Simi Valley Chrysler Jeep Dodge Ram

Review: I recently purchased a vehicle, from simi valley dodge in 2014 in the month of september . I bought a certified preowned vehicle from the dealer a 2013 dodge challenger at this current time there has been no resolve to my purchase due to the fact that with in the last 5 months I had to turn in my car literally 4 to 5 times for reasons such as resurfacing breaks , reallignment of hood , visible dent on top of car , interior damage left strip of guard ripped computer failure in the back of dash board all red lights were on while driving the vehicle left lower bumper has a dent protruding outwardly .. I have a case manager who is working to find a resolve to the problems I am facing and have yet to here from her with hopefully other options.. im so upset with the way Chrysler is handling the situation .. I was told last week after asking if I should or should not by someone who has a high position at Chrysler to not pay for my vehicle tags ( because the tags were due last week ), this person mentioned(gm) twice as of last week to not pay for the tags to the vehicle(this was a clear indication that the matter was going to be resolved .. Chrysler gave me an option under the cdi program to buy back the loan and get me into a vehicle of my choice.. Chrysler had my vehicle in there shop for almost 1month and 2weeks prior to issues again with the vehicle such as torn interior to be fixed which was fixed, driver mirror vibrating which was fixed as well noise coming from r front wheel which they have claimed to not be abnormal and the left side of my bumper there is a dent that is protruding outwardly that has yet to be fixed yet was mentioned that they will fix it.. im so exhausted with this. Chrystler wanted to put me in a vehicle of my choice yet did not mention to me that I would have to pay almost 200 dollars more a month on top of the already 320 im already paying.. this was discussed with mac mckinley who is currently the sales manager at simi vallley dodge he was very inconsiderate about the frustrations I was dealing with and just wanted to make a sale rather then making sure I left the dealership happy and content knowing that I could trust the integrity of Chrysler after all the emotional frustration I had been through .. I ended up 05/12/15 paying for my tags with the added penalty because I cant even trust again the integrity of Chrysler....... I called simi valley chrysler to speak with the gm and he was with a customer and could not take my call 05/13/15 left a message with the receptionist to have the gm call me back at my office.. resources tell me to take my concerns to the better buisness bereau and dca and legal action if necessary .. im so upset .. I feel I have been frauded by this dealership.. this is so dissapointing.. I never experienced such dissapointment .. I even bought them pizza because I felt that they were going to make sure that me as the consumer and a purchaser of there product would be satisfied with there resolve to this matter of high importance so in advance I bought pizza for the team to tell them thank you and this is how they treat there valued customers..very, very upsetDesired Settlement: CHRYSLER OFFERED TO BUY BACK THE LOAN PER [redacted] SALES MANAGER AT SIMI DODGE 05/11/15 , THE CAR THEY SOLD ME WAS TURNED IN MORE THEN 4 TIMES SINCE THE DAY OF PURCHASE ITS VERY UPSETTING TO KNOW THAT I WAS SOLD A CAR WITH ALL THESE ISSUES FROM BRAKES,TO INTERIOR REPAIR TO COMPUTER FAILING AND AFTER EXHAUSTIVELY TRYING TO FIGURE OUT WHAT ARE MY OPTIONS ARE I FEEL CHRYLSER HAS LET ME DOWN.. I FEEL I HAVE BEEN FRAUDED INTO A CAR THEY SAID WAS WORKING WELL.. IM VERY DISAPPOINTED

Review: Purchased a Certified Pre-Owned Jeep Wrangler Unlimited on 1/15/15 from this dealership. Despite paying for the vehicle outright it took over 3 hours in the Finance Office. They did not have the packet that is supposed to come with a CPO vehicle on that day or when I called the next day. Still could not come up with it on a visit about a week later and despite being told it would be brought to us never occurred. As of today, 4/16/15, we have not received the pink slip or the registration for this vehicle and when I called I spoke to the woman, Debra Snow, who handles the DMV issues and she told me she just recently submitted the papers to Sacramento. When I asked why so long after the purchase she told me she did not remember the circumstances as to why it took so long. The gentleman who runs the facility is Collin Barker whose e-mail I gave you and who was the person who looked for the CPO papers when I made a visit several days after the purchase.Desired Settlement: I want the CPO papers we were supposed to get originally and I want to know what the reason for the delay is at the dealership end re: the registration. I would like to get the Registration papers, new plates if they are coming, and the pink slip though I know that is now in the hands of the state if they indeed do have all they need to get this done.

Review: We purchased this 2006 Jeep Commander from Kirby Jeep of Simi Valley in July of 2012. We have had nothing but problems with this vehicle. We have had the vehicle in and out of this dealership seven times now for the same transmission problem: the dealership keeps it only for a day or two and then calls me and assures me that it is fixed and the problem continues to happen and is getting worse. My fear is that once the warranty expires the transmission will go out and it is an extra $3500 to fix that I don't have on top of paying for the vehicle payments. I have contacted the dealership manager who transferred me to service and once again the vehicle was taken in and returned with the same problem; which is now getting worse. I was told by the manager Matt Kelleher that the dealership would take my vehicle back in for a trade on a different one, but of course my vehicle is not worth what I paid for it so they would take the difference and apply it to the newer vehicle and my payments would increase. This dealership and service department is not ethical nor moral and is jerking me around until the warranty expires. I have tried to claim the lemon law, but the dealerships have found a way to cover their rears by selling us an extended warranty instead of an extended service contract. With the extended warranty the purchaser has no recourse for the California lemon law.I have been more than patient on my part. I have spent a lot of money driving back and forth to the dealer to try to get this resolved especially when the gas in Ca was at $4.85 a gallon. The dealer drove my vehicle around and emptied the tank and didn't replace what they used.There are other problems as well like the blower motor going out and being replaced 4 months ago and now it is going out once again.One headache after another.Desired Settlement: I would like one of two things to happen with this vehicle.One; I would like the vehicle replaced with a different vehicle of equal value at the time of purchase, as well as my past fifteen months of $385.34 to be applied to the replacement vehicle.Two: I would like a full refund including my past 15 months of payment thus far and the vehicle returned and contract voided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9765260, and find that this resolution is satisfactory to me.

Regards,

Company is working hard to resolve the problem. I am satisfied with the response so far, please disregard this complaint