Silver Lining REO Services LLC

Mr. Gutkowski: Wrightway Home Improvement will null and void your invoice for $69.95. We apologize for any inconvenience this has caused you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In relation to my complaint (#[redacted]) against Wrightway home improvements.The matter of the refund has been resolved.  My lawyer has received the refund as promised.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details...

of the offer I reviewed appear below.
THE RESOLUTION REQUIRED IS TO REFUND THE MONEY THAT WAS TAKEN ON OCT 14 2016, AS OF TODAY THE REFUND HAS NOT BEEN ISSUED.  THE OWNER HOWEVER DID SAY ON MARCH 1ST 2016 HE WOULD REFUND THE MONEY.
Regards,
[redacted]

Mrs [redacted] says its impolite & unpleasant to threaten an individual. this was what she sent me. If there is no resolution otherwise, I will have to submit a Revdex.com and a facebook complaint this week or next. I do not wish to hurt the reputation of your company, but that might be the only thing I...

can do. seams like a threat to me?  Mrs [redacted] has also told half story to make wrightway look bad so she does not have to pay for a service. She purchased the house with gutter helmet already on it. no records of transfer of warranty that was recorded with us or did she provide us with any. She aslo stated that the gutter helmet was installed in properly but she also failed to tell you that there was a new roof installed on the house after the original install of Gutter Helmet and who ever did the roof installed the gutter helmet wrong, not an authorized gutter helmet dealer as the warranty states. As to what she calls a sales pitch was simply the installers informing Mrs [redacted] what the issue was and why it was not working properly. our installers don't have a sales pitch and they get no benefit if someone purchase anything from wrightway.  Its really to bad that when a small family owned business that tries to make a living on providing a service has to worry about someone like Mrs. [redacted] trying to ruin our reputation and products because they want a service for free. so now I must tell Mrs [redacted] that I will eliminate her service call that we did in good faith because she will go out of her way to make us and gutter helmet look bad.  Please tell Mrs [redacted] that her service charge will be eliminated and hopefully she will not spread the word on social media that we are a bad company with a bad product. its really to bad that it has come to this. Thank You for your timeJoe [redacted]Wrightway Home improvements