Silver on the Mount Tattoo, Inc.

I have reread my initial response I stand 110% behind my initial response as being accurateThere was a waiting room of customers that witnessed this and would agree with my account*** *** stated that the tire pressure has since been resolved so there is nothing that I can do.As for the rude comments, that is highly inaccurateI only began push back until well into the conversation where I wasn’t even allowed to finish my statement/commentsAs the tire pressure and Rotation was free service of the coupon, you could argue that there has already been a refund since $was paid for the tire pressure and therefore, $was refundedThis young woman was not treated poorly, the evidence is the fact that of the waiting room of customers at that time (the place was full), and zero of those customers got up took their car while she was there or after she leftThis is clear evidence that I was not out of line, nor was I initially anything but cordial.*** *** did complain to corporate and was responded to by meDuring this conversation, which she claims that I was rude, the same thing happenedI was again consistently interrupted during the conversation and was not allowed to even discuss the matterHowever, by then her tire pressure issue had been taken care of and was a moot point

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
T
I am rejecting this response because: This is not the way a customer is supposed to be treated at allIf I file a complaint why would you call the person back on their job of course I did not allow him to say anything becauseot was not an appropriate time due to the high demand of my jobHe began to tell me what the reality was and like I stated previously the reality is that all of my tires had different pounds of airI was sent home to drive the vehicle after I paid for a service and was inconvenienced to have to return the following day to have it corrected but it was not resolved that day again very poor customer service I recieved and attitude when I returned and when he called I never spoke with corporate that's why I took this routeThey do not stand behind their complaints or return phone calls as promised.
Regards,
*** ***

I have read the complaint and I do feel for the customer. I would have responded sooner, but the customer was supposed to come meet me to discuss this earlier this week.The customer's wife called me on Saturday whit it happened. She was worried about the tow and I told her to speak to her insurance...

first about towing since I could not say at the time that it was our fault. We even made arrangements for the drop off of the vehicle. She never towed the vehicle here so that we could review it and assess and then proceed. On Monday, her husband, the customer called demanding a refund. Again, we requested that he bring the vehicle in for review. This too was ignored. Since I have had no opportunity to assess this prior to repair, my requests have been denied, and have I had an opportunity to assess any evidence and receipts, I have no choice at this time but to decline a refund.Sincerely,Nicholas W[redacted]Midas Forestville[redacted]Forestville, MD [redacted]

10/31/15As I was the gentlemen she delt with after the initial service all I can say is the following:She came in to the shop on a Saturday in which we were running a 3 hr wait time for service and immediately started being rude and unruly. She would not even allow me to finish my statements.When...

customers come back or have a tire pressure I pretty much say the same basic thing and it goes something like this...' The tire pressure light can be on for a number of reasons, too much air, too little air, you may have to drive it first, or the sensor could be bad. .."This is almost ALWAYS followed with, "pull on up to the bay and someone will be out to check the pressure and put air in if necessary." I was not even allowed to finish my statement without her yelling about how she knew about her car and how we tried to kill her and this and that. Then she pulled the" I'm a female"...as a son, a brother, and a husband, nothing insults me more and makes we want to immediately refuse service. Since she continued her rude and belligerent behavior ! informed her to have a seat and we will be with her when we can.There were a number of witnesses in my waiting room at the time and I asked them if I was out of line after she left and they all told me that I was not and that she was rude. As for her desired outcome, my response is definitely not.Sincerely,Nicholas W. President