Silverdale Plumbing & Heating

In February 2015, the homeowner hired us to install owner supplied fixtures & trim in their master & guest bathroomsIncluded in the scope of work was to replace an owner supplied waste & overflow (W/0) trim plate in the guest bathroomThree months after the work was completed, a leak was reported showing through on the ceiling below from the guest bathroomWe came out several times over the next year trying to find the intermittent leakWe flushed toilets,ran water in sink & bath tub, filled tub past W/& drained, recaulked shower trim, replaced putty in tub drain, removed shower handle & head trim and put camera in the wall trying to find source of the leakAll these trips where past the day warranty and done at no charge on good faithSometimes there would be six plus weeks in between calls of the leak returning During one of the trips we found the putty around tub drain tub dried up that we were not asked to work on nor replace during our original scope of work February of We reapplied more putty at no chargeWe recommended replacing owner supplied shower arm with faulty threads, noted no shower door only a curtainDuring the second to last trip out we finally cut holes in the ceiling below exposing the plumbing to bathroom above and still did not discover the source of the leakWe recommended leaving it exposed to see ifthe leak returnedHomeowner called again saying the leak had returnedAfter home owner ran bath for minutes,filled it over the W/0, walked around in the tub we finally found by reaching hand way up behind the bathtub waste & overflow through the exposed ceiling,a nut on the waste and overflow that was damp to the touchWe explained to the homeowner that we were not responsible for the leak or repair of the waste and overflow, not a workmanship issueOur original scope of work was just to replace the trim plate on the waste and overflow which is cosmetic only and is not a functioning component of the waste and overflowWe recommended they replace the W/which would involve cutting more sheetrock to access the back of the tub & a special order brushed nickel finish W/quoting them $+tax, excluding sheet rock repair and painting As we have explained to the homeowner,In February of 2015, our original scope of work only included the replacing of the cosmetic plate for the waste and overflow and did not require us to work on or access the functioning components of the waste & overflow While we do not accept responsibility for the problem, we are willing to compromiseWe will install&, supply a new waste & overflow at no charge to customer with no warrantyWe will not accept any cost or pay for the repair or replacement of any sheetrock, painting or incur any additional costs Thank you