Simmons & Harris, Inc.

There was a power surge and my dryer refrigerator and microwave was damaged.The owner told me look like a case of bad luck replaced their refrigerator because they had to and the owner was very rude and hung up on after telling me to ask the city to replace my appliances and still the issue is because of squirrels in our attic Desired Settlement550Business Response Simmons and Harris, Inc. serves in a property management role for the property owner of the dwelling occupied by the person described as Consumer in your Complaint Activity Report. I am a property manager at Simmons and Harris, Inc.The Consumer reported to the property owner's staff that her dryer and microwave had been damaged by the electrical utility serving her apartment. The Owner's staff arranged for a local licensed electrical repair firm to investigate the problem. The electrical service technician could find no electrical problems that could have caused damage to the Consumer's appliances.We are not aware of any evidence of a power surge that may have occurred at the property. If there was an electrical power surge, there would likely be other problems at other apartments similar to those reported by the Consumer. Even if there were a power surge, we do not believe the property owner is responsible since the electrical power at the property is provided by the [redacted] and cannot be controlled by the property owner.The Consumer may be suggesting that squirrels in the attic could have caused an electrical problem. We had not heard any reports of squirrels in the attic of the building until the Consumer told us that was the case last week. The electrical service tech indicated that the electrical wiring was under the floor of the building and not in the attic. He saw no possibility that squirrels could have created a problem that damaged appliances.Consumer Response The issue hasn't been resolved they are refusing saying I had a case of bad luck but replaced their refrigerator Business Response The Consumer's rebuttal seems to be that "they" said the issue was bad luck. Speaking for our management company only, we did not tell the Consumer that her appliance problems were bad luck. However, it strikes me that such a comment would likely be offered in a consoling or otherwise congenial fashion.The property owner's staff indicated to me that they replaced the refrigerator because it was an older model that was aging out and they wanted to make sure the refrigerator provided to the Tenant would perform adequately. I believe the older refrigerator was still functional at the time of replacement. I also do not see how the refrigerator replacement had anything to do with the problems experienced by the Tenant with her old dryer and microwave. Up to now I have tried to avoid speculation in my responses, but it appears to me that all of the information that I have been able to come up with could suggest that the Tenant's appliances were defective. The electrician reported to me that the microwave clock was still working and he thought that was further indication that the problems were not caused by an electrical surge.

I recently moved to a new address and my landlord has not fixed anything that was damaged to the apartment.This is the second year I have dealt with Simmons and Harris. My first year I never had any problems but then again the apartments we lived in were spotless and everything looked new. My husband and I signed the lease for our new address Aug 29, 2016. Along with signing the lease we wrote down everything that was inoperative and molded in the new apartment. They informed me the next day someone would be there to get the job fixed. I did not have a working stove, refrigerator would not get cold, mold on the bathroom floors and toilet seats, blinds were broken, the window in my baby's room was painted open so I could not shut it, wallpaper peeling off the walls, waterbugs,roaches, and ants are just having a feild day like we are not there and nothing looked like it hand been disinfected or cleaned. I was aware of some of this before I moved in but I was under the impression that everything was going to get done as soon as they could get to it. Its Sept. 14, 2016 and I still do not have a stove, patio blinds are still broken so that you can see all through the apartment, mold still on bathroom floor, wall paper still looks like its from the 1700's and bugs still running around like they are relatives. I'm very dissatisfied with there timing to get things fixed. The mold on the bathroom floor and the bugs are really concerning because I have a baby boy that is fascinated with everything he can get his hands on. He handed me a dead cockroach last night, which lead to this complaint. Either they fix everything to my desire or give me my deposit back and Ill find somewhere else to move. I've always paid my rent on time so I expect them to act like it.Desired SettlementI would like Simmons and Harris and their contractors to get everything I asked for to be resolved as soon as possible so I can enjoy my temporary home with my family. No one should have to wait 2 weeks for a stove. Especially someone who loves to cook and has a family to cook for. They should reimburse me for the 2 weeks that I've lived on there property and were NOT able to use the appliances that were suppose to be ready and available for use. Therefore the apartment was not ready! Business Response Our firm serves as management for the property owner of [redacted] Drive. We promptly initiated work orders with the various maintenance people and service contractors to provide all of the repairs that were requested by the Tenants. The repairs that were requested by the Tenants were requested over a period of several days so we were not aware of all of the complaint issues that are listed in your complaint document at the inception of the tenants' occupancy of the dwelling. The refrigerator was repaired on 9/9/16. A new range was installed on 9/16/16 after some cabinet alteration was done to accommodate the new range. Much of the repair has been completed. I understand from our staff that the property owner is preparing to replace bathroom tiles that are loose. In summary, we are arranging to fix every issue that the Tenants have brought to our attention. It has taken some time to get all of the items done due to the several contractors that are involved and we did not anticipate all of the work that was necessary. We did require the Tenants to select and inspect the dwelling before signing the lease.If the Tenants wish to accept the premises with the repairs that have been completed and the work that we have agreed to complete, we [redacted] be glad to give them a rent credit of two weeks for their inconvenience.