Initial Business Response /* (1000, 14, 2016/04/06) */
Consumer was never a customer of Simmons. Simmons installed the unit for the previous homeowner. He inspected the unit but the new homeowner wanted him to perform work under the warranty. The warranty is with the manufacturer, not the...
installer of the unit, and has to be authorized by the manufacturer.
Initial Consumer Rebuttal /* (3000, 16, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information reported by the business is untrue, as the warranty transfers from one homeowner to the next, as documented by the paperwork left by the installer.
Initial Business Response /* (1000, 14, 2016/04/06) */
Consumer was never a customer of Simmons. Simmons installed the unit for the previous homeowner. He inspected the unit but the new homeowner wanted him to perform work under the warranty. The warranty is with the manufacturer, not the...
installer of the unit, and has to be authorized by the manufacturer.
Initial Consumer Rebuttal /* (3000, 16, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information reported by the business is untrue, as the warranty transfers from one homeowner to the next, as documented by the paperwork left by the installer.