Silver Peaks Realty LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I'm only accepting the resolution to the response because I finally received my son's dental records through email, which if asked I'm sure they? lost the release? for those records even though I left the clinic I had faxed them a release on who to send the records too.? When speaking to them over the phone they never asked where they should send the records to because we were disagreeing about the bill.? When I walked into the clinic I had given them a my blue cross and blue shield insurance card and my GEHA insurance card.? When I called to cancel my sons dentist appointment because of their service and the bad reviews? I researched on-line regarding their office? I was switching dentist office they never mentioned I had a bill on file with them.? I've contacted the attorney generals office regarding this and have created a bill for their office on the work I had to do that they should have done as representatives for their office.? Never once did they mention that I was replying to a mass email, and since we were talking about my sons dentist information, I wonder if this violates any kind of laws Regards, [redacted] ***

In response to Revdex.com Complaint *** filed by *** ***.When cleaning was performed on September 30, 2014, the
insurance card provided was for Blue Cross Blue Shield (BCBS). The services were submitted to BCBS on
October 1, 2014. No payment was received
from insurance. The
initial statement was sent to the address on file for
Ms*** on January 6, 2015. After
non-payment by Ms***, phone attempt was made on May 11, and the phone
was disconnected. As a courtesy to try
and get the claim paid by insurance, it was resubmitted on May 11, 2015. The claim was denied due to being out of
network. 2nd and final
statements were processed and sent to the address on file for Ms*** on June
1, and August 3, 2015. On November 23, 2015, Ms*** responded to a mass email
that went out to all patients with outstanding balances disputing the charges. The office manager responded to her message
to let her know about the outstanding balance, our attempts to reach her, and
that the outstanding balance was submitted to a collection agency along with
the collection agency contact information. Ms*** called the office and spoke initially to the front
office employee and then the office manager.
During those phone calls, she requested her child’s dental records be
sent to her. She refused to provide the name
of the dental office her child visits so we were unable to forward the dental records
to another dental office. Her child’s
dental records were sent to her on December 9, 2015.Ms*** sent an email on November 23, with the
insurance information from GEHA. The
September 30, was submitted to GEHA on November 24, and is currently
in process with the insurance company.At La Petite Dentistry, we work with all of our patients to
do our best to provide them with exemplary service from the dental chair through
to the billing and payment process. We work
as an advocate for our patients with the insurance companies as a courtesy to
our patients. However, we do not have a
contract with the insurance company, only the patient does. We are not responsible for how the insurance
company handles its claims or what benefits they pay on a claim. We can only assist to try and facilitate the
payment of claims. At the time of the appointment, we ask for insurance
information and it is the ultimate responsibility of the patient’s guardian to
provide accurate insurance information.
We do not have access to individual policies and can only move forward
with the information that is provided to us.
Once we received GEHA insurance information from Ms***, we submitted
the claim to GEHA on November 24, 2015.
We are waiting for it to be processed by the insurance company.The email correspondence is included belowI have not
included a copy of her insurance information for privacy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I'm only accepting the resolution to the response because I finally received my son's dental records through email, which if asked I'm sure they lost the release for those records even though I left the clinic I had faxed them a release on who to send the records too. When speaking to them over the phone they never asked where they should send the records to because we were disagreeing about the bill. When I walked into the clinic I had given them a my blue cross and blue shield insurance card and my GEHA insurance card. When I called to cancel my sons dentist appointment because of their service and the bad reviews I researched on-line regarding their office I was switching dentist office they never mentioned I had a bill on file with them. I've contacted the attorney generals office regarding this and have created a bill for their office on the work I had to do that they should have done as representatives for their office. Never once did they mention that I was replying to a mass email, and since we were talking about my sons dentist information, I wonder if this violates any kind of laws
Regards,
*** ***

As these responses are accessible to the public and we value Ms***’s, her child’s, and all our patients’ privacy, we have chosen to keep our responses as generic as possible and will not get into specific discussions regarding conduct, dental care, or billing.We appreciate Ms*** marking this issue as resolved.? If mass emails are sent to patients or patients’ guardians, they are confidential, blind carbon copies and do not include any patient identifying information.? Such was the email that was sent to Ms*** and to which she responded.? We take our patients’ privacy very seriously.? For example, before in responding to the Revdex.com regarding this issue, we required a HIPAA release.As stated in our original response, we work as an advocate for our patients related to insurance; however, it is ultimately the responsibility of the patient or patient’s guardian to ensure the service is paid for.We are happy Ms*** has found a dental home that satisfies her child’s needs as in the end, care of the child’s teeth is of the utmost importance.? We have many happy patients that continue to return to La Petite Dentistry time after time.? We are lucky that our patients have let their voices be heard and provided many positive reviews for the services they have received from cleanings and operatory work to the front office and billing.? Thanks,***