Silver Treasures Photography

the customer's wedding was in and the requirements of the contract have long been completedthe client received her prints and digital files of ALL images of the wedding.I received a call in August from the customer stating that she wanted a print of all of her images. Please note that
this is highly unusual as this is a huge volume of prints(in this clients case, it ended up being 500+ images) I repeatedly advised the client that this would be very costly, and as she is in possession of all the digital files, she would be able to get them printed at much lower cost at a local big box retailerThe client insisted on getting all images printed and I agreed.Given the appreciation for my business in the past, I provided those prints at my cost, and therefore, did not make any profit on this orderAs a matter of fact, my cost for the prints equaled to $and did not even include shipping from the lab to my office and shipping to the clients address. I did this in good faith, and to encourage the use of our services in the futureI also quoted the client a reduced price on a photo session package at this time and would include this in the form of a gift certificate with the prints.I also originally advised the client that this may take a while to process as I needed to sort through the archives to find the original negatives and upload the enormous order to the printing lab. At this time I was communicating with the client via my Cell phone and advised her to contact me via email and or text as I respond much faster to these communication channels as I have a year old son, work full time, and attend school in the eveningsThe client assured me that she understood and we exchanged a few text's and emails which affirmed my understanding that the client had my contact information.when the photos arrived at my office, I did a visual inspection on the prints and included a gift certificate and prepared the box to be shipped out in our next *** shipment.after the items were shipped, I received a call from the client on our land line and my husband informed me that the client had left a message on the machine. at this time I assumed, that it was an older message and that the client would receive her items any dayvia *** ground. at no point did the client try to contact me via my cell phone via text or emailwhen I saw that the items were delivered and I did not hear from the client, I gathered that she had received the goodswhen we received another call from the client stating she did not receive the items, we did check and saw again that everything was deliveredthe client stated that she wanted what she paid forand we tried to explain that we were very willing to offer a replacement gift certificate but would not be able to provide a new batch of printsI did speak to the carrier after she expressed her concern of not receiving the package. They stated that they know without question that the package was delivered to your residence as statedAn investigation was initialized and they refuse to accept or acknowledge any responsibility or consider a claim. Had I charged the fees it would have been feasible for me to do something in good faith to replace these prints. As it stands with a small business, we do not have the means to cover losses that we are not directly responsible for.repeatedly we received calls with threats to take this to the Revdex.com, and at this point we offered a refund for the gift-certificate as the client did not seem happy with our services and in my personal opinion any further work provided to the client would not have a good outcome. when we offered the refund we again received calls stating that we did not have to "take it out " on her family. Honestly we are a bit flabbergasted as it seemed obvious that the client was unhappy with our service and issued threats regarding the Revdex.com, yet in the same breath wanted to contract us for further services.I have a refund check ready to be sent to the client in the amount of $150.00, again as a gesture of good will, when I received the call from the Revdex.comthis morning(company checks are generated bi-weekly)the check will still be sent out to the client regardless of this complaint

the customer's wedding was in and the requirements of the contract have long been completedthe client received her prints and digital files of ALL images of the wedding.I received a call in August from the customer stating that she wanted a print of all of her images.? Please note that
this is highly unusual as this is a huge volume of prints(in this clients case, it ended up being 500+ images) I repeatedly advised the client that this would be very costly, and as she is in possession of all the digital files, she would be able to get them printed at much lower cost at a local big box retailerThe client insisted on getting all images printed and I agreed.Given the appreciation for my business in the past, I provided those prints at my cost, and therefore, did not make any profit on this orderAs a matter of fact, my cost for the prints equaled to $and did not even include shipping from the lab to my office and shipping to the clients address.? I did this in good faith, and to encourage the use of our services in the futureI also quoted the client a reduced price on a photo session package at this time and would include this in the form of a gift certificate with the prints.I also originally advised the client that this may take a while to process as I needed to sort through the archives to find the original negatives and upload the enormous order to the printing lab.? At this time I was communicating with the client via my Cell phone and advised her to contact me via email and or text as I respond much faster to these communication channels as I have a year old son, work full time, and attend school in the eveningsThe client assured me that she understood and we exchanged a few text's and emails which affirmed my understanding that the client had my contact information.when the photos arrived at my office, I did a visual inspection on the prints and included a gift certificate and prepared the box to be shipped out in our next *** shipment.after the items were shipped, I received a call from the client on our land line and my husband informed me that the client had left a message on the machine.? at this time I assumed, that it was an older message and that the client would receive her items any dayvia *** ground.? at no point did the client try to contact me via my cell phone via text or emailwhen I saw that the items were delivered and I did not hear from the client, I gathered that she had received the goodswhen we received another call from the client stating she did not receive the items, we did check and saw again that everything was deliveredthe client stated that she wanted what she paid forand we tried to explain that we were very willing to offer a replacement gift certificate but would not be able to provide a new batch of printsI did speak to the carrier after she expressed her concern of not receiving the package.? They stated that they know without question that the package was delivered to your residence as statedAn investigation was initialized and they refuse to accept or acknowledge any responsibility or consider a claim.? Had I charged the fees it would have been feasible for me to do something in good faith to replace these prints.? As it stands with a small business, we do not have the means to cover losses that we are not directly responsible for.repeatedly we received calls with threats to take this to the Revdex.com, and at this point we offered a refund for the gift-certificate as the client did not seem happy with our services and in my personal opinion any further work provided to the client would not have a good outcome.? when we offered the refund we again received calls stating that we did not have to "take it out " on her family.? Honestly we are a bit flabbergasted as it seemed obvious that the client was unhappy with our service and issued threats regarding the Revdex.com, yet in the same breath wanted to contract us for further services.I have a refund check ready to be sent to the client in the amount of $150.00, again as a gesture of good will, when I received the call from the Revdex.comthis morning(company checks are generated bi-weekly)the check will still be sent out to the client regardless of this complaint