[redacted] claims that he was looking to return the vac head because the head split and the screw fell off is a total lieHe first saw Melissa and told him he was looking to return his vac head because the suction was to good and it would actually stick to the linershe told [redacted] that we only except returns with the receipt within days (I have signs hanging up in the store stating the store policy that I showed [redacted] and his wife when they gave Melissa a hard timeI explained a trick to them to lessen the suction, but all they were interested in was getting there money back for a vacuum that they bought almost 1/months ago and used all summerThen they tell me me that they spoke to Hayward who is the manufacturer and was told by them to bring it back to the dealer for a full refund because it has a lifetime warrantyThey dontI called Hayward and spoke to Jared in tech supportHe told me they would never tell a custome r to go back to the storeThey would send him the pieces he needs, and that they have a year warranty from Hayward not the dealerI also told [redacted] that if the screw loosened and fell off I have Screws and handles in stock and offered him one which is another thing he lied aboutAgain all he wanted was his money backSo the item is not defective and he is not entitle to a refund from THE BIG SPLASHIf [redacted] calls Hayward tech support @ ###-###-#### they will send him the spx1067qa quick snap handle assy that I offered to give the customer on in the store
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The item in question was well within the warranty period of one year that BIG SPLASH acknowledgesBIG SPLASH did not provide any guidance as to how to proceed with the warrantyThey offered me a replacement part that cost about $They did not offer to fix the problem in any way whatsoever.I have spoken to Hayward directly, without any helpThey have sent me a replacement itemI now own a brand new replacement part as well as the broken one bought from BIG SPLASH! The point is that the item is poorly designed and not acceptable by me and I would still prefer to have my money backThank you for your help (Revdex.com) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Please get the facts right!!!!! On May **, I signed the contractThe liner was NOT changed in May it WAS CHANGED ON JUNE *, Then it took or days to fill the pool and during this time the LED light was installedAfter all this was done, then the salt system was installed and chemicals added which was probably a week laterAlso I said MY WIFE NOTICED THE STAIN IN AUGUST (We had a death in the family and weren't home alot of June/JulyIf you need I can provide you with my father's death certificate!!!!!!!!!!!!!)I NEVER said the stain APPEARED in August again we NOTICED it in AugustYou also state you have seen this beforeSo are you telling me this is a frequent problem with the Loop Loc liners that you install or is it your installation practices? Also included in the contract was pool openingDoesn't that include adding chemicals? Maybe your install person added other chemicals that he didn't want to admit to with the bags of salt that he dumped in and leftThe only thing I can tell you is that I did not add any chemicals that caused that stainAnd before you say maybe my wife or kids did (like you have in previous conversations), they NEVER add chemicals to the poolI had the pool installed years ago and the liner you replaced was the original liner from years ago and have never had any stainI changed the liner ONLY BECAUSE IT WAS FADING and I would think any liner would fade after yearsI have never had any company perform weekly maintenance on it again I myself have taken care of the pool for the last yearsI have added the chemicals to my pool every year for years and NEVER had any stains or problemsI dilute granular shock before adding it to the pool and AGAIN NEVER HAD A PROBLEMIt was either your companies fault OR a bad linerThe stain is large and right where the bags of salt were dumped by your employee and left thereI added the chemicals this summer and didn't have a problemAlso I did contact LOOP LOC because your company wasn't fighting for me!!!!!!!!!! I originally complained to your company (Rob) who took pictures and weeks later called me back and said SORRY, LOOP LOC said it was a chemical stain and it's not covered by warranty and that's itI told him, can you fight for meI bought the liner from your companyHe said no they aren't going to change their decision we are doneSo at this point I then contacted Loop Loc and explained my problem and spoke to them numerous timesThe Loop Loc supervisor originally said that salt converts to chlorine so yes it can cause a stain and after me calling the Big Splash on this he then changed and said The Big Splash is a big customer of theirs and I must have misunderstood himI didn't misunderstand himI also emailed him numerous times and finally asked for maintenance instructions which he sent meNothing on there about salt so I asked about salt instructions and still haven't heard back months later.This is a quote from your own The Big Splash website about maintaining salt water pools "Once your pool is balanced and the salt is added the autopilot will make all the chlorine your pool needsThere should be no need to add any shocks or algaecides as you will not have algaeJust test your pool at home at least twice a week to maintain your ph and alkalinity levels" WHICH IS WHAT I DID TO MAINTAIN the poolIt was new CLEAR water as the liner was changed so I never had to shock in the beginning OR during the season unless your worker did when he performed the pool openingWhy is it hard to believe I never had to add shock when even your own website says it.And finally your and Loop Loc's decision was to offer me a replacement at costYou offered me to change the liner for $1,dollars ($for the liner and $for the labor)So your solution is your company and LOOP LOC skate and don't make any EXTRA money on a product and service you both made a profit on alreadyI originally paid you over $6,dollars for the whole job (liner, salt system, LED light and pool opening) and now after the product was either damaged by your company or a defective liner I have to pay ANOTHER $1,UNACCEPTABLE AND UNREASONABLEI am a very reasonable, If you remember before changing the pool liner, your employees accidentally dropped my power washer into the pool (deep end and completely submerged)It the wouldn't work and instead of insisting on a new replacement, I let you fix itAs I said in a previous email to the owner of Big SplashThis spring I took it out and it wouldn't workI had to buy a new one from Lowes and even sent you a copy of the billNever heard nothing back from him.I am not asking for a refund, I just want my liner changed FREE OF CHARGEThe whole situation is very frustrating with The Big Splash and Loop Loc and I feel THAT BOTH COMPANIES AREN'T STANDING BEHIND THEIR PRODUCT OR SERVICES!!!!!!!!!!!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] claims that he was looking to return the vac head because the head split and the screw fell off is a total lieHe first saw Melissa and told him he was looking to return his vac head because the suction was to good and it would actually stick to the linershe told [redacted] that we only except returns with the receipt within days (I have signs hanging up in the store stating the store policy that I showed [redacted] and his wife when they gave Melissa a hard timeI explained a trick to them to lessen the suction, but all they were interested in was getting there money back for a vacuum that they bought almost 1/months ago and used all summerThen they tell me me that they spoke to Hayward who is the manufacturer and was told by them to bring it back to the dealer for a full refund because it has a lifetime warrantyThey dontI called Hayward and spoke to Jared in tech supportHe told me they would never tell a custome r to go back to the storeThey would send him the pieces he needs, and that they have a year warranty from Hayward not the dealerI also told [redacted] that if the screw loosened and fell off I have Screws and handles in stock and offered him one which is another thing he lied aboutAgain all he wanted was his money backSo the item is not defective and he is not entitle to a refund from THE BIG SPLASHIf [redacted] calls Hayward tech support @ ###-###-#### they will send him the spx1067qa quick snap handle assy that I offered to give the customer on in the store
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The item in question was well within the warranty period of one year that BIG SPLASH acknowledgesBIG SPLASH did not provide any guidance as to how to proceed with the warrantyThey offered me a replacement part that cost about $They did not offer to fix the problem in any way whatsoever.I have spoken to Hayward directly, without any helpThey have sent me a replacement itemI now own a brand new replacement part as well as the broken one bought from BIG SPLASH! The point is that the item is poorly designed and not acceptable by me and I would still prefer to have my money backThank you for your help (Revdex.com) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Please get the facts right!!!!! On May **, I signed the contractThe liner was NOT changed in May it WAS CHANGED ON JUNE *, Then it took or days to fill the pool and during this time the LED light was installedAfter all this was done, then the salt system was installed and chemicals added which was probably a week laterAlso I said MY WIFE NOTICED THE STAIN IN AUGUST (We had a death in the family and weren't home alot of June/JulyIf you need I can provide you with my father's death certificate!!!!!!!!!!!!!)I NEVER said the stain APPEARED in August again we NOTICED it in AugustYou also state you have seen this beforeSo are you telling me this is a frequent problem with the Loop Loc liners that you install or is it your installation practices? Also included in the contract was pool openingDoesn't that include adding chemicals? Maybe your install person added other chemicals that he didn't want to admit to with the bags of salt that he dumped in and leftThe only thing I can tell you is that I did not add any chemicals that caused that stainAnd before you say maybe my wife or kids did (like you have in previous conversations), they NEVER add chemicals to the poolI had the pool installed years ago and the liner you replaced was the original liner from years ago and have never had any stainI changed the liner ONLY BECAUSE IT WAS FADING and I would think any liner would fade after yearsI have never had any company perform weekly maintenance on it again I myself have taken care of the pool for the last yearsI have added the chemicals to my pool every year for years and NEVER had any stains or problemsI dilute granular shock before adding it to the pool and AGAIN NEVER HAD A PROBLEMIt was either your companies fault OR a bad linerThe stain is large and right where the bags of salt were dumped by your employee and left thereI added the chemicals this summer and didn't have a problemAlso I did contact LOOP LOC because your company wasn't fighting for me!!!!!!!!!! I originally complained to your company (Rob) who took pictures and weeks later called me back and said SORRY, LOOP LOC said it was a chemical stain and it's not covered by warranty and that's itI told him, can you fight for meI bought the liner from your companyHe said no they aren't going to change their decision we are doneSo at this point I then contacted Loop Loc and explained my problem and spoke to them numerous timesThe Loop Loc supervisor originally said that salt converts to chlorine so yes it can cause a stain and after me calling the Big Splash on this he then changed and said The Big Splash is a big customer of theirs and I must have misunderstood himI didn't misunderstand himI also emailed him numerous times and finally asked for maintenance instructions which he sent meNothing on there about salt so I asked about salt instructions and still haven't heard back months later.This is a quote from your own The Big Splash website about maintaining salt water pools "Once your pool is balanced and the salt is added the autopilot will make all the chlorine your pool needsThere should be no need to add any shocks or algaecides as you will not have algaeJust test your pool at home at least twice a week to maintain your ph and alkalinity levels" WHICH IS WHAT I DID TO MAINTAIN the poolIt was new CLEAR water as the liner was changed so I never had to shock in the beginning OR during the season unless your worker did when he performed the pool openingWhy is it hard to believe I never had to add shock when even your own website says it.And finally your and Loop Loc's decision was to offer me a replacement at costYou offered me to change the liner for $1,dollars ($for the liner and $for the labor)So your solution is your company and LOOP LOC skate and don't make any EXTRA money on a product and service you both made a profit on alreadyI originally paid you over $6,dollars for the whole job (liner, salt system, LED light and pool opening) and now after the product was either damaged by your company or a defective liner I have to pay ANOTHER $1,UNACCEPTABLE AND UNREASONABLEI am a very reasonable, If you remember before changing the pool liner, your employees accidentally dropped my power washer into the pool (deep end and completely submerged)It the wouldn't work and instead of insisting on a new replacement, I let you fix itAs I said in a previous email to the owner of Big SplashThis spring I took it out and it wouldn't workI had to buy a new one from Lowes and even sent you a copy of the billNever heard nothing back from him.I am not asking for a refund, I just want my liner changed FREE OF CHARGEThe whole situation is very frustrating with The Big Splash and Loop Loc and I feel THAT BOTH COMPANIES AREN'T STANDING BEHIND THEIR PRODUCT OR SERVICES!!!!!!!!!!!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]