Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business advertises the best quality jewelry for a lifetime of valueThey also do not specify anywhere that their warranty is only days They have falsely advertised the quality of their jewelry This piece did not fall apart because of misuse or wear and tear My wife had a similar bracelet with smaller diamonds that remained in perfect condition for years They told us that we would have to pay for the missing diamonds as well as the setters fee which tjey didn't tell you in their response If we have to wait until June or July for this mystery person to be in New York, why aee we required to mail it? As some previous complaints are related tom mailing it makes me even more hesitant to trust this business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What the vendor is referring to is a refund or exchange policy That is not the same thing as a warranty They claim quality jewelry for a lifetime of value but only stand behind their merchandise for days? Now they are insinuating that my wife damaged the piece yet in an email exchange stated that other customers had stones drop after days as if it is to be expected We only bought this online due to the claims they made on their website and the fact that this was the exact same bracelet my wife had for years without issue from another jeweler My wife was wearing the bracelet at a family function and someone pointed out that the safety catch was undone When she went to close the catch, it would not stay closed and when she took it off so that she wouldn't lose it, she noticed two of the stones were missing She did not bang or otherwise misuse this piece It was disturbing when I contacted the vendor that we would have to wait until June or July to have it repaired but were willing to do so to have it repaired After we were told we would have to not only wait but then ship it and pay for shipping, stones and the setter's fee that we felt that we had essentially been lied to and ripped off If this company will only stand behind their products for days, they should say day warranty only and not claim to have the highest quality jewelry as a $bracelet should not just essentially fall apart with occasional usea "lifetime" of value A $2,bracelet should In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We have sent you an email about the reason of the cancellation of this orderYour credit card billing and shipping address do not matchWe asked you to place the order again with the same billing and shipping addressWe have already canceled and refunded your paymentThe refund process may take 2-business daysPlease allow some time for this and place a new order as requested.Thank you
The laser drilling holes can be seen as a crack however they are holes filled with crystalsThis diamond was advertised as being a clarity enhanced diamond on our websiteIf the customer wishes to return they need to contact us for our return instructions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We have already informed that we stand behind our products and our warranty is for up to daysAny damage or missing parts can be fixed for a fee after these days periodIf the customer needs us to fix this item they can contact us as instructedWe are still here to help them to fix those missing diamonds if they agree to pay for their cost onlyThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is NOT a payment issue it is Bait and Switch advertisement SCAM issueYou have tried to scam me and only God know how many others with your advitisement and even after finding out that YOU DONT have this watch in stock you guys still keep on advertising it and not only that you have dropped the price as wellDo not try to blame someone else for your own scamsI will let [redacted] know this as well so they take you off of their site as wellYou guys are utter scammers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer placed this order from [redacted] , not Goldia.comPlease advise them to dispute the related partiedWe are not the company that charged their [redacted] accountWe are the drop ship company that work with [redacted] we are not responsible for [redacted] payment issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business advertises the best quality jewelry for a lifetime of valueThey also do not specify anywhere that their warranty is only days They have falsely advertised the quality of their jewelry This piece did not fall apart because of misuse or wear and tear My wife had a similar bracelet with smaller diamonds that remained in perfect condition for years They told us that we would have to pay for the missing diamonds as well as the setters fee which tjey didn't tell you in their response If we have to wait until June or July for this mystery person to be in New York, why aee we required to mail it? As some previous complaints are related tom mailing it makes me even more hesitant to trust this business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What the vendor is referring to is a refund or exchange policy That is not the same thing as a warranty They claim quality jewelry for a lifetime of value but only stand behind their merchandise for days? Now they are insinuating that my wife damaged the piece yet in an email exchange stated that other customers had stones drop after days as if it is to be expected We only bought this online due to the claims they made on their website and the fact that this was the exact same bracelet my wife had for years without issue from another jeweler My wife was wearing the bracelet at a family function and someone pointed out that the safety catch was undone When she went to close the catch, it would not stay closed and when she took it off so that she wouldn't lose it, she noticed two of the stones were missing She did not bang or otherwise misuse this piece It was disturbing when I contacted the vendor that we would have to wait until June or July to have it repaired but were willing to do so to have it repaired After we were told we would have to not only wait but then ship it and pay for shipping, stones and the setter's fee that we felt that we had essentially been lied to and ripped off If this company will only stand behind their products for days, they should say day warranty only and not claim to have the highest quality jewelry as a $bracelet should not just essentially fall apart with occasional usea "lifetime" of value A $2,bracelet should In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We have sent you an email about the reason of the cancellation of this orderYour credit card billing and shipping address do not matchWe asked you to place the order again with the same billing and shipping addressWe have already canceled and refunded your paymentThe refund process may take 2-business daysPlease allow some time for this and place a new order as requested.Thank you
The laser drilling holes can be seen as a crack however they are holes filled with crystalsThis diamond was advertised as being a clarity enhanced diamond on our websiteIf the customer wishes to return they need to contact us for our return instructions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We have already informed that we stand behind our products and our warranty is for up to daysAny damage or missing parts can be fixed for a fee after these days periodIf the customer needs us to fix this item they can contact us as instructedWe are still here to help them to fix those missing diamonds if they agree to pay for their cost onlyThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is NOT a payment issue it is Bait and Switch advertisement SCAM issueYou have tried to scam me and only God know how many others with your advitisement and even after finding out that YOU DONT have this watch in stock you guys still keep on advertising it and not only that you have dropped the price as wellDo not try to blame someone else for your own scamsI will let [redacted] know this as well so they take you off of their site as wellYou guys are utter scammers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer placed this order from [redacted] , not Goldia.comPlease advise them to dispute the related partiedWe are not the company that charged their [redacted] accountWe are the drop ship company that work with [redacted] we are not responsible for [redacted] payment issues