Simi Valley Computers

I got the letter about [redacted] ***'s complaintI've attached a copy of the workorder/receipt that she received when she picked up her vehicleThe part of her complaint about the [redacted] warranty only covering $of the alternator repair is something that I have no control overI am one of the select service centers for [redacted] in [redacted] countyWhen there is a vehicle with an [redacted] warranty in my shop, we diagnose the vehicle and call into [redacted] to start a claimWe let them know what the customer complaint is, what the diagnosis is, and what parts need replacedThey let me know what is covered and what isn't coveredI have no way to control what is covered and what isn't coveredAlso [redacted] has a $ deductible and in the state of ohio, if the warranty company isn't based in ohio, the customer is responsible for sales tax and any shop supply feesIn the contract that she signed when she got the warranty, it is in the contract that she is responsible for any sales tax and shop supply or related fees As far as the repair that we performed on 9/6/on ***'s vehicle, our standard procedure is to test drive any car at least miles after repairs are completed to verify the repair***'s vehicle was driven a total of miles while in my shop's possessionThat is documented on the receiptIf there were any problems in the way that the vehicle ran during that test drive, any of my employees would have let me knowWe strive in making our customers happy with their repairsThe technician that worked on the vehicle didn't mention any problems and when I asked him today about it, he told me that it ran fine from what he could remember keeping in mind that the repair was made over months ago When I received the letter today, I contacted my wife about itEither my wife or myself handle all of the phone traffic at my businessI inquired if [redacted] had called and let us know that there was a problem with her vehicleShe told me that she hadn't heard from ***I had not heard from [redacted] myself, so this letter is the first time that we found about her vehicle having any problemsI wish that [redacted] would have called and let me know so that we had an opportunity to check out the vehicleAlso I think there is a misunderstanding Her workorder shows the alternator and the spark plugs on the left and the according labor on the rightNever are spark plug wires mentioned on the workorder When the vehicle was brought to me, it had incorrect spark plugs installed in the engineWe changed the and installed the correct ones to correct a misfireI'm sure in ***'s pictures you can see that the "old" spark plugs are [redacted] *** and the ones that we took our were [redacted] They look totally different and are labeled [redacted] FWith Fred

I got the letter about [redacted]'s complaint. I've attached a copy of the
workorder/receipt that she received when she picked up her vehicle. The part of
her complaint about the [redacted] warranty only covering $75 of the alternator repair
is something that I have no control over. I am...

one of the select service centers
for [redacted] in [redacted] county. When there is a vehicle with an [redacted] warranty in my
shop, we diagnose the vehicle and call into [redacted] to start a claim. We let them
know what the customer complaint is, what the diagnosis is, and what parts need
replaced. They let me know what is covered and what isn't covered. I have no way
to control what is covered and what isn't covered. Also [redacted] has a $100
deductible and in the state of ohio, if the warranty company isn't based in
ohio, the customer is responsible for sales tax and any shop supply fees. In the
contract that she signed when she got the warranty, it is in the contract that
she is responsible for any sales tax and shop supply or related fees.
  As far as the repair that we performed on 9/6/13 on [redacted]'s vehicle, our
standard procedure is to test drive any car at least 3 miles after repairs are
completed to verify the repair. [redacted]'s vehicle was driven a total of 9 miles
while in my shop's possession. That is documented on the receipt. If there were
any problems in the way that the vehicle ran during that test drive, any of my
employees would have let me know. We strive in making our customers happy with
their repairs. The technician that worked on the vehicle didn't mention any
problems and when I asked him today about it, he told me that it ran fine from
what he could remember keeping in mind that the repair was made over 7 months
ago.
  When I received the letter today, I contacted my wife about it. Either my
wife or myself handle all of the phone traffic at my business. I inquired if
[redacted] had called and let us know that there was a problem with her vehicle. She
told me that she hadn't heard from [redacted]. I had not heard from [redacted] myself, so
this letter is the first time that we found about her vehicle having any
problems. I wish that [redacted] would have called and let me know so that we had an
opportunity to check out the vehicle. Also I think there is a misunderstanding.
Her workorder shows the alternator and the spark plugs on the left and the
according labor on the right. Never are spark plug wires mentioned on the
workorder.  When the vehicle was brought to me, it had incorrect spark plugs
installed in the engine. We changed the and installed the correct ones to
correct a misfire. I'm sure in [redacted]'s pictures you can see that the "old" spark
plugs are [redacted] and the ones that we took our were [redacted].
They look totally different and are labeled.
 
[redacted]
Fix-it With Fred

Review: The owner took my 17" HP G70-463CL to repair on 9/27/13 and has not returned it to me. I have called on the following days in order to retrieve my computer but I either was sent to voice mail and left a message, couldn't leave a voice mail because the box was full, or I did speak to him once when he said he would call me back but never did. Attempts to reach him by phone:10/5/1310/6/1312/28/132/19/133/10/133/11/133/13/133/29/13 - on this date I left a message that I would be going to the authorities if I did not receive my Laptop by Monday (3/31/13). He did not replyI also have text messages between 2/18/13 - 3/29/13 where I asked when and where we could meet so I can received my laptop. On 3/11/13 he replied that he would "be in contact with me tomorrow and would deliver it to me". I never heard from him.The only reason I trusted him was because he had done business at the same location for many years. However, he turned his business into a "remote IT" business and now there is no where to go and talk to him face-to-face.Desired Settlement: I would like my laptop back or $500 reimbursement - $200 for the laptop and $300 for the software and irreplaceable photos and documents that I had stored on it.