThe summary report fromPGL is not advertisement a copy of the PGL report is supplied tothe purchaser on the piece as a courtesy for their recordsItmakes no claims to resale value on a secondary marketWe havealso enclosed a copy of *** ***'s owner of PGL CurriculumVitaeIt speaks .for itselfOur year experience with PGL hasalways found them to be highly professionalWe are at a losswith our customers disparaging remarks regarding PGL.Finally, I spoke yesterday with MrWady K*** owner of NWDiamonds & JewelryHe recalled our customer visiting his officeas very brief !ess than a minuteHe said he simply didn't want topurchase the ringMr K*** is a diamond importer and broker'sdiamonds wholesale to retailers & bench jewelersHe is also amember of the Revdex.com and seemed surprised that his business wasinvolved in the complaintA copy of his business card is alsoenclosed.Our business with this customer has been handled with theparameters of store policy.Debbie R***Manager ***DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***
I am rejecting this response because: I just don't feel what they did was not right and northwest diamonds refusal to purchase the ring because of obvious flaws only proves the ring was sold under advertisement and appraisal on PGL'S parti will be obtaining a lawyer and this case
Sincerely,
*** ***

To Whom it May Concern:I am writing in regards to case ID # [redacted].Vehicle came in for bad timing belt. When timing belt snapped customer continued to try and start vehicle. Valves were damaged inside engine and even with new timing belt installed, vehicle would not start.Customer given estimate...

of $1200.00-$1300.00 plus sales tax for complete repair. Customer stated that she only had $100.00 to apply towards repairs. Customer was given notification that payment would need to be in full in order to ship vehicle back to her. She stated that I would have to “work with her” to receive full payment. By that I am assuming she wanted to make payments over the course of the next year. Customer has since towed vehicle back to her residence and has compensated Lee Myles $0.00 for the initial inspection of vehicle.Lee Myles Allentown tries to provide quality service but we also expect to get paid for services. We are not a lending institution and have no recourse other than small claims litigation if someone refuses to pay an outstanding invoice. We always offer storing the vehicle for no or a small fee if a customer needs time to pay an invoice but once a vehicle is shipped we lose any source of leverage and we are in no position to wait for payment through a long drawn out small claims process.To make a long story short, this complaint is due to the customers inability to pay for a necessary repair. We expect full payment at the time of shipment of any vehicle. We accept cash, checks and all major credit cards. That is how we operate and 100% of our customers adhere to this procedure or they need to go elsewhere. We are in no way subsidized by any local or federal government agencies. We are a private entity and rely solely on customers payment of our services to continue operations.William C

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Resolution ConsultantThe ring that has been addressed was purchased here on July 11 2016, for $2524. We have a thirty day full money back guarantee on our merchandise. This ring fell short of that by seven months. We feel we have a very strong policy as many jewelers have no refund policy. We are...

sorry he is unhappy but that is our practice and has been for 19 years. In the 19 years we have never had a complaint regarding a refund. If you have any questions please feel free to call. Thank you.Debbie R[redacted]Manager