Silver Stone Place Apt Fcsml

Initial Business Response / [redacted] (1000, 5, 2016/11/04) */ This as been to long in the process of getting this vehicle repairedHowever the customer had an appointment to have the repairs done on sept and did not showOnce before the customer informed us they had traded the vehicle and the part was returnedWe reorder after talking to the customer and the parts are waiting, they just need to keep appointmentThe part is cover under their warranty they may have it fixed anywhere they decideIf they will call we a glad to set another appointment Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We never called and stated that we did not want the truck fixedWe was told when we called that the office lady stated that we called and said that we were not happy with the purchase so we sold the truckWhy would we continue to constantly call them and why would we sell a truck that we paid that much money for and we are still paying onAn appointment was never set for Sept28th.....another ploy by [redacted] to keep from fixing this truckWe were never called, not once on the parts...we had to call them continuously and given the run around on who's error it was that the parts were not ordered from the sales man to the parts manager to the office ladySince when does an office lady send a part back without contacting the consumer?? Since when does an office lady run the parts department?? See this all doesn't make any senseWhy would we file a complaint if [redacted] was working with us on this issue [redacted] ***'s employees have never ever contacted us to have this issue resolved, it was us always calling them to see what was going on and why we haven't received a call that the parts was in so we could have the truck fixedWhy would we NOT want this fixed, this can run into major repairs if not fixedYes, we have a repair plan that we purchased at the time of the sale, but it includes that we have to pay $deductibleWhy would we pay that when [redacted] was to fix this issue free of charge since they was aware of this issue prior to our purchaseSalesman stated that they have the parts order since they knew it needed to be repaired, but if we purchase the truck they would install the parts at no cost to usIt was something that they had to fix prior to our purchaseThey also do not have a certified mechanic at [redacted] ***We are standing by our decision to have it fixed by a [redacted] dealership of our choice and since [redacted] knew that the parts was to go on this truck and hasn't taken any attempt on their end to fix this, then they should pay for the work and parts to be installedThis is not right and as he said this has been a long process because [redacted] ***'s business never once took the time to contact us or order the partsOur first phone calls, they forgot to order it, but we was told the parts was ordered the day we purchased itThe 3rd call got us an appointment to bring the truck in and we didHad the oil changed and all fluids checked on the truck and was informed by the parts manager [redacted] that he didn't install the part, he just reset the menu [redacted] said he drove it around for quite a while and the light didn't come in...but if it does in the future then he'd order the partWent to the truck, turned it on and the light was on, shut the truck off went inside and informed [redacted] that the light was still onWe didn't even leave the spot the truck was parked at, so then another wait for them to order the partWe was told the part was there and it wasn't or why would [redacted] just reset it and then state he'll have to order the partsTold it would only take a couple of days to get it and they'd call when it comes inWaited weeks no response so we called backThe salesman that sold us the truck said he'd find out what was going on and call us backHe called us back and said that the office lady stated we called in and stated we sold the truck so we didn't need the partI told the salesman that I don't believe that story not one bitAsked him why would we do that with us constantly calling and wanted the truck fixed? He didn't have an answer, I followed up with why would an office lady make that decision when we was never called and we never called in to make a statement like thatWe want our truck fixed, so here we go again, they would order the parts and give us a call for an appointment to install the partsWe never have received that phone call nor was an appointment made by usIf they made an appointment we wasn't called and informed of the appointment dateWe are tried of the long process and the continued run aroundWe want our truck fixed by somebody that will work with us and get the parts in and get them installed Final Consumer Response / [redacted] (4200, 11, 2016/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] can say he spoke to us twice is questionableI called and asked to speak with [redacted] our conversation amounted to let me get you over to [redacted] my parts manager and if he doesn't take care of youThen you can ask to speak to me again [redacted] was the one that didn't order the part when we did take it inThe second call to [redacted] amounted to I'll have somebody call you back and that was the salesman that sold us the truck [redacted] did the same by passing [redacted] buck on to his employeesWhen somebody calls and wants to speak to the owner of a company then that owner should handle the issue himself, it which he did not do [redacted] can say "if they only want to gripe then he can't help us"It's been months with no communication from themIt's always been us contacting them because they are not contacting us at allWe are uncomfortable having his dealership providing the appropriate repairsThis should of been fixed when we took the truck in for the repairs the first time and that was in July 2016!! [redacted] would love for us to forget this and pay the expense ourselvesSweep it under the rug and move on to the next saleWhat ever happened to stand by your business and doing the right thing in a timely manner?? We are sticking with our request to have a qualified [redacted] mechanic repair the truck and [redacted] pay the expenseWe sure don't want to deal with several more months of run around by his dealershipI can't wait until we hear back from the Attorney General on this matter as well Final Business Response / [redacted] (4000, 9, 2016/11/08) */ Basicly their statement is not true I spoke to these people twice myselfIf they want the truck fixed they must set another appointment and keep itWe can go back and forth forever but if the want the truck fixed they must bring it to usIf all they want to do is gripe I can't help themWe are trying to do the right thingIf they kept the previous app't this would already be done, and the matter settled

Initial Business Response /* (1000, 15, 2016/09/16) */
First, we did not wrong this person it was sent to his address on may 19, he was notified on may 21,and june 5, and sent back to us on june that is days he had to respond to his mail, but choose not toHe was then notified by phone
at least times and still no responseHe then call us and after being rude to or of my employees, he is sent to me I refused to send a letter to him stating that he had not been notifiedThis is untrue and a lie which I refused to doHe then threatened to defame us on facebook( which he did) and any other mean he couldThis complaint has very little truth in it and is hard to respond to if he wishes to lie to the state go ahead, but I will not be apart this actionAlso the state inspection, all cars are checked for inspection when they are brought or traded for so at time of delivery we only need to apply the stickerThis could all been avoided if the customer would have responded to his mail or his phone calls
Initial Consumer Rebuttal /* (3000, 18, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, Mr*** *** stated to me "I will just say you are lying!" if I attempted to do anything about this matterI explained several times to them that I need the title sent back to me after their first attemptThe office manager called me one time to tell me "You will have to swing by and pick it up!"That was not possible for me or any of my family membersI did not get to it the first time which was admitted to them and in my first claimThey failed to communicate in their office causing me to have to keep calling for weeks to try to get them to send it back outI was lied to several times saying "it will go out today!"I had never received phone calls from themI called them and was rude after the employees started arguing with me when I was explaining all the times I called asking them to send it to me againThey explained that I should have picked it up and they mailed it the first time and that was all they had to doI was hung up on because their office manager could not even give me answers to questions I was askingI called back immediately and asked for a manager, then was sent to *** ***, who was informed by then of the situation and didn't care to listen to what I had to say and interrupted me with the statement "We're are not going to give you a letterWe mailed it to you and you didn't answer your mail, and that's not our problem."I did review them or "defame" them on facebook and several other places because that is my right as a consumerTheir is very little truth in Mr*** statement, and also I like to add that they lied about this whole compliant stating that I wasn't even a customer of theirsI worked things out with the state on my end, and they were understanding of the situationThe fact is, I was doing what I was told to do by the state revenue departmentI called them back and told them that *** dealership wasn't going to give me a letter and discussed other options with themThe whole situation could've been avoided by this dealership several different times and they choose to not help the customer (me)Also, in regards to the statement about inspections, the rules are clearly written on the highway patrol's websiteSeeing as I was told that *** ***'s brother was driving the vehicle for personal use (by the pre-owned manager *** prior to them selling it to me, there should've been another inspection done at the time of sale which did not happen, and nor did it happen when the claimed it would be doneThe MO highway patrol says an inspection is to be done on a flat paved surfaceThe service technicians they sent didn't even move the vehicle from the graveled hill it was parked onthe dates that are give and the amount of phones I supposedly received are not factual, but just another attempt at justifying the fact that they were unorganized, proforming illegal inspections, and provided terrible customer serviceLet's not forgot the fact they the started this process off lying to the Revdex.com by stating that I wasn't one of their customersAre they that unorganized that they didn't even know I wasn't a customerHow do the have so called fact on this situation when they claimed I wasn't a customer of theirs?
Final Business Response /* (4000, 24, 2016/09/28) */
Once again we will not lie to the state about his refusal to pick up his mail or answer our phone callWe have been in business years and have not had one problem with this until this customer, other people pick up their mail and answer their phoneHe stated he spoke office manager several timesShe says she never spoke to him, until he called madHe verbal cussed out two of the ladies that worked in the office(maybe he needs charm school) if you want respect you have to show some to othersBottom line I will not sign any form that contains misinfo to the stateThis gentleman state to you is full of lies form state to finish
Final Consumer Response /* (4200, 27, 2016/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again there was just deflection tactics by blaming the customer instead even just an apologySomething along the lines of sorry we could not work this outThis guy is ridiculous! Getting personal by saying I need "charm school"I'm the customer, it! I don't work in a customer service job, so I don't have to deal with people who are mad! I already did that job, and I can tell you from years of experience Mr*** and his staff need to evaluate themselves by hiring an outside consultantHe obviously can't train their staff on how to handle a heated situationIf Mr*** actually read the response, then he would know I didn't ask them to lie to the stateIs he really that dense? I have worked things out with the state, but I do want people to know what kind of people run and work for this companyAs a consumer, I feel the situation could have been handled betterI am taking an action I feel is best for meThe problem isn't the letter or the stateIt is with the way this company acted, which is extremely unprofessional, and they still continue tooIt is just crazy how he keeps saying I'm lying but failing to disprove or address any of the statements I've madeHe is the lair in the situation, and proved from the beginning by tryin to deflect this situation by saying I wasn't a customerI've read several reviews besides my own, and I am not the only one who has received bad service from this companyMr***'s go to response is calling all of these people lairs, and doing so without disproving their statementsI can give numbers and datesI had written about the situation twice nowHe has just continued to deflect all fault on me when I was acting on what had been relayed to me from an official state agencyWhen Mr*** decided to rudely deny to do what was asked of me to do by the state, I contacted that state agency and sought another optionI have found a resolution to my original problem, but now the problem is with this company's method of customer service and being organizedThey do not deserve the rating they have with the Revdex.comThat can be seen just from the back and forth on this discussionHe will continue to play dumb, and deny the fact that his company was wrong in this situation and they could have handled it, but instead decided to escalate the situationI admitted to missing letter the first mailing, but had called several times to ask them to mail it back out to me which they failed to do over and overI finally had to get nasty to get them to mail it back outPlain and simple they acted unorganized and unprofessional, and deserve a mark against their rating

Initial Business Response /* (1000, 5, 2015/07/17) */
First *** brought a car with 120,miles and was told it had no warranty at all when she took deliveryShe did purchase a extended warranty from cac the finance company, that warranty cover only mechanical item which were listed the sun
roof was not coveredShe brought the car in, in was she they could not get it to leak and if there was a leak, she would have to pay for the repairs, which she refused to doThis car no warranty from Gary Wood Chry Dodge Jeep, at the time of purchase
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was offered by your company to fix it for free since it was like that upon purchaseIt was set up deal is how I feelRude serviceSo your service people played stupid cause they new it be hours of workThe floor board was wet a little after the water test and the service guy tried to tell me he didn't feel nothingI deserve credit somewhere
Final Business Response /* (4000, 9, 2015/07/21) */
*** purchased a vehicle financed thur credit accpcorp.( because of poor credit) the finance rate,vehicle price, are set by them we made these car by state safety inspection only*** signed paper work informing her of thisWhen we trade for the vehicle we replace thermostat, coolant pump, and wiper blade She was in our shop 6/mo state insp and 7/bumpy turnsWe never agreed to fix this water leak, and three year later we are not going to fix this water leak
Final Consumer Response /* (4200, 11, 2015/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wow just wowThis is how you treat peopleThis should be a strike against your businessI did not have poor credit I had issues from fraud thank you very muchBesides this has nothing to do with my credit it has to do with your company not doing what was agree upon and besides I haven't had the vehicle three yearsIt is a major issue and your car place could not figure it out they should have directed me to someone that couldI really felt that since I had to bring it back in to get the tracking device installed since I was making payments that's when the problem first startedYou can think what ever but you was not there it was your employeesSo to me it looks like my credit is the reason your unwilling to fix the problem from the beginning which actually should not have mattered whether I had good credit or not but all customers are to be treated equalNow I am still waiting on your company to fix the air bag part from the recall and that's been a few months backI'm asking that something be worked out as I have been totally honest and further more them dates above should have had years on them because it was not this year it was the year I bought the DurangoI took the Durango in to your shop several times for this problem even when the floor board was soaking wetMaybe your worker should have asked you what to do if he had not a clueI am asking for the repairs to be made at a discounted price or reimbursement of the damages I'm sure has happened over the years from the car lot service center neglectThis is neglect of repairsThe guy that sold this to me stated that if I brought it right back in it would be fixed well the floor board would be wet and the service center guy would be in denial of it being wet even when I pointed it out because you all did not want to take the time to fix the issue

Initial Business Response /* (1000, 5, 2016/11/04) */
This as been to long in the process of getting this vehicle repaired. However the customer had an appointment to have the repairs done on sept 28 and did not show. Once before the customer informed us they had traded the vehicle and the part...

was returned. We reorder after talking to the customer and the parts are waiting, they just need to keep appointment. The part is cover under their warranty they may have it fixed anywhere they decide. If they will call we a glad to set another appointment.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never called and stated that we did not want the truck fixed. We was told when we called that the office lady stated that we called and said that we were not happy with the purchase so we sold the truck. Why would we continue to constantly call them and why would we sell a truck that we paid that much money for and we are still paying on. An appointment was never set for Sept. 28th.....another ploy by [redacted] to keep from fixing this truck. We were never called, not once on the parts...we had to call them continuously and given the run around on who's error it was that the parts were not ordered from the sales man to the parts manager to the office lady. Since when does an office lady send a part back without contacting the consumer?? Since when does an office lady run the parts department?? See this all doesn't make any sense. Why would we file a complaint if [redacted] was working with us on this issue. [redacted]'s employees have never ever contacted us to have this issue resolved, it was us always calling them to see what was going on and why we haven't received a call that the parts was in so we could have the truck fixed. Why would we NOT want this fixed, this can run into major repairs if not fixed. Yes, we have a repair plan that we purchased at the time of the sale, but it includes that we have to pay $100.00 deductible. Why would we pay that when [redacted] was to fix this issue free of charge since they was aware of this issue prior to our purchase. Salesman stated that they have the parts order since they knew it needed to be repaired, but if we purchase the truck they would install the parts at no cost to us. It was something that they had to fix prior to our purchase. They also do not have a certified mechanic at [redacted]. We are standing by our decision to have it fixed by a [redacted] dealership of our choice and since [redacted] knew that the parts was to go on this truck and hasn't taken any attempt on their end to fix this, then they should pay for the work and parts to be installed. This is not right and as he said this has been a long process because [redacted]'s business never once took the time to contact us or order the parts. Our first 2 phone calls, they forgot to order it, but we was told the parts was ordered the day we purchased it. The 3rd call got us an appointment to bring the truck in and we did. Had the oil changed and all fluids checked on the truck and was informed by the parts manager [redacted] that he didn't install the part, he just reset the menu. [redacted] said he drove it around for quite a while and the light didn't come in...but if it does in the future then he'd order the part. Went to the truck, turned it on and the light was on, shut the truck off went inside and informed [redacted] that the light was still on. We didn't even leave the spot the truck was parked at, so then another wait for them to order the part. We was told the part was there and it wasn't or why would [redacted] just reset it and then state he'll have to order the parts. Told it would only take a couple of days to get it and they'd call when it comes in. Waited 2 weeks no response so we called back. The salesman that sold us the truck said he'd find out what was going on and call us back. He called us back and said that the office lady stated we called in and stated we sold the truck so we didn't need the part. I told the salesman that I don't believe that story not one bit. Asked him why would we do that with us constantly calling and wanted the truck fixed? He didn't have an answer, I followed up with why would an office lady make that decision when we was never called and we never called in to make a statement like that. We want our truck fixed, so here we go again, they would order the parts and give us a call for an appointment to install the parts. We never have received that phone call nor was an appointment made by us. If they made an appointment we wasn't called and informed of the appointment date. We are tried of the long process and the continued run around. We want our truck fixed by somebody that will work with us and get the parts in and get them installed.
Final Consumer Response /* (4200, 11, 2016/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] can say he spoke to us twice is questionable. I called and asked to speak with [redacted] our conversation amounted to let me get you over to [redacted] my parts manager and if he doesn't take care of you. Then you can ask to speak to me again. [redacted] was the one that didn't order the part when we did take it in. The second call to [redacted] amounted to I'll have somebody call you back and that was the salesman that sold us the truck. [redacted] did the same by passing [redacted] buck on to his employees. When somebody calls and wants to speak to the owner of a company then that owner should handle the issue himself, it which he did not do. [redacted] can say "if they only want to gripe then he can't help us". It's been 4 months with no communication from them. It's always been us contacting them because they are not contacting us at all. We are uncomfortable having his dealership providing the appropriate repairs. This should of been fixed when we took the truck in for the repairs the first time and that was in July 2016!! [redacted] would love for us to forget this and pay the expense ourselves. Sweep it under the rug and move on to the next sale. What ever happened to stand by your business and doing the right thing in a timely manner?? We are sticking with our request to have a qualified [redacted] mechanic repair the truck and [redacted] pay the expense. We sure don't want to deal with several more months of run around by his dealership. I can't wait until we hear back from the Attorney General on this matter as well.
Final Business Response /* (4000, 9, 2016/11/08) */
Basicly their statement is not true I spoke to these people twice myself. If they want the truck fixed they must set another appointment and keep it. We can go back and forth forever but if the want the truck fixed they must bring it to us. If all they want to do is gripe I can't help them. We are trying to do the right thing. If they kept the previous app't this would already be done, and the matter settled