Regarding to the letter sent on April 7, We are very sorry to hear that this customer is not satisfied with the purchase of there firepitBut the fee for the labor of firepits are standard amongst all deliveriesThe delivery fee $is our fee for installation and delivery of the firepitWe
agreed on the price for the installation on the invoice and the customer signed for itOur main store/ warehouse is in woodland hills We go out to city of industry to pick up the firepit un crate it at the store and send out two people for the delivery of the firepitThe firepit is very heavy and made of concrete and it is very fragileWe cannot give any refund on the labor as that is our set price for two workers doing all this work and unpacking the firepit and having the customer only light it and enjoy the firepitOur employees hooked it up to the gas line and tested the firepit and show the customer how to turn it onWe appreciate your time but there is no refund we can give on the labor and we are dependly sorry the customer feels that they have been ripped off but the work we do is professional and we test for any leaks or problems when we leave. ThanksJ*** ***Manager Conejo Valley Fireside BBQ
Complaint:
I am rejecting this response because:This company mislead me when I questioned the excessive delivery fee and installation, again, they lead me to believe that it was a major production when I mentioned maybe we should pick the firepit up and have it installed ourselvesAs for signing, this would be procedure & confirmation of delivery as apposed to being mislead, again the installation took about ten minutesI would like to confirm that this company absolutely ripped me off, there reason stated makes no sense, I would like to send pictures of this firepit this way you will see why I have lodged this complaint
Regards,
S*** ***
Regarding to the letter sent on April 7, We are very sorry to hear that this customer is not satisfied with the purchase of there firepitBut the fee for the labor of firepits are standard amongst all deliveriesThe delivery fee $is our fee for installation and delivery of the firepitWe
agreed on the price for the installation on the invoice and the customer signed for itOur main store/ warehouse is in woodland hills We go out to city of industry to pick up the firepit un crate it at the store and send out two people for the delivery of the firepitThe firepit is very heavy and made of concrete and it is very fragileWe cannot give any refund on the labor as that is our set price for two workers doing all this work and unpacking the firepit and having the customer only light it and enjoy the firepitOur employees hooked it up to the gas line and tested the firepit and show the customer how to turn it onWe appreciate your time but there is no refund we can give on the labor and we are dependly sorry the customer feels that they have been ripped off but the work we do is professional and we test for any leaks or problems when we leave. ThanksJ*** ***Manager Conejo Valley Fireside BBQ
Complaint:
I am rejecting this response because:This company mislead me when I questioned the excessive delivery fee and installation, again, they lead me to believe that it was a major production when I mentioned maybe we should pick the firepit up and have it installed ourselvesAs for signing, this would be procedure & confirmation of delivery as apposed to being mislead, again the installation took about ten minutesI would like to confirm that this company absolutely ripped me off, there reason stated makes no sense, I would like to send pictures of this firepit this way you will see why I have lodged this complaint
Regards,
S*** ***