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Silver Time Auctions

437 Main St, Lorraine, Kansas, United States, 67459

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Silver Time Auctions Reviews (%countItem)

Counterfeit Coin

On *** I paid $*** to purchase an 1893-S Morgan Dollar from Silver Time Auctions, through *** (which represented Silver Time for this sale). I received the coin from Silver Time on ***. (Copy of invoice available upon request.)

Because this was a lot of money, and this is a key date for a Morgan Silver Dollar collection, I immediately inspected the coin. There appeared to be some discrepancies that suggested the coin might not be genuine (e.g., markings & alignment of features on the coin). I called Silver Time, but did not receive an answer or a return call.

When I had not received a return call, the next day (***) I contacted *** as Silver Time's representative for this transaction. I explained my concerns. I also stated that I really hoped that the coin was genuine, because it would be a very key addition to my collection at a favorable price. I was instructed to obtain an independent evaluation and analysis from an established coin dealer in my area. I asked whether I needed an appraisal from NCG or PCGS (two of the recognized national coin grading services), and I was told that was not necessary, that I could use any independent coin seller or authority in my area who dealt in Morgan dollars. *** followed up our telephone conversation with an email confirming those instructions.

I proceeded to submit the coin to *** in ***, *** for an independent evaluation (at a cost of $).

I received *** evaluation on ***. *** stated that the coin is counterfeit. (Copies of *** Letter and supporting documentation are available upon request.)

I immediately telephoned *** (Silver Time's representative in this transaction) and provided this information. I also agreed to let Silver Time obtain its own independent evaluation, and reiterated that I would be happy to learn that the coin was actually genuine if that was in fact the case. I also told *** that, if the coin was documented to be genuine, I would reimburse Silver Time for its costs in obtaining that documentation. I followed up with an email provided *** written and photographic documentation that the coin is counterfeit.

Despite this information, Silver Time refused to contact me or to refund my purchase price.

On or about *** contacted me and told me that Silver Time was unwilling to refund my purchase price despite having the unrefuted information that it had sold me a counterfeit coin. *** further stated that it was unable to resolve the dispute and that it was powerless to do anything further. I again called Silver Time directly, but again did not receive an answer or a return call.

In summary, Silver Time purported to sell me an 1893-S Morgan Silver Dollar, and instead provided a counterfeit coin as determined by an independent coin expert. I've requested a refund, without success

Under the circumstances I believe this is a fraudulent transaction, and that Silver Time has defrauded me.
Product_Or_Service: Morgan Silver Dollar

Desired Outcome

Refund I want to have this transaction voided and the total payment price of $*** refunded to me.

Silver Time Auctions Response • Feb 26, 2020

The basis of this complaint is unfounded for two reasons. First, I have no record by email or phone of any contact from the complaintant. I am very busy so if there were any phone calls I missed due to being busy or not being aware then I apologize but I have no recall of any and definitely no emails that would be more official and preferred. Second, this complaintant failed to follow common business practices by returning the goods in question for a refund. The world does not issue refunds without return of merchandise and I don't either. Any customers of mine that have returned their goods for a refund got a refund. Keeping the goods expecting a refund is not acceptable.

Customer Response • Feb 27, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
As to having failed to respond to my telephone calls and messages, Silver Time's response is that it is too busy to respond to many calls and messages. Obviously this is not a denial, and it is not a responsible way to do business.

As to returning the item, I have offered to return the coin several times, including within the complaint I filed with the Revdex.com. I remain ready and willing to return the coin for a refund upon Silver Time's agreement; I do not expect the refund until after the coin reaches Silver Time, but I do think it's reasonable to get Silver Time's agreement before I return the coin---this is all I've ever asked for.

When I first contacted Silver Time's sales representative *** regarding this transaction, *** instructed me TO RETAIN THE COIN PENDING SILVER TIME'S RESPONSE to my inquiry.
I offered to return the coin immediately for a refund, but *** specifically instructed me not to do so, and to instead get an independent evaluation determining whether the coin was genuine or counterfeit.
After I received *** evaluation determining that the coin was counterfeit, I again requested to return the coin for a refund. *** again instructed me, on Silver Time's behalf, to retain the coin until Silver Time responded to *** evaluation.
*** later contacted me and told me that Silver Time would not accept a return or otherwise respond to my request to return the coin for a refund. *** also said that there was nothing further it could do regarding this matter.
After again calling Silver Time and getting no response, I contacted Revdex.com and filed my complaint.

To reiterate, I have always been ready and willing to return the coin for a refund, and I remain ready and willing to do do now.
However, Silver Time, through it's sales representative ***, has refused to accept the return of the coin for a refund. If it is willing to do so now, it should say so clearly and directly, and agree to refund the $*** I paid upon receipt of the coin.

If you have any questions or need any additional information please contact me at your earliest convenience.

Steve

Silver Time Auctions Response • Feb 28, 2020

I am very sorry that *** told you that I had a no return policy. That is not true and never has been. Any complaint on a coin that is questionable has ALWAYS had the highest priority and full return once found to be defective. In most cases I will issue a full refund without question. In your case as I said before please just send the coin back and I WILL issue a full refund. No questions asked. I fail to understand how and why a complaint ends up at the Revdex.com when I believe is good customer service. Not asking for it now. Just return the coin. All I ask. I have written *** with my disappointment regarding their misinterpretation of my policy and am seriously considering leaving them for another venue. I am currently waiting for *** reply but I am very upset and will reevaluate whether I stay with them or not. My apologies to you for the misunderstood reasons they gave you. Please email me direct in the future and I assure you the customer service you should have received in the first place.

Customer Response • Feb 28, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
As I understand it, Silver Time agrees to refund my $*** purchase price if I return the coin.
With that understanding, I agree.
I can mail the coin to Silver Time within 2 business days. Please provide me the mailing address you would like me to use, and please provide email address and I will confirm mailing and tracking information.

Steve

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Address: 437 Main St, Lorraine, Kansas, United States, 67459

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