As Mr*** has stated, he purchased a membership with Martin Lake Resort in The contract, which he and his wife signed, state, that they are responsible for maintenance fees, whether they use the facilities or notMLR puts forth time, money and resources to maintain the facilities so
that they can come whenever they chooseWe have made numerous attempts to collect this debt and have given the ***s ample opportunity to make paymentMr*** was notified on 6-10-2015, and again on 10-9-2015, that if they did not submit some payment, that the account would go to a collection agencyHis response was for us to, "do what you have to do." Mr*** complains that we never contacted him when he was with his wifeWe set up a conference call on 8-18-to discuss their optionsThe only time Mror Mrs*** contacted us, was after his account was sent to collections.After the account is turned over to a collection agency, it is no longer in our handsThere is no cancellation policy or termination in their contractMr *** is under no obligation to pay the termination fee offered by the collection agencyHowever, he is responsible for maintenance fees for the duration of the contract, as per the contract
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the way Martin Lake wants it. And I agree I signed a contract in a weak moment. But, I still feel this is a very poor way to do business. I feel the amount I have paid them should be sufficient, and a honorable business person would allow me to get out. I don't believe they lost a dollar on me, and they are very greedy, uncaring, and border line dishonest. I am sure I am not the first one in this situation, or will I be the last, but if enough people complain, maybe they can be restricted, if not stoppedThank you
Regards,
*** ***
Tell us why hereRE: *** ***
*** *** came in to rent a camper from us in OctoberShe did let us know that she was seeing roaches in the camper and we then contacted our pest control guy to come out and sprayWe put her and her mother in a
cottage for a nightShe then went back over to the camper and said she was still seeing roachesShe asked if we had any other campers available and the one that she chose did need some repairs done before they could move inWe told her we could put her and her mother in a cottage while the repairs were being doneThey stayed in the cottage for a weekWe tried to do everything we could to satisfy her. When the camper was finished being repaired she moved over to it and said she loved it and everything was great! She came back into the office days later and said the camper had bed bugs in itWe put some bed bug bombs out in there and also called the pest control guy out to sprayHe said he did not see any bed bugs at all but did see a few roaches and said spraying the camper should take care of the problem*** still wasn't satisfied after he sprayed and asked for a refundWe had told her up front that the Martin Lake policy was that we did not do refunds and we do even have signs up stating thatWhen we are told by a tenant that we have any problems in our campers whether it be a bug problem or repair problem we immediately take action to the problemIf you have any further questions you can contact me at 228-***. Thank you!
As Mr*** has stated, he purchased a membership with Martin Lake Resort in The contract, which he and his wife signed, state, that they are responsible for maintenance fees, whether they use the facilities or notMLR puts forth time, money and resources to maintain the facilities so
that they can come whenever they chooseWe have made numerous attempts to collect this debt and have given the ***s ample opportunity to make paymentMr*** was notified on 6-10-2015, and again on 10-9-2015, that if they did not submit some payment, that the account would go to a collection agencyHis response was for us to, "do what you have to do." Mr*** complains that we never contacted him when he was with his wifeWe set up a conference call on 8-18-to discuss their optionsThe only time Mror Mrs*** contacted us, was after his account was sent to collections.After the account is turned over to a collection agency, it is no longer in our handsThere is no cancellation policy or termination in their contractMr *** is under no obligation to pay the termination fee offered by the collection agencyHowever, he is responsible for maintenance fees for the duration of the contract, as per the contract
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the way Martin Lake wants it. And I agree I signed a contract in a weak moment. But, I still feel this is a very poor way to do business. I feel the amount I have paid them should be sufficient, and a honorable business person would allow me to get out. I don't believe they lost a dollar on me, and they are very greedy, uncaring, and border line dishonest. I am sure I am not the first one in this situation, or will I be the last, but if enough people complain, maybe they can be restricted, if not stoppedThank you
Regards,
*** ***
Tell us why hereRE: *** ***
*** *** came in to rent a camper from us in OctoberShe did let us know that she was seeing roaches in the camper and we then contacted our pest control guy to come out and sprayWe put her and her mother in a
cottage for a nightShe then went back over to the camper and said she was still seeing roachesShe asked if we had any other campers available and the one that she chose did need some repairs done before they could move inWe told her we could put her and her mother in a cottage while the repairs were being doneThey stayed in the cottage for a weekWe tried to do everything we could to satisfy her. When the camper was finished being repaired she moved over to it and said she loved it and everything was great! She came back into the office days later and said the camper had bed bugs in itWe put some bed bug bombs out in there and also called the pest control guy out to sprayHe said he did not see any bed bugs at all but did see a few roaches and said spraying the camper should take care of the problem*** still wasn't satisfied after he sprayed and asked for a refundWe had told her up front that the Martin Lake policy was that we did not do refunds and we do even have signs up stating thatWhen we are told by a tenant that we have any problems in our campers whether it be a bug problem or repair problem we immediately take action to the problemIf you have any further questions you can contact me at 228-***. Thank you!