Silverline Automotive

Worst management response I've ever seenI dropped my clothes off early November, said I would be gone for a couple of weeks and that was no problemI came back in town and went to pick up my clothes the day after ThanksgivingThey are closedNo sign, nothing on their website, no email/text (and they use both), closed on the busiest shopping day of the year and I need my suits for workAs I left, another customer walked up also bewildered that they were closedI sent a message using their website form and left a negative [redacted] reviewHere's where it gets ridiculousThe response from the GM - "I'm sorry you're disappointed but holiday hours were posted on the doors and/or inside the store for at least a week But it's unfortunate but most people don't take the time to read the signs we post for their benefitMy best guess is that the manager took them down on Wednesday after we closed Anyway, that's the real story and I would have driven to [redacted] all the way from [redacted] to open the the store for you and get your suits, if you had not been in such a hurry to leave us a star review before I even had the chance to fix a problem that was not caused by usThat was very rude on your part Regards, and after you pick up your suits tomorrow (yes, we're open), please find yourself another dry cleanerWe love our customers but your rude behavior is completely unacceptableYou're not welcome at my store anymore [redacted] General Manager Dry Clean Warehouse" Further emails with him indicated I was "fired as a customer" LOL! This guy has no clue that when you screw up, your customers are disappointed and it's on you to make it rightSomeone who claims to "love our customers" would never tell them to never come back, especially when the mistake was theirsI was told that since I was "so rude" (a bad review, so RUDE!), it was on me to take the first step to make things rightSo I deleted my [redacted] review just to see what would happen, and the answer was nothingI picked my clothes up the next day with no apology, offer, acknowledgement that they can communicate better, whateverHe even acknowledges that "most people don't read the signs" so they know that method of communication doesn't work (not to mention the signs were not up when I dropped off my clothes) I suspect now that I'm posting this summary, I'll be fired again! Gladly will never set foot in any of their stores, and neither will anyone else I talk toMost self-righteous and backward sense of customer service I've ever seen

I really hope this review helps I do not usually post but was compelled to in this situation Sorry for the length
I tried this dry cleaner two times I tried it on the recommendation of a friend, who used Dry Clean Warehouse and never had a problem (4+ years ago)
Time 1: I had one white cotton blouse dry cleaned It had no spots when I dropped it off When I picked up the supposedly clean blouse, it had brown water marks on the front and a brown spot on the collar I noticed these issues in the sunlight when I got to my car I promptly took the shirt back to the counter and they took out the stains on the spot Given that they were willing to fix the problem, I decided to give them the benefit of the doubt and did not strike this inexpensive cleaner off of my list
Time 2: Fewer than weeks later, I dropped off one synthetic black shirt and white cotton blouses (all of which I had laundered at home and really only needed pressingI was too busy to iron) There were not spots upon drop off I picked up my dry-cleaning this evening fully expecting to be able to use these shirts for a business conference (I leave town tomorrow) None of the blouses smelled clean, but rather stale One had a dirt marks, as though it had dragged across a dirty floor One now had a yellow tint to the top half and down the arm of the blouse (a favorite blouse that I cannot replace) One had a blue stain on the interior of the blouse One had a pink stain on the back of the shirt None were pressed professionally - wrinkles were still easily visible, pressing marks were prevalent (e.gwhen ripples are created with the iron maybe from excess steam?) By the time I got home and realized all of the issues with my dry-cleaning, Dry Clean Warehouse was closed, which means I can either try to resolve the issues between 7:and 7:am tomorrow before my flight or re-wash and iron all of these shirts myself (which perhaps I should have done in the first placeat least I could have spent the dry cleaning money on other things)
I intend to contact the management of Dry Clean Warehouse to pursue this issue further

Worst management response I've ever seen. I dropped my clothes off early November, said I would be gone for a couple of weeks and that was no problem. I came back in town and went to pick up my clothes the day after Thanksgiving. They are closed. No sign, nothing on their website, no email/text (and they use both), closed on the busiest shopping day of the year and I need my suits for work. As I left, another customer walked up also bewildered that they were closed. I sent a message using their website form and left a negative [redacted] review. Here's where it gets ridiculous. The response from the GM -

"I'm sorry you're disappointed but holiday hours were posted on the doors and/or inside the store for at least a week.

But it's unfortunate but most people don't take the time to read the signs we post for their benefit. My best guess is that the manager took them down on Wednesday after we closed.

Anyway, that's the real story and I would have driven to [redacted] all the way from [redacted] to open the the store for you and get your suits, if you had not been in such a hurry to leave us a 1 star review before I even had the chance to fix a problem that was not caused by us. That was very rude on your part.

Regards, and after you pick up your suits tomorrow (yes, we're open), please find yourself another dry cleaner. We love our customers but your rude behavior is completely unacceptable. You're not welcome at my store anymore.

[redacted]
General Manager
Dry Clean Warehouse"

Further emails with him indicated I was "fired as a customer" LOL! This guy has no clue that when you screw up, your customers are disappointed and it's on you to make it right. Someone who claims to "love our customers" would never tell them to never come back, especially when the mistake was theirs. I was told that since I was "so rude" (a bad review, so RUDE!), it was on me to take the first step to make things right. So I deleted my [redacted] review just to see what would happen, and the answer was nothing. I picked my clothes up the next day with no apology, offer, acknowledgement that they can communicate better, whatever. He even acknowledges that "most people don't ... read the signs" so they know that method of communication doesn't work (not to mention the signs were not up when I dropped off my clothes).

I suspect now that I'm posting this summary, I'll be fired again! Gladly will never set foot in any of their stores, and neither will anyone else I talk to. Most self-righteous and backward sense of customer service I've ever seen.

Review: I bought a vehicle from Silverline Automotive on June 3, 2013 with 3,000 cash down and the remainder 4,000 owner financed! The vehicle started to have things wrong with it after week 1. The drivers side seat broke completely! I started having issues with leaking radiator fluid and it would smoke! The transmission was acting up when changing gears! I made the first full months payment in hopes that vehicle had just been sitting and needed to run to get the kinks worked out. By 8/3/2013 I was on the side of the road with a completely blown transmission and well over 2,000 dollars worth of work needed to the vehicle after only 8 weeks. My mother [redacted] asked Mr. [redacted] to repair or give the full amount or 75% back of 3,200 cash he already had. Mr [redacted] had yet to respond to the request until today September 18, 2013. We have proof that the new motor he said was in the vehicle actually came out of the junk yard! Mr. [redacted] sold a vehicle to me that he told my mother he would sell to his grandmother. Mr [redacted] lied when he said it was a new engine, he said it was new but it came out of the junkyard. This man sold a vehicle he completely knew was a lemon with major problems. He lied when he sold the vehicle! Mr. [redacted] is without integrity in this community by taking my hard earned 3,200 cash and selling a vehicle that was dangerous to drive and has committed complete fraud. We are asking for all or 75% back of the downpayment that was given for this vehicle. All correspondence has been saved for review! I have had to buy another vehicle and I am in total loss of the 3,200 I gave to Mr. [redacted].Desired Settlement: I want at 75% of 3,000 given as the downpayment. Mr [redacted] sold this vehicle in a fraudulent manner. He is practicing bad business! I have had to buy a completely different vehicle as a result!

Business

Response:

In response to the complaint made by [redacted]: On 5/31/2013 Silverline Automotive sold a Jeep Cherokee to the young man who filed the complaint. We had put the vehicle through our shop and had performed all repairs needed to make it a safe, road worthy vehicle. We did install a used motor prior to sale. We never represented this vehicle has having a “New” motor. Vehicle was sold AS-Is and without warranty. The mother of the Jeeps owner emailed us and informed us that there was an issue with the transmission and an overheating issue. They dropped the vehicle at our dealership and told us that they had “babied” the Jeep since they owned it and had no clue why it was having any issues. We had an inspection performed on the vehicle and determined the problem with the transmission was that it overheated causing a ruptured seal. The result of the seal rupturing was transmission failure due to low fluid. As we investigate more we noticed signs of gross abuse to the vehicle. There was evidence of mud and undercarriage damage which lead us to believe that the vehicle had been used as an off-road vehicle. We spoke to several people who know the owner and they confirmed that the vehicle was used to go “mudding” on several occasions and used as an off road vehicle. One gentleman even provided us a photo of the Jeeps owner driving the vehicle through a deep mud hole. (Picture included). We have determined that the failure of the vehicle was the result of improper use by the owner. One cannot drive a vehicle in this manner and expect it not to breakdown. Silverline strives to sell quality vehicles at a fair price. We are very concerned with our reputation in the community and work hard to maintain our good reputation. However, we cannot be responsible for the carless actions of others. We have included several pictures with this correspondence showing the abusive use of the vehicle. Thank you, Silverline Automotive

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr. [redacted] of Silverline Automotive indeed said the motor was new when I purchased it! In fact when he was notified of the vehicle having problems , I have an email with him saying let me check if there is still a warranty on it! Mr. [redacted] told us the motor was "new" leading us to believe that the vehicle was perfectly safe. This motor came out of a junkyard and Mr. [redacted] has committed fraud by saying at sale the vehicle had a "new" motor in it! He knew very well it didn't! He has sold a vehicle that was over priced with patch work to get a sale in a fraudulent manner! This man was given 3,000 cash and after 8 weeks the vehicle was complete junk! He sold it knowing it would break down to get quick sale! In regards to putting the vehicle in 4 wheel drive thisdoes not constitute abuse! The vehicle started having signs of trouble in the first week!This lead me to believe it was because it had been sitting! This man has suckered me out of hard earned money and I had to buy another vehicle to get back and forth to work! Mr. [redacted] has waited and waited to respond and he is no way practicing good ethics in his business practice! I will not recommend this business to anyone! Mr. [redacted] is unwilling to resolve this matter in a fair way to a customer who surely has been cheated out of 3,200 cash! It may seem like chunk change but I worked hard and saved that money and I have been cheated in every way! Regards,[redacted]