Silver Star Motors Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for sending this information, I didn't have any of it.  Since I owe this I don't mind paying my bill.  In the future it would save time if all this information were sent first.

Tell us why here.
We are in receipt of Ms. [redacted]'s complaint and are pleased to respond.
Our office represents [redacted] Realty and Management of [redacted], **. [redacted] is a reputable and recognized property management company whose primary market in [redacted], ** consists of college students...

attending [redacted] State University. As evidenced by the attached Customer Profile and signed lease agreement, Sara [redacted] executed a twelve month lease with our client in September 2014 to rent the apartment unit located at [redacted], **.
The terms of the lease included an early termination fee, rent for the entire twelve month period, and a default clause in the event that the lease was terminated early or in the event that all charges were not paid in accordance with the lease.
Section 24 of the lease, copy attached, states: Tenant agrees to pay all cost of collection including attorney fees, collection fees and contingent fees to collection agencies of not less than 35% to be added and collected by the collection agency immediately upon your default and our referral of the account to said collection agency.
In June 2015, Ms. [redacted] terminated the lease after occupying the premises through May 2015. She failed to pay the June rent of $700.00 and was assessed an early lease termination fee of $250.00. She was also charged for repairs and maintenance  and a cleaning fee in accordance with the lease agreement.
Upon termination, she provided no forwarding address and owed a principle balance of $720.00
On July 13, 2015, [redacted] Realty referred the account to Credit Bureau Systems for collection. In accordance with our policies and procedures, our office processed and mailed our initial written communication to Ms. [redacted] informing her that her account had been referred to our agency for collection. The National Change of Address service updated our mailing and notified us of a Forwarding Order on file reflecting a new address of 334 Willow Heights, [redacted], **. Our mail processing service forwarded our collection letter to Ms. [redacted] at the address on file
A copy of our initial written communication to Ms. [redacted] is attached and contains all disclosures required by law. One such disclosure on our notice is referred to as The Validation Disclosure and it specifically states that all validation requests must be in writing. The Fair Debt Collection Practices Act requires consumers to send written notice of their request for validation AND PLACES NO OBLIGATION ON COLLECTION AGENCIES if the consumer does not make such request IN WRITING. 
On July 24th 2015, our office received a return call from Ms. [redacted] who informed us that she was disputing the debt. In accordance with our company policy, we agreed to provide Ms. [redacted] with a copy of her lease agreement, an accounting of the charges, and any relevant documentation that our client was willing to provide. Our office mailed copies of these documents on July 28th to Ms. [redacted] at [redacted], [redacted], **. A copy of the documents is attached to this reply.
Also, in accordance with our company policies, Ms. [redacted]'s account was flagged as a disputed account in our credit reporting files to insure that the account was reported by the consumer reporting agencies as a DISPUTED COLLECTION ITEM, Our records indicate that the account is reporting correctly to [redacted] and [redacted] as of 10/08/15.
On or about August 31, 2015, we received correspondence from Ms. [redacted] along with copies of receipts and letters related to the account. These documents were sent to our client for review. On September 8, 2015, we received an e-mail from Christian, the property manager at [redacted] indicating that the documents were not relevant to the balance and that their balance was true and correct.
The total principle charges were verified as $720.00. We also verified that credit was given for the security deposit and that the principle balance of $720 reflected all payments, early termination charges, cleaning fees, and repairs and maintenance charges. Also, in accordance with the lease agreement, Section 24 - Default - a collection fee of 35% or $252.00 was added to the principle balance bringing the total due to $972.00.
In summary, we are unable to accommodate Ms. [redacted]'s demands for removal of this account as a disputed collection item from her credit report as our client has verified and confirmed that the charges are true and correct. Furthermore, we cannot abide Ms. [redacted]'s demands for relief from Credit Bureau Systems based on her allegations of our violation of the Fair Debt Collection Practices Act for the following reasons:
1. Contrary to her allegations, an initial written demand that included all required disclosures under the Fair Debt Collection Practices Act was sent on 07/14/15. The law specifically states that the validation disclosure must be sent within five days of the initial communication and in this case, the validation disclosure was contained in the letter sent on 07/14/15. The law DOES NOT require that the validation disclosure be received.
2. Ms. [redacted] failed to request validation of the account in writing as required by the Fair Debt Collection Practices Act.
3. Despite the fact that Ms. [redacted] failed to request validation in writing, Credit Bureau Systems provided a copy of the lease, an itemization of the charges, the name and address of the original creditor, and the date of charges.
In accordance with our policies and applicable collection and credit reporting laws, we will continue to report the account as a Disputed Collection Item on her credit report unless or until the account is paid in full. It is the policy of Credit Bureau Systems to remove all paid collection items from consumer credit records within 45 days of payment.
At this time, Ms. [redacted] has requested that we not contact her by phone and we will honor that request. We intend, however, to invoke certain specified remedies that are typically invoked when a consumer requests that we cease communication. Should Ms. [redacted] wish to pay the balance due or discuss a negotiated settlement prior to our invoking remedies, she may contact our office at [redacted] to discuss terms.
Respectfully Submitted,
[redacted]
President
Credit Bureau Systems, Inc.

We are in receipt of Mr. [redacted] complaint and are pleased to respond.First and foremost, we recognize the frustration that Mr. [redacted] and many consumers feel when receiving our calls, especially when those calls are left as answering machine messages. The Fair Debt Collection Practices Act governs...

the activity of U.S. collection agencies but many times the rules and regulations are subject to the interpretation of state and federal courts. Such is the case with recorded messages on answering machines and the current law requires collection agencies to provide a full and meaningful disclosure in every contact that includes our company name, the fact that we are debt collectors, the fact that we are attempting to collect a debt, and that the communication is a debt collection call. Couple that law with the fact that we cannot disclose that a consumer owes a debt to anyone other than the actual consumer, their spouse, and their attorney UNTIL we have verified that the person we are speaking with is the proper consumer and you have the exact situation that Mr. [redacted] was so upset about.Our call records, notes and recordings indicate that our [redacted] office left a message on Mr. [redacted] answering machine which he returned on October 9th. When our collector asked him to identify himself he became perturbed and the call was transferred to our Regional Operations Manager, [redacted].Mrs. [redacted] asked the caller for his name and Mr. [redacted] refused to provide the information. The following is a copy of the call log on [redacted] at 11:15 a.m.  
[redacted]                 [redacted]             [redacted] 
[redacted]               [redacted]   [redacted]             [redacted]  
                                   [redacted]  *                     [redacted]                [redacted]   [redacted]            
[redacted]                            [redacted]                                   ...⇄ /> [redacted]                                   ...⇄
[redacted]                                   ...⇄ /> [redacted]                                   ...⇄ /> [redacted]                                          ...⇄ /> [redacted]                                   ...⇄
[redacted]                        
[redacted]                                                      ...⇄ /> [redacted]                                   ...⇄ /> [redacted]                                   ...⇄ /> [redacted]  
              [redacted]        
[redacted]     
               [redacted]        
               [redacted]     
               [redacted]                                   ...⇄
                                        ...⇄    
                                        ...⇄
Based on this exchange and Mr. [redacted] complaint, we would agree that the best possible outcome for this complaint would be for us to discontinue our telecommunications and limit our contacts with him to written communications. Should he wish to contact us to determine why we were calling or wish to discuss his business with us, he may contact our Regional Manager, [redacted], at [redacted]
Meanwhile, I have instructed our [redacted] office to take the necessary steps to comply with our obligations under the Fair Credit Reporting Act in connection with disputed accounts. We apologize to Mr. [redacted] for the crazy regulations and rules that have been promulgated upon the collection industry that at times leaves consumers feeling as though we are having fun at their expense. Nothing could be further from the truth and we would much prefer to be more customer service oriented than the law sometimes allows.For the record, I have reviewed the call logs and call recordings in this case and found no violation of our company policies and procedures or violation of any federal or state law. In fact, the records would indicate that our staff went to great lengths to insure and verify that Mr. [redacted] privacy was protected. We appreciate the opportunity to respond and respect Mr. [redacted] right to complain about our procedures.Sincerely,[redacted]PresidentCredit Bureau Systems, Inc.                    %3

Our company, Credit Bureau Systems, Inc. represents [redacted]Hospital and [redacted] Specialty as collection agents for the recovery of 4 accounts totaling $2985.52. The patient in each instance was [redacted] [redacted] who resides at [redacted]...

[redacted] with her husband, the complainant, [redacted]. Proper demand for payment of the account has been made by our client and our agency and all required notices and disclosures were provided to  Mr. and Mrs. [redacted] in connection with the account.The [redacted] Law and Doctrine of Necessaries states as follows:[redacted] law requires a husband to pay the necessary medical expenses of his wife, and because substantial evidence demonstrates that the medical services provided were necessary and the amount charged was reasonable, the courts have consistently held that a spouse is jointly and severally liable for their spouse's debts.(See attached Appellate Decision in [redacted]Credit Bureau Systems is reporting the account as a disputed medical collection item that is jointly owed by both [redacted] and [redacted] in accordance with the Fair Credit Reporting Act and has every legal right to do so on behalf of our client. Our purpose for reporting the account is to protect other credit granters who may be considering a credit relationship with the [redacted] and to aid our client in the recovery of this legitimate debt.We would be most pleased to assist the [redacted] with a payment plan in order to resolve the debt but are unable to comply with his demands for deletion of the account or a change in the manner in which we are reporting the account.[redacted]PresidentCredit Bureau Systems, Inc.

Date Sent: 11/1/2016 6:03:41 PMRe: Consumer Complaint(s) [redacted] and  #[redacted] - These complaints are identical complaints from the same consumer. Complaint # [redacted] was filed and sent to our Owensboro KY office on 10/19/16. Complaint # [redacted] was sent and received by our Paducah KY...

office on 11/01/16 at 1:48 p.m.This reply shall serve as our response to both complaints.Credit Bureau Systems provides billing and collection services for [redacted]care providers across the State of Kentucky and throughout the Midwest and Mid-South Region of the U.S. We represent a variety of physician and hospitals and are contracted as both billing agents and collection agents.In this capacity we also provide medical collection data to consumer reporting agencies and maintain that data in accordance with the Fair Credit Reporting Act. One unknown aspect of reporting medical collection data is the fact that all medical collection accounts that are reported on a consumer credit report must be cloaked. "Cloaked" means that the actual name of the medical provider may not appear on the credit report due to the nature of the account as a medical account and HIPAA Privacy Regulations.Since we have had no direct communication or correspondence from the complainant, Mr. [redacted], inquiring about the accounts and creditors that we represent, we can only assume that he has reviewed his credit report, found these  medical collections on his file, and has assumed that our reporting must be a "scam" since the names of the creditors were not listed.Credit Reports do, however, list the Name of the Data Furnisher, The Date of Service, and the Amount of the collection account. Without knowing which specific accounts Mr. [redacted] is referring to in his complaint when he states that we are attempting to put false information on his report, we can only assume that he is referring to one or more of the accounts shown in the attachment above entitled "[redacted] Collection Summary". This summary is a list of the accounts that we are attempting to collect for the clients shown on the summary consisting of [redacted] Louisville, [redacted] Medical Group, and [redacted] Hospital. In the absence of any additional information about Mr. [redacted], such as his social security number, driver's license number, or a photo ID, we cannot be absolutely certain that the complainant is the correct and proper consumer that we are attempting to collect from but... 1. The phone number provided in [redacted]'s complaint matches the phone number in our files2. The address on [redacted]'s complaint ([redacted])matches the residence address provided to us BY OUR CLIENT. Based on this information, we are reasonably confident that the complainant is [redacted] W. [redacted] who resides at [redacted] and who previously lived at [redacted] in Louisville. We also believe the consumer's last four digits of his social security number are: [redacted]In defense of the complaint and as a courtesy to Mr. [redacted], we hope that the second attached document entitled "[redacted] Collection Documents" will assist him in recalling the circumstances behind each account listed in the [redacted] Collection Summary file. These collection documents are copies of itemized statements of Mr. [redacted]'s accounts from his creditors (our clients) and contain very specific information about the dates of service, types of medical services rendered, and the balance due. These documents also contain copies of his drivers license that he provided at the time of service, copies of insurance cards, and copies of his signature on each Patient Financial Agreement in which he consented to treatment and agreed to pay his bill. As for Mr. [redacted]'s complaints, we believe that our collection efforts and our reporting of the accounts to Trans Union and Equifax are properly directed and that his complaint and demands might simply be an effort to have the accounts removed from his credit report without actually paying. We would ask that Mr. [redacted] please review the documents and refresh his memory of the circumstances surrounding each account. Assuming that he recognizes his picture and signatures and would like to resolve the accounts now that he is aware of the specifics and who our office represents, we would invite him to contact us for payment arrangements or to pay the accounts in full.It is the policy of Credit Bureau Systems to remove and delete all paid collection items from consumer files within 45 Days of payment. It is also our policy to report medical collection data for a period of 7 years from the date of service. Under the circumstances, and following our review of the attached documents, we believe that the fastest way for Mr. [redacted] to have these legitimate accounts deleted from his credit report would be for him to pay what he owes.Our mailing address for remittance is Credit Bureau Systems, Inc. , P O Box 9200, Paducah, KY 42002-9200.In the event that Mr. [redacted] wishes to pursue his allegations of scam and fraud against our company or believes that the information we have provided is also fraudulent or a result of identity theft, we will be happy to review any documents or evidence that he may submit which proves that he is not the subject of these four accounts or the person that received and signed for the services shown on the medical records.. Until then, we trust that this reply and the attached documents are sufficient evidence of our client's claims and we are, therefore, closing our complaint file at this time.Confirmation of receipt of this response and the fact that both Complaint #'s [redacted] and [redacted] have been replied to would be most appreciated.Response may be sent to: [redacted]

Tell us why here...   We have already refunded this deposit today.  $1,000 (one thousand dollars) has been refunded back to the [redacted] ending in [redacted].We apologize for any delay.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This mater is in the hands of the lawyers not by me or my wife. I can't pay any of this bill if I wanted to[redacted] Hospital knows this also. This bill should not have been sent to a collector to begin with.
Regards,
[redacted]

Review: For the past few weeks I have been speaking to a sales person at Mercedes Benz (Silver Star Motors) in [redacted]. We went back and forth about a deal on a lease. However, no papers were signed. Everything was done via phone. The [redacted] did rush me to give him my credit card number supposedly because this was the only way he can give me number on the deal. However, I did not authorized Silver Motors to charge my credit card. In any case, I was not very convinced about the deal they were offering me. I was encouraged to contact another dealer and see if they can give me a better deal. I called a different Mercedes Benz dealership and over the phone they gave me a very good deal. I called Silver Star Motors back and I told them that I have been offered a better deal at a different dealership and that I was no longer going to do business with them. At this time I was transferred to speak to the [redacted] who proceeded to insult me, and tell me that he was going to keep my money ($1000) which I did not even authorized for Silver Star Motors to withdraw from my account. He told me that he he did not care what the other dealership said, I had to take Silver Start Motors' car. He called me unprofessional and dishonest and proceeded to hang up the phone on me. How professional is that?

I am appalled by the behavior of this [redacted]. I have never been treated this way at any other place of business.Desired Settlement: I am requesting my credit card be refunded the $1000 dollars they stole from me. I am also requesting Silver Star Motros and [redacted] get reprimanded for their actions.

Business

Response:

Tell us why here... We have already refunded this deposit today. $1,000 (one thousand dollars) has been refunded back to the [redacted] ending in [redacted].We apologize for any delay.?

Review: Harassment. My wife and I have pleaded with Silver Star to stop contacting us. They never stop. Silver Star sold us an ML350 with a faulty transmission (stuck in 2nd gear). Turning the car off was the only way to reboot. Not a good option when traveling on the highway with your two toddlers. Silver Star could not find the problem and released the car back to us stating they found and fixed the problem. The problem persisted and as lawyers got involved, Silver Star create fake paperwork to cover their trail. Their system was changed from reading"problem corrected" to "the customer required the vehicle and Silver Star did not have adequate time to perform tests. vehicle returned at the customers request." To this day Silver Star harasses us via the home and mobile phones, mail and e-mail even though we repeatedly ask them to stop contacting us.Desired Settlement: We would like Silver Star to stop harassing us via all channels. Stop contacting us.

Business

Response:

We at Silver Star Motors apologize for this oversight, it is not our intention to "harass" you or any of our customers. As of 10/**/2015, we have set you up on our DO NOT CALL list and have removed you from all contact information screens. If you should receive any unwanted and unintentional contact from us in the future, please send an email to [redacted] and indicate how we contacted you and that you are on our DO NOT CALL list. We will make certain that issue is corrected, and that nothing further comes though.Once again, we apologize for any inconvenience.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My vehicle is unsafe I have been to the service center a total of 8 times within 14 each incident has taken a minimum of two visits to repair I am in fear of Being a victim of the warranty game my vehicle warranty Will soon end and what services that should have been completed is Prolonged to leave me with the hefty bill in the end. I have expressed my concern on multiplication occasions But not only is the dealership unwilling to cooperate With providing A loner vehicle but now they feels it's not necessary to return my call. I have called the [redacted] on several occasions to which I have yet to receive a call back I feel being the valuable customer that I am whom have had 8 service appointment I should have been put at the top of the list and I should have been accommodated not only am I driving the unsafe vehicle because I have no other means of transportation but I'm forced to take time off from work to go back and forth to have my vehicle repaired there are multiple issues wrong with my vehicle I can credit my newest issue from my September 2014 visit that's now my tire sensors are crossed and The indication tells me that one tire Need airs when in fact it is the opposite side of the vehicle that is in Need. please help I am desperate tired and out of time for which I need to take off from workDesired Settlement: I want all issues in question completely repaired. I want a loner vehicle available upon my arrival I want to be treated as a valuable customer Lastly I want my issues to be expedited so that I can be comfortable and safe in driving the luxurious vehicle that I work so hard to have. no one should feel forced to file a complaint with the Revdex.com in order to get the services Rendered to them that they are entitled to

Business

Response:

Upon our request, customer brought vehicle into our repair facility (on Saturday Oct [redacted]) to review the vehicle and try and repair it to his satisfaction. We are trying to resolve any issues for this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company in questioned is telling a Lie. I contacted them because my vehicle broke down for the 9th time now in the middle of an intersection they responded but never mentioned it was in reference to my complaint I thought the responce was in reference to yet another call I had mad in fear of them not responding to the Revdex.com complaint . The man never asked me about my concerns or if there was anything that could satisfied me as customer he didn't even have enough respect to meet me personally when I dropped my vehicle off. Might I add I had to boost my battery 4 times just to get it to the dealership .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

we are happy to have resolved your complaint.

thank you for your business!

?

Review: We were awarded by [redacted] $32,500 to purchase of a vehicle of our choice. y. On March **, 2014, my husband, [redacted] and I visited Silver Star Motor at [redacted]. We were attended by [redacted], sales consultant. We agreed to purchase a 2012 Mercedes Benz Model #C250W, Vin # [redacted], Color: Brown, Trim: Leather. I deposited 200 USD as a security deposit. I called [redacted] to get an insurance for the car. sales agent [redacted] processed the invoice, signed by [redacted] and [redacted] . The Invoice was sent to [redacted]. On 4/*/14 [redacted]. issued a check to Silver Star Motors for $32,500.00. On 4/**/14 we visited Silver Star Motor to follow up. [redacted] requested me to correct the VIN # of the car that I am purchasing, saying that Silver Star made a mistake but then we found out , I found out that the car was sold on 4/*/14 to a different person (they did not tell us, we found out through carfax) . On 5/**/14 We went to Silver Star to get the car but the [redacted] said that the car was no longer available and further stated that return of payment to [redacted] will be done. [redacted] was also very rude to us. On May **, 2014, we went back to follow up with [redacted] who rudely stated that no check would be returned as the transaction cannot be cancelled anymore. When asked, why they never inform us of the updates, from them selling the car we chose , to them deciding to get a replacement car for us and to them deciding not to send the check back to [redacted] , [redacted] rudely stated " we don't have to".The company is forcing us to take the vehicle which we did not choose nor did we even see. At this point, we decided to seek legal advice. A letter was sent by our lawyer to the [redacted] of the company but no response was received . On July **,2014, we received a letter form Silver star stating that we should get the car which the [redacted] claimed they decided to choose for us a a replacement ( I dont know what made him think he can decide and choose for us) otherwise they would charge us $50/day for storage feeDesired Settlement: We would like to be refunded of the total amount given to them and all other expenses we incurred not to mention the sleepness nights of worrying about this issue

Business

Response:

Last week, [redacted] Silver Star Motors spoke with [redacted] from the NYC Dept of Consumer Affairs and offered to repurchase this vehicle from this customer for $26,700.00 (twenty six thousand seven hundred dollars) The offer had an expiration date of August *, 2014, as the vehicle continues to depreciate.

As of today, [redacted], nor anyone at Silver Star Motors has heard from [redacted] or [redacted].

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi.I received the response from the business.I never received their offer nor they tried to communicate with us in anyway.this is the first time Im hearing it. Also,I spoke with [redacted] from Consumer Affairs and he said he tried to call [redacted] several times but had never responded.I would like to pursue the complaint.Thanks a lot.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with [redacted] from [redacted] to day, October **,2014 and she stated that she was never on vacation and had in fact left several messages from sales manager from Silverstar , [redacted] but upto this date had not received a call back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

as per my telephone conversation with [redacted] today... at this point, we have left several messages on the voicemail of [redacted], from [redacted].

The reason for the communication with [redacted] is to set up a meeting time for [redacted] to come to Silver Star Motors and return his current vehicle that he does not want and pick out a different vehicle of his choice.

[redacted]) left messages on Thursday 10/** and Friday 10/** for [redacted] and has yet to recieve a response.

Paul is happy to assist in getting this entire situation corrected as quickly and smoothly as possible, for all parties.

?

Review: In January 2013 -I made a deposit $2500 for down payment of a car I plan to lease on January **,2013. In July 2013- I decided not to lease a car and I request the firm to refund of my downpayment. Although I tried to get my money back, the firm never refund my money as of today.Desired Settlement: I just want my deposit money $2500 back I made Jan.**,2013

Business

Response:

We will be happy to refund this customer .. . but I need the full credit card number and expiration date in order to do so.

Please call [redacted] at ###-###-#### or email at [redacted]

as soon as we have received the credit card information, we will be happy to refund.

The alternative is to cut a refund check to the customer - please send me a valid address where we can mail the check - it will be mailed certified.

Just let me know which option he prefers.

thanks.

Controller

Review: When initial sight of vehicle it was in a lot, not moveable. We sat in it literally seconds when informed of its features and how it was a great purchase! Not to mention upon purchase the "sd card" would be placed in the vehicle. We were under the assumption that it would all be handled upon purchase. Thereafter, the vehicle was taken out of the lot, we test drove it in the rain and pointed out the tire pressure sensor, chips, and detail of vehicle. We were reassured that it will ALL be handled once the check was issued. Never was the missing key mentioned. Not to mention, the safety risks we endure due to the key still being in someone else's possession. As stated repeatedly, although we did not deal with Luis L[redacted] initially nitially, he took on the the task of selling the vehicle and ultimately are compensated for this sale. We are hard working people that set out to buy a vehicle that would work for us as a couple, since the purchase date we have endured headache after headache. Yeah, we knew we were buying a used vehicle, but that notion has no validity. This isn't our first car purchase, my current vehicle was also used, and I didn't have this terrible experience. We were asked to complete a time sensitive survey with great ratings, and in return he would hold up to what was said. Now, the figures are spending one thousand dollars more for spare key and navigation card, not to mention we will never get the back up camera and already came out of pocket to fix the front passenger window due to scratching on window. There has to be a better solution.

[redacted] Benz customer service complaint department was contacted on 1/**/2016, I spoke with Teresa from [redacted] in which she spoke with Silver Star sales representative Luis L[redacted], as a spare key was agreed to be issued. We were promised the key, Monda and, Tuesday. We even were turned back in our travels to the delearship because of the Blizzard there was a a delay so I would be issued by Thursday the latest, Friday, passing the thirty day return on the vehicle. I was contacted via text message that the key is not going to be issued. We were lied to over and over by the delearship, and are looking for resolution.Desired Settlement: Navigation SD card

Second car fob with key

Business

Response:

Paul C[redacted] (Pre Owned Manager for Silver Star Motors) spoke with this customer yesterday.He will take care of getting her the key that she is requesting.With regards to the SD Card, he explained to [redacted], that the vehicle is not equipped for an SD card. Customer told Paul C[redacted] that she will be contacting Revdex.com to tell them that everything has been resolved. Please let us know if you need anything further. Carmela T. M[redacted]Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On May **, 2014 my 2006 Mercedes Benz CLK 500 was towed to Silver Star Motors Dealership, in Long Island City, Queens. Due to a pot hole accident which occurred during Memorial Day Weekend. I called to notify them that the car was making loud noises after the accident, and to let them know that my Geico Insurance Adjuster [redacted] (###-###-####) was notified and he be coming out to look at the car. [redacted] visited the shop and inspected the car for damages. [redacted] reported to me the job should only take 3 days. Later, I received a message from Service Advisor (207) [redacted] stating that the technician was not able to acquire the part in the USA, which would delay the service because the part had to be ordered from Germany. I notified the Geico Insurance Adjuster [redacted], so that he could allow me to extend my rental car from Enterprise. After a week goes by, I get another call from [redacted];he says that they need to get new rims for the car. The technician was not able to get the numbers for the rims on the car. [redacted] Claiming to be short-handed said that he did not have any one to go drop off the rims, so I volunteer to pick up the rims from Silver Star to bring to [redacted] in Brooklyn, NY (###-###-####).I paid for them $544.38 in order to expedite my car repairs. I even picked up the new rims, when they were ready to bring back to Silver Star to finish my car. Another day goes by and finally [redacted] calls me and says my car is ready. After 20 days in the shop I pick up my car on June **,2014. I sign the check for $1,776.67 plus my $500.00 deductible. Due to the extended length of time it took to repair my vehicle, my deposit of $250 that I had to pay Enterprise Rent a Car was not refunded back to me, andGeico had to pay them $750.00 for the 20 days of rental.As I started driving my car away from Silver Star Motors I felt something odd about how the car was driving. As I continued to drive the car, it started making loud noise. I immediately pulled over and called the dealership back and spoken to [redacted], who said the technician that worked on my car has left for the day and that he would not be there on Sat June **, 2014. He said I should come back Monday morning June **, 2014. The car was park all weekend, I had to go to work on Sunday June **, 2014 my hours for work were 8:00 am to midnight. This forced me to have to make arrangement to sleep over at my job, because it would be too late for me to travel safely home to Brooklyn at that time of night. My job is located [redacted] -The [redacted] of NY. On Monday, June **, 2014 I proceeded to bring the car back to Silver Star Motors. Afraid to drive over 20 mph praying that the car did not fall apart while crossing the [redacted] Bridge. When I arrived at Silver Star Motors, [redacted] stated that the rims in the rear were bent. I was confused, and asked why didn’t you guy’s tell the Geico Insurance Adjuster [redacted] before. [redacted] stated that the rims might be causing the car to make the loud noise so he had [redacted] the technician and I took the car for a test drive which should have been done before they released the car to me on June **, 2014. [redacted] and I drove the car from Silver Star Motors all the way to LaGuardia Airport exit. [redacted] stated to me, that the minute he drove and turned right and left he could tell something was wrong with the car. While we were driving the noise started again it sounded like a “broken base drums”. [redacted] the Silver Star technician said that this car had not been fixedright and that it was hazardous to drive it in that condition. I was extremely upset after hearing this news to say the least. I could have gotten hurt and any potential passengers I may have been driving. I asked him if this is a rim problem, [redacted] said no there is something else damaged. I called [redacted] the adjuster from Geico to let him know my car was not fixed right. The adjuster came back and gave a 2nd check to Silver Star Motors for $1,054.62. What made me more upset is that I didn’t even get an apology from anyone and [redacted] had the nerve to leave me a message saying I bent another rim and I should go pick one up the new rim. Oh Really? I don’t work for Silver Star Motors, I was the nice girl who pick up before and look were that got me. I felt insulted that he even called me to suggest that I go get the new rim, how dare Silver Star treat anyone like this. I paid them for service and labor. I signed over the check to them, and this is not how people should conduct a business. I contacted the [redacted] last week, who did not know of the situation, and he said he would call me back. [redacted] calls me back and says that the technician told him that another rim is bent. So I let him know that his technician and I drove the car to test it, so who knows how the rim bent became bent. And what does it matter anyway. The bottom line is a new rim is needed and they are getting paid to take care of it. Why are employees of Silver Star Motors calling me to go pick up Parts. I do not work there. I advise him to deal with the Geico Insurance Adjuster [redacted]. I couldn’t deal with this drama. As of today July *, 2014my car is still at Silver Star Mercedes and [redacted] nor have I heard from anyone about the status of my car. I contacted the Mercedes Benz Corporation July *, 2014 to put in a complaint. On July *, 2014 [redacted] called back to follow up on my complaint, he says he will reach out to Silver Star Motors, and to give him 24hours to get back to me. Iam extremely disappointed; I have been dealing with Silver Star Motors since 2004. My first purchase was in 2003 with Mercedes Benz of Manhattan. I finally pick up my car July *,2014 and the noise is still going on I notify my insurance company. What is bothering me now, is that all these years and all the money I have spent getting my cars fixed at Silver Star Motors. I have to wonder if my car was ever really being repaired properly or at all. Thank you Silver Star Motors, for treating your customers like crap.

Business

Response:

In response to the complaint in question, [redacted] has responded as follows:

The reason the vehicle took so long to repair, was because Mercedes-Benz of North America Parts Warehouse did not have the part in the U.S. The part needed to be sent from Germany, and at that time, the part was out of stock in Germany. [redacted] was explained at the time of their vehicle being at our facility, that these are conditions that are out of our control.

[redacted]'s Insurance Company paid Silver Star Motors for both repairs in full, less the deductible. Her insurance company was kind enough to include the second incident in with the original claim of the first incident, which is why the customer was only responsible for one deductible. There is no possible way that this vehicle was released to the customer the first time, in this condition. The vehicle was inspected by the technician, our quality assurance person and the insurance company. The only explanation for the second bent rim, is that the vehicle hit another pot hole after leaving our facility (given the horrible road conditions in and around NYC, this is not a difficult thing to do) and this damaged the right wheel and shock. The condition of the right front wheel indicated that there had to have been another impact.

As for [redacted]s comment about picking up the wheels and bringing them to our facility. The wheels that were purchased by the customer originally, were aftermarket rims (not original MB factory equipment) and we did not have the ability to order them for her through the MB factory. She offered to bring the wheels to us, to expedite the process... we did not ask her to do so.. but having offered, our Service Advisor agreed to her offer and she brought the wheels to our facility. In retrospect, whether she offered or not, perhaps in the future we will not allow customers to do so. I did thank the customer however for bringing them in.

Regarding the complaint from the customer about the noise... we are assuming this is the noise she heard right before she brought the car back for a second time, this was corrected with the new right front rim and strut. We have not heard from this customer since, and we are assuming at this time that the car has been repaired. We are happy to assist this customer should any other incidents arise.

All of the repairs were paid for by the customers insurance company as were the rental charges.

If you need anything further, please do not hesitate to contact us.

Review: On March **, 2014 I purchased a 2011 Mercedes Benz C300 with approximately 27,000 certified from Silver Star Motor (Mercedes Benz). On my way home from taking delivery I kept hearing a thumping noise coming from the front end of the vehicle and felt vibration when applying the brake pedal to slow down. The next day I contacted the sales person ([redacted]) and informed her of the problem. After waiting for her call back and a number of calls and getting no response. I contacted the second sales person ([redacted]) and was advised the [redacted] was let go and no longer works at Silver Star. I then expressed my concerns to [redacted] who stated to bring the car in for service that they will address any issues that I may be experiencing. I called the service department to schedule an appointment and was told that I needed to speak with a service advisor. After waiting on hold for over 20 minutes I was told by a female that someone will call me back. after waiting a few days for a call back I called [redacted] and expressed my dissatisfaction. [redacted] then stated that he will have the [redacted] call me back with an appointment. The [redacted] never called me back. The next morning, at approximately 1000 am I received a called from [redacted] that the service appointment was schedule for 1100 am. I advised [redacted] that no one called me to confirm if the appointment was made, that I live in another state and needed more time then a hour's notice. I then asked [redacted] if I could take the vehicle to any Mercedes Benz dealer since it was still under warranty and certified. He stated yes, that he did not see a problem with that. I then scheduled a service appointment with Prestige Motors (Mercedes Benz) in [redacted]. Prestige Motors preformed a road test to pin point my vehicle's problem and concluded that the vehicle was in need of brakes, rotors, front tires, tires balancing, all 4 wheel alignment and a front right rim due to it being bent. Prestige Motors priced the repairs at 1,075.00 I then advised the service advisor that vehicle was a certified vehicle and was still under warranty. The service advisor informed me that I would have to address the issue with Silver Star since they certified the vehicle that he could not preform the work unless someone would be paying. I then called [redacted] a numerous of times within a weeks time to advise him of the problem. After a few days [redacted] called me and stated that he will speak to the [redacted] in regards to my issue with the car. A few days later [redacted] called me and stated that his [redacted]. informed him that I would have to bring the vehicle to them for service. I then advise [redacted] to schedule an appointment because of the prior issue with their service department scheduling. [redacted] then called me back and advised me that he couldn't schedule and appointment until two weeks because there was no available spots. I then told him I couldn't wait that long because the vehicle's problem was getting worse. Finally after a couple of days of going back and forth and requesting a loaner I was scheduled for service on April **, 2014 1100 am. I then took the car in as schedule and waited more than two hours while the disorganized facility found me a loaner. Silver Start then kept my car for approximately two weeks. After keeping in touch with [redacted]. in regards to my car and to be updated on the status. He contacted me on May the **, 20014 in the evening inform me that he was informed by his [redacted]s. That they have decided that they will not be repairing my vehicle. Since the problem is not warranty related. The issue with my vehicle has not been resolve and this dealership has refused to stand by their product and accept responsibility for a vehicle that was obviously not inspected prior to being certified regardless of them saying it was. They also claimed on their delivery paper that they preformed a 25.00 complimentary wash and interior cleaning. My car was not cleaned! It was delivered full of dust!!!!Desired Settlement: I want vehicle to go through a complete diagnostic, inspection and repaired by another certified Mercedes Benz Dealer of my choosing at the expense of Silver Star Motors. (I do not trust this dealer and do not wish to do future business with them) and silver star pay them directly.

Business

Response:

We are very sad to hear of all the problems with this customers vehicle. We would like for the customer to bring us the vehicle and allow us to make it right. [redacted], our [redacted]r will be reaching out to the customer via telephone to arrange for them to bring us this vehicle (or for us to pick up the vehicle from them if that is more convenient)

We sincerely apologize for this oversight and ask that they allow us the opportunity to correct what is wrong.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will agree to the terms as long as this dealership who has proven to be untrustworthy in the past makes arrangements to repair the vehicle. Please note As of today's date I have not received a call from any representative of this dealership. I am willing to make arrangements for the vehicle to be picked up for repairs and for a loaner since I only have one vehicle, but will not considered the matter resolved until the dealer repairs the vehicle.

Sincerely,

Review: I purchased a used car from Silver Star Motors in Decemeber of 2012. When I purchased the vehicle I was offered an extended warranty which I also purchased. I misplaced the extended warranty contract and wanted to get another copy. I have called, emailed, and also live chatted with people from there but to no avail. The one time they did respond back, out of eight or nine attempts, they told me that the company, [redacted], that covered my car would have the policy. I called [redacted] and after talking to them they said they have no record of my car in their system. I then contacted Silver Star Motors again but have yet to get a response. I paid over $3,000 for the warranty and the fact they won't help me is nonsense to put it lightly.Desired Settlement: I would like for them to send me another copy of my extended warranty since they should have a copy of it in their records. It has only been a little over a year and for them not to have it in their system is unbelievable. It is a simple request but they seem to be unwilling to help me with this

Business

Response:

To whom it may concern:

Attached please find a copy of [redacted]'s Pre-Owned Vehicle Service Contract.

I am very sorry to hear that he has called our facility and has not recieved a return telephone call. Unfortunately the Salesperson that he worked with at the time the vehicle was purchased, is no longer in our employ.

The finance manager has read your complaint above, and has asked me to forward this document to you. Unfortunately, he was not aware of your calls, or this would have been taken care of with your very first request.

Please let us know if we can assist you with anything else.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Recently brought my vehicle in to get repaired. I was going through [redacted] Insurance and the claims process. [redacted] from Silver Star Motors called and left a voicemail stating that [redacted] gave them the go and that the claims check would be mailed to me. However, [redacted] to this date has not even finished investigating the claim. I shelled out almost $900.00 that could have either been handled differently because of a false statement.Desired Settlement: I hope this is not the type of business they offer, and treat car insurance claims. Hopefully, they have a better policy about how to handle claims, if not then to implement one!

Business

Response:

The adjuster that came to look at this vehicle ([redacted]) was an independent appraiser for [redacted] Insurance Company. After a complete repair estimate was written, the adjuster asked [redacted] (Our service advisor) to sign a direction of pay. A direction of pay would indicate to us, that they want to know where they should send the payment for this repair. [redacted] informed him that we do not accept direction of pay at Silver Star Motors. We require the insurance check to be sent directly to the customer, and for our repairs to be paid in full by the customer when they are completed. We were led to believe, by asking us for a direction of pay, that this claim would be paid by a check to the customer. The customer, [redacted], was informed that we needed her authorization before repairing this vehicle. She verbally authorized the repair of this vehicle to [redacted].At no time, was this customer ever mislead, by any false statements made by anyone here at Silver Star Motors. The insurance company wanting to further investigate this claim, is most likely because this is a third party claim, and they have the right to do so. [redacted], spoke with [redacted] on May [redacted]. She indicated that the insurance company is not denying payment, they are just further investigating this claim. [redacted] also contacted the third party insurance company this morning and left a message for them to call us on this claim. As soon as we have further information we will be happy to share it with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I spoke to [redacted] after speaking with [redacted], they have no knowledge of ever saying that they were going to pay. I am waiting to see where the entire mix up is happening.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I called the claim representative from [redacted] twice, to follow up on this claim for the client, to date they have not returned our call. The adjuster that came to look at this claim originally, was an independent adjuster representing [redacted] Insurance. He is not an employee of [redacted] Insurance. That adjuster, asked us (Silver Star Motors) to sign a direction of pay at the time that he had given us the Estimate. We advised him, that we do not accept “direction of pay”… he then stated that the check would then be mailed to the customer, and that the customer would in turn pay Silver Star Motors. The adjuster led us to believe that this claim was going to be paid. [redacted] called the customer after the adjuster left our facility, and explained everything that had transpired with the adjuster. [redacted] gave [redacted], Service Advisor, verbal authorization to repair her vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The right outside mirror glass and cover on my car was broken and needed to be replaced. I found the quotes listed on silver star motor's website ([redacted]) quite attractive with 20% discount for parts & labor. I contacted the sales representative through online chat who confirmed the price will be the same online or in-store and gave me the contact info of service advisor. After bringing in the car, I was told they can't honor the online price (20% discount) and I should talk to [redacted] about it. When I spoke to the [redacted], he told me the online quote is from a separate repair shop but not them so that they couldn't honor it.Desired Settlement: If the online parts ordering page on Silver star motor's website is owned by a different business, Silver star motor should make it clear that the pricing info contained is different than what they can actually offer and sales representatives should not give false information.

Business

Response:

To whom it may concern,

We apologize for the confusion. This customer should have received the discount and will be promptly refunded $91.24. We apologize for the oversight and any inconvenince this has caused. The [redacted] on duty at the time was unaware of our policies and procedures with regards to this discount.

As per our Service & Parts [redacted], we have submitted a reimbursement request to our accounting dept. and a payment should be going out to the customer by the end of the week. Please confirm the mailing address for this check.

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Feb. **, 2014, I visited Silver Star Motor to purchase a car. I finalized one car. I paid $500 deposit. At the time of payment due to some misunderstanding Silver star asked me to pay $3000 more. So I cancelled the deal. Now after several verbal reminders and emails, Silver Start Motors are not returing my $500 deposit.Desired Settlement: Return my $500.

Business

Response:

I have attached a copy of the refund check for this customer. I apologize that this has not been refunded sooner. Please verify that the address listed on the check is the correct address, and I will be happy to send it out to you via Fedex.

I apologize for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 9978352, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted],

Yes my address is correct. [redacted] is my current address.

Thank you very much.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

your check will be sent out to you via fedex on Monday. You should have it on Tuesday morning.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

From: [redacted]

Sent: Monday, April **, 2014 8:21 AM

To: Complaints

Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted]

Issue is resolved.

Finally, after long wait I received my money back.