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Simi Valley RV Rentals

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Simi Valley RV Rentals Reviews (1)

Review: I've rented motorhomes in SoCal for the last twenty years without issue. I booked a motorhome with 101 RV Rentals (Simi Valley) in July 2014 and paid my $1587.00 in full. Due to a personal issue, I was unable to take the July trip, as scheduled (cancelation #1). I contacted 101 RV Rentals in May and explained my situation, in good faith. We agreed to reschedule our trip/rental for September 2014. A few days before I was to pick up the unit in Sept. (Wed. or Thurs...for a weekend rental), my wife called to provide our insurance information, as requested. We did not receive any calls from 101 RV prior to this date informing us of the RV breakdown. We were told that our coach was unavailable due to mechanical issues and that we would get a substitute, per their contract. When this happened with past rental agencies, they provided equivalent RVs, or upgrades. Unfortunately, the only unit 101 RV offered us lacked enough sleeping room for my family, having no convertible dinette, covered instead in white leather furniture, and white carpeting...not really useful for camping up the coast, more like Vegas! We declined this model and asked for a equivelent model, per contract...but were refused. The only solution they offered us was to carry over our trip into 2015 (cancellation #2) . We accepted. We received no other verbal or written communications from 101 RV in 2014. When we called in March 2015 to schedule the trip...we were informed that 101 RV had sold their business in Dec 2014 and no longer rented motorhomes, but only had trailers. NOW, they deliver a trailer to one of four California beaches, but the customer is responsible for the campsite reservation, rental etc. My issues: 1) We were promised a trip in an RV in 2015, which we paid for in full in 2014, in good faith. We have received nothing for our money 2) 101 RV never called and told us about the mechanical issues, or about their business closing. 3) The owner repeatedly avoids my calls to discuss a refund or solution.Desired Settlement: We operated in good faith with 101 RV rentals. We paid our bill in full, but never received any goods or services for our money. 101 RV never made a single attempt to contact us, but we always had to call them in order to find out any updates (bad news: mech closings, etc).This company took our money and promised us a product they no longer even offer, and never once thought to call us to discuss an outstanding rental when they closed in Dec 2014! We seek a refund of $1587.00

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Address: 850 W. Los Angeles Ave., Simi Valley, California, United States, 93065


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