Silverstone Apartments

Attached is the rental receipt received from Silverstone apartments including the copy of the cashiers check for the application and deposit fee and the cancellation letter given to *** ***, assistant property managerThank you

To Whom It May Concern:Please accept this letter as a response to...

the complaint filed by [redacted] regarding Silverstone Apartments.We sincerely regret to hear that Mrs. [redacted] had a unsatisfactory experience at our community. It is our intent to provide excellent customer service and ensure that our prospects have positive interactions with our management personnel.After careful review of your request First Point Management Group has made the decision to issue payment in the amount of $775.00 in consideration of the $600.00 holding the deposit that was provided as well as the $175.00 for application fees.Should you have any further questions or concerns please feel free to contact us ###-###-####. Respectfully,[redacted]Regional ManagerFirst Pointe Management Group

Revdex.com:I greatly appreciate your assistance.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you.Respectfully,[redacted]

Review: I am submitting a complaint in behalf of my 18 y/o son and his schoolmates.[redacted], asst property manager for the Pole line apartment refuses to refund my son & his schoolmates the $600 security deposit given on 2/14/15 even though the rental deposit receipt clearly states that applicant has to be approved and a unit has to be available and if this two is satisfied, the applicant has 72 hours to cancel in writing. In this instance, my son and his schoolmates has not been given approval nor is a unit available and held off the rental market at the time I called to cancel on 2/26/15 and at the time my husband gave a written cancellation notice on 2/28/15. My son and his schoolmates wanted to sign a lease on 2/14/15 but was told they could not because there was no unit available. We have asked if they could just write the unit number once it becomes available and was told no. [redacted] stated that they would not know until end of March what unit is going to be available.Desired Settlement: We would like to get a refund for the $600.00 deposit we gave.Note: [redacted] also stated that this has happened before so it appears that he is taking advantage of young adults who has not signed any apartment lease or contract and does not understand what the contract fully states. This should is not acceptable and must not be allowed to continue. We hope that Revdex.com would look into this issue more closely and protect our young adults.Your assistance is appreciated.

Consumer

Response:

Attached is the rental receipt received from Silverstone apartments including the copy of the cashiers check for the application and deposit fee and the cancellation letter given to [redacted], assistant property manager. Thank you.

Business

Response:

To Whom It May Concern:Please accept this letter as a response to the complaint filed by [redacted] regarding Silverstone Apartments.We sincerely regret to hear that Mrs. [redacted] had a unsatisfactory experience at our community. It is our intent to provide excellent customer service and ensure that our prospects have positive interactions with our management personnel.After careful review of your request First Point Management Group has made the decision to issue payment in the amount of $775.00 in consideration of the $600.00 holding the deposit that was provided as well as the $175.00 for application fees.Should you have any further questions or concerns please feel free to contact us ###-###-####. Respectfully,[redacted]Regional ManagerFirst Pointe Management Group

Consumer

Response:

I greatly appreciate your assistance.

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you.Respectfully,[redacted]