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Silver NYC

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Silver NYC Reviews (2)

Review: I purchased a men's cologne from this company on 10/**/13 from their website. After completing the purchase I read some reviews about how the company was fraudulent and how the product was a "knock-off." I emailed the company with my concerns and stated that I found it was odd that there was not a contact phone number. The replied that these were false allegations and that I would receive the product shortly. After receiving the product we noticed there were many issues with it. The bottle had some leakage, which was what brought our attention to the rest of the defects. The bottle cap was loose and fell off. We had this same brand of cologne at the house that we used to compare the two bottles. The etching on the glass was smaller and not the same for the exact same bottle size. Also all Cologne bottles have a sticker adhered to the bottom that we learned is a unique lot number and country origin. The bottle that was sent to us was missing this. I contacted the company and expressed my disappointment with the product. They stated in email I could send it back for a full refund. They received the in the mail through USPS on Monday November *, 2013. I emailed the company on November [redacted] for the first time inquiring about the status of my refund. I did not get a reply so I emailed them again on November [redacted]. Finally hearing back from them stating that the refund was sent back to the card used. I emailed them again on the [redacted] that I had not yet received the refund. Idid not hear back from them again, so on November [redacted] I stated that I would contact the Revdex.com and file a report with the attorney general's office in New York. On November [redacted] I received an email stating to check with the bank. I replied that I had and that they weren't any pending deposits. I asked for the account information and I have yet to hear back from them.Desired Settlement: I would like the company to refund the product as they stated they would. They have recieved the returned product and therefore I would like my money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered some perfume for a dear friend's birthday from this company. 2 weeks went by, and I did not hear anything from them, and they did not ship the perfume. I sent them an email asking why, and I got this response: "Hi, we can only ship to the bill to address associated with this account. Please advise" I am not even sure what that is supposed to mean. I am guessing that they can only ship an item to the biling address? I don't know why it took 2 weeks where they couldn't have informed me that it is just way too difficult of a task to mail something to an address other than the billing address. I missed out on making my friend's birthday because this company is lazy, incompetent, or a sham. I'm not sure which it is... Either way, they were rude to me once I contacted them, and this issue never did get resolved. They never did mail the item I had ordered.Desired Settlement: I would like an explanation of why it is so difficult to mail something to an address that is different from the billing address. I would like an apology for their rude customer service and for being the reason I did not get a birthday gift to my friend on time.

Consumer

Response:

At this time, I have not been contacted by Silver NYC regarding complaint ID [redacted].

Sincerely,

Business

Response:

Hello, we do not have this person in our database. No record of this person having ordered from us.

If you have any further questions, it would be helpful to contact me at [redacted] to discuss.

Thank You

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Description: ONLINE RETAILER, FASHION ACCESSORIES

Address: 1510 Castle Hill Avenue, Suite 401, Bronx, New York, United States, 10462

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This website was reported to be associated with Silver NYC.



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