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Simmons Heating and Cooling

18512 US Highway 69 N, Lindale, Texas, United States, 75771-6006

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Simmons Heating and Cooling Reviews (%countItem)

If you need your Air Conditioning fixed, replaced, repaired, or installed, you need to call Simmons A/C to at least give you their assessment. I am not going to say they are the cheapest, nor the most expensive, but I just wanted to share my recent experience for you to make your own educated assessment and to help you know what questions you might need to ask. Our A/C had never been great. Sure it cooled parts of the house, but it just wasn't correct. We had a home warranty that we tried to utilize which did do some repairs which included out of pocket expenses. They had always done the least they could do and it was always a band-aid fix. Simmons A/C pointed out all of the corners cut which they have since rectified (You can see some of these in the before and after pictures). I told Simmons A/C (and a couple other companies) that I wanted their recommendation on how to fix our problem. Paul and Ansley came out, looked at everything, and gave me two options. Option 1) Remove essentially everything, including MOST of the duct work (which they found was incorrectly installed, torn, had huge gaping holes, etc...), take out the two oversized units, and replace it with a more efficient, 20 SEER system with several zones OR Option 2) Replace just a currently broken outdoor unit and they would patch the holes the best that they could. Of course option 1 would be much more expensive than option 2 and we discussed the pros and cons of each. We wanted to do option 1 for obvious reasons but honestly could not afford it. Ansley was able to work with us and secure some 0% financing which spread the payments out and will be somewhat covered by the savings in electricity switching from 2 oversized units running all the time to 1 correctly sized unit running at a true variable zone speed. Before going further I would like to clarify that last statement. Paul and Ansley did not just tell me that my current system was oversized. They told me that they believed it was and amidst all of the other jobs they had going on, they made time to come and perform a manual J calculation. This isn't necessarily needed in every situation, but our home is uniquely built and just needed it done to understand what tonnage was needed. This resulted in a 6.5 TON total system being overkill whereas a 5 TON system still had about 18% remaining at full capacity.
Once we agreed to everything, Ansley told me that it would be one night without A/C due to the scope of the job. We looked at the calendar and picked two days that the temperature would be modest. The morning of the work started about 9 am. Paul, Ansley, Wade, and Gary (in no particular order) showed up and went over all the work that needed to be done just to ensure everyone was on the same page. The first thing they did was put down tarps over the carpet to protect it from getting any dirt, oil, debris in our home. They worked quickly to remove everything that needed to go. They loaded it all up on a trailer which kept me from having to deal with all of the trash. Once everything was removed, the floor was identified as being OK, but they showed me where it did have a LOT of water damage from the previous drain not being installed correctly. As you can see in the pictures, the crumbly subfloor was replaced with ¾" plywood and looks beautiful. This will also cover up the old hole which had a tiny vent that went to the master bedroom (which previously had very little A/C going to it). The team worked quickly to run new copper lines that were sized correctly (7/8" vs the ¾" old line that was crimped in several spots and had been "repaired" incorrectly still leaving pinch points). The outside unit was placed on a new concrete pad and leveled. The only thing the team didn't do was plant some pretty flowers around the new unit and mulch everything. After removing about half of the duct work because they kept finding more issues, the new air handler was installed and the ducting began. This all happened on day two. Per Ansley's promise, we did only spend one night without A/C even though all of the work was not completed by day two. There were some custom vents that had to be handmade by "Leon" who does their custom ductwork. This was needed to properly adapt a round vent to a square hole. The new thermostats were installed (One was a brand new one which also needed a wire run to it). The zoning board was installed and once everything was completed, and all zones were wired properly, the system got turned on to test full functionality. Paul walked us through the zones and advised us on how to adjust them.
The total job took 3.5 days but we only were without A/C for the 1st night. I would absolutely recommend Simmons A/C for your A/C project. Everyone was professional, respectful, good with our dogs, children asking them a million questions, and patient as they overcame several unique situations and solved them with the correct solution that might have taken a little longer, but was the correct way. If you need some work done but can't afford it, work with Ansley on financing. This business has been around for over 50 years I believe and I understand why. Thank you Simmons A/C!!!

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Address: 18512 US Highway 69 N, Lindale, Texas, United States, 75771-6006

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