From: silver star arial, sans-serif;">Date: Wed, Feb 25, at 12:AMSubject: RE: cid [redacted] To: [redacted] < [redacted] @myRevdex.com.org> Hi, I really appreciate that you give me a chance to explain this case I don’t know what’s wrong and why I did not got the mail in first time from you This customer did not call us directly, he called his insurance ( [redacted] ) and they send us as a contractor to find/fix the oven We did found that control board is bad and the cause of damage was spider webs and fly’s that we found alive and roosted on the control board and in the control panel compartment, and we did explain and showed it to the tenant present at the time of service on property Later we call and update all information to their insurance company and they denied the claim due to non coverage On decline we close the case but this customer was calling us and asking to refund the $ 75.00, because his claim was denied by his insurance company In this issue we are the third party We have nothing to do with his $ That $is his deductible for his service call which we collect on his insurance behalf If he need any kind of refund he should contact his insurance company directly Please advice if you think we have to do something with this case Attach is the invoice for this jobRegards, Regards, Zeshan [redacted] B [redacted] Owner Office : ###-###-#### Fax : ###-###-#### Email : silverstarappliances@ [redacted] .com
Although this company is in the business of customer service it never delivers The Company makes appointments to repair appliances by giving customers a hour window Although I have taken off from work to wait for the repair person, on two different occasions the person has not shown up Unfortunately the Home Warranty Company that came with our home uses this company as a service provider and I was stuck I had two claims month apart, and both times the technician did not show up and had to reschedule Taking time off from work costs money and this Company with their no show up appointments are causing consumers to lose actual earnings and it is not always easy or free to take off yet another half day from work just because they are incompetent I hope others will be wary in dealing with this company
From: silver star
arial, sans-serif;"><silverstarappliances@[redacted]>Date: Wed, Feb 25, 2015 at 12:19 AMSubject: RE: cid [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
Hi,
I really appreciate that you give me a chance to explain this case. I don’t know what’s wrong and why I did not got the mail in first time from you.
This customer did not call us directly, he called his insurance ([redacted]) and they send us as a contractor to find/fix the oven. We did found that control board is bad and the cause of damage was spider webs and fly’s that we found alive and roosted on the control board and in the control panel compartment, and we did explain and showed it to the tenant present at the time of service on property. Later we call and update all information to their insurance company and they denied the claim due to non coverage. On decline we close the case but this customer was calling us and asking to refund the $ 75.00, because his claim was denied by his insurance company.
In this issue we are the third party. We have nothing to do with his $ 75. That $75 is his deductible for his service call which we collect on his insurance behalf. If he need any kind of refund he should contact his insurance company directly.
Please advice if you think we have to do something with this case. Attach is the invoice for this job.
Regards,
Regards,
Zeshan * B[redacted]
Owner
Office : ###-###-####
Fax : ###-###-####
Email : silverstarappliances@[redacted].com
From: silver star arial, sans-serif;">Date: Wed, Feb 25, at 12:AMSubject: RE: cid [redacted] To: [redacted] < [redacted] @myRevdex.com.org> Hi, I really appreciate that you give me a chance to explain this case I don’t know what’s wrong and why I did not got the mail in first time from you This customer did not call us directly, he called his insurance ( [redacted] ) and they send us as a contractor to find/fix the oven We did found that control board is bad and the cause of damage was spider webs and fly’s that we found alive and roosted on the control board and in the control panel compartment, and we did explain and showed it to the tenant present at the time of service on property Later we call and update all information to their insurance company and they denied the claim due to non coverage On decline we close the case but this customer was calling us and asking to refund the $ 75.00, because his claim was denied by his insurance company In this issue we are the third party We have nothing to do with his $ That $is his deductible for his service call which we collect on his insurance behalf If he need any kind of refund he should contact his insurance company directly Please advice if you think we have to do something with this case Attach is the invoice for this jobRegards, Regards, Zeshan [redacted] B [redacted] Owner Office : ###-###-#### Fax : ###-###-#### Email : silverstarappliances@ [redacted] .com
Although this company is in the business of customer service it never delivers The Company makes appointments to repair appliances by giving customers a hour window Although I have taken off from work to wait for the repair person, on two different occasions the person has not shown up Unfortunately the Home Warranty Company that came with our home uses this company as a service provider and I was stuck I had two claims month apart, and both times the technician did not show up and had to reschedule Taking time off from work costs money and this Company with their no show up appointments are causing consumers to lose actual earnings and it is not always easy or free to take off yet another half day from work just because they are incompetent I hope others will be wary in dealing with this company
From: silver star
arial, sans-serif;"><silverstarappliances@[redacted]>Date: Wed, Feb 25, 2015 at 12:19 AMSubject: RE: cid [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
Hi,
I really appreciate that you give me a chance to explain this case. I don’t know what’s wrong and why I did not got the mail in first time from you.
This customer did not call us directly, he called his insurance ([redacted]) and they send us as a contractor to find/fix the oven. We did found that control board is bad and the cause of damage was spider webs and fly’s that we found alive and roosted on the control board and in the control panel compartment, and we did explain and showed it to the tenant present at the time of service on property. Later we call and update all information to their insurance company and they denied the claim due to non coverage. On decline we close the case but this customer was calling us and asking to refund the $ 75.00, because his claim was denied by his insurance company.
In this issue we are the third party. We have nothing to do with his $ 75. That $75 is his deductible for his service call which we collect on his insurance behalf. If he need any kind of refund he should contact his insurance company directly.
Please advice if you think we have to do something with this case. Attach is the invoice for this job.
Regards,
Regards,
Zeshan * B[redacted]
Owner
Office : ###-###-####
Fax : ###-###-####
Email : silverstarappliances@[redacted].com