SilverIP Communications

Initial Business Response /* (1000, 5, 2015/09/16) */
Hello,
We will fully comply with this customer and the Revdex.com and look forward to resolving this complaint promptlyUnfortunately, with the limited information we were provided, we do not have a record of the name or address or any sort of
credit card processing records matching this informationI am the Director of Customer Support and I can be contacted at my direct line, 312-600-I request that the customer please give me a call at her convenience and I will see to it that her needs are met
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The billing is linked together with the Century Link phone billWe call Century Link but they said that they cannot control the third party which is Silver IP Communication
The phone number that has been billed to is 541-343-
Final Business Response /* (4000, 9, 2015/09/17) */
I'm sorry, but we do not have a record of the name or phone number provided, nor do we have any relationship with Century LinkIt is our belief at this time that the charge is in fact not coming from SilverIP CommunicationsWhen we charge a card on file, the customer is provided an email notification which includes a transaction IDIf we could please be provided this transaction ID, we could further investigate the chargeWe will continue to fully cooperate to get to the bottom of this, but at this time, we simply do not have any record of this charge coming from us