Simmons Ironworks, LLC

Complaint: ***
I am rejecting this response because: Mr*** response is inaccurateOriginally, the technician had to come back because the gate timing was offWe did in fact try to go through manufacturer when we thought panel had been struck by lightningHowever, the panels were fineThe technician employed by Mr*** had left a wire exposed which should have been placed inside the box that houses the electrical part of gate opening systemIt had nothing to do with the electrical wiring at the gateFinally, we did not pay Mr*** when he came to "fix" the gate the last time because it stopped working days after he cameI am not paying for services when obviously it was not fixed properlyAs a business owner, I understand warranty issuesHowever, I would never sell my customers a faulty product and then not attempt to help them resolve the problemMr*** has admitted to us that he is wrong in this situation; however, no action has been taken to rectify the situation
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Mr*** response is inaccurateOriginally, the technician had to come back because the gate timing was offWe did in fact try to go through manufacturer when we thought panel had been struck by lightningHowever, the panels were fineThe technician employed by Mr*** had left a wire exposed which should have been placed inside the box that houses the electrical part of gate opening systemIt had nothing to do with the electrical wiring at the gateFinally, we did not pay Mr*** when he came to "fix" the gate the last time because it stopped working days after he cameI am not paying for services when obviously it was not fixed properlyAs a business owner, I understand warranty issuesHowever, I would never sell my customers a faulty product and then not attempt to help them resolve the problemMr*** has admitted to us that he is wrong in this situation; however, no action has been taken to rectify the situation
Regards,
*** ***

I sold the customer a wrought iron gate and a automatic gate operator. I make the gate myself, and I purchase the gate operator from a separate companyThe company that makes the gate operator gives the customer a one year warranty on their productThat warranty is between the gate
operator company and the owner, all installation paper work and warranty paper work is given to customer when installation is complete. I am not responsible for electrical work at the job site, it is supplied by an electrical contractor that the customer hiredI specified what was required, electrically, and the electrical contractor insisted on putting a GFI outlet outside for the gate operatorI told the customer that it would need to be change out because every time it rained, the GFI outlet would trip, and their would be no power to the gate. We did have some issues with the GFI outlet and with the intercom not working correctly, so I sent a tech to fix the problemThe job is an hour and a half away, and it took most of a day to travel and fix problem, which I did not charge for. As for the customer saying that the operator did not work properly, he stated himself that it worked for months. An operator is an electronic device and it will either work or it won't. At this point, I reminded the customer, that if he had a problem with the gate operator, he is responsible for any labor charges that will be done by Simmons Ironworks, and any shipping charges for parts neededIf there are broken or damaged parts on the operator, if these are covered by warranty, that is between the gate operator company and the customer.At this point, the customer informs me that the gate isn't working. I send a tech out and he gets the gate working. A couple of weeks later the customer calls and says the gate isn't working again, I personally go out with the tech and try to diagnose the problemIt appeared to be a faulty circuit board, which can be damaged by a lighting strike or power surge. We re-boot the system and get it to working, inform the customer the he will need to contact gate operator company to warranty circuit board. I give customer the bill for a service call, and he says he will mail me a check. A few months pass, I never get a check, and guess who calls, saying his gate want work. He demands that I replace the entire gate operator system, and perform all work for no charge. He says that it never worked right, although it is almost a year now. He doesn't pay his bill, and I don't work on the gate anymore

I sold the customer a wrought iron gate and a automatic gate operator. I make the gate myself, and I purchase the gate operator from a separate companyThe company that makes the gate operator gives the customer a one year warranty on their productThat warranty is between the gate
operator company and the owner, all installation paper work and warranty paper work is given to customer when installation is complete. I am not responsible for electrical work at the job site, it is supplied by an electrical contractor that the customer hiredI specified what was required, electrically, and the electrical contractor insisted on putting a GFI outlet outside for the gate operatorI told the customer that it would need to be change out because every time it rained, the GFI outlet would trip, and their would be no power to the gate. We did have some issues with the GFI outlet and with the intercom not working correctly, so I sent a tech to fix the problemThe job is an hour and a half away, and it took most of a day to travel and fix problem, which I did not charge for. As for the customer saying that the operator did not work properly, he stated himself that it worked for months. An operator is an electronic device and it will either work or it won't. At this point, I reminded the customer, that if he had a problem with the gate operator, he is responsible for any labor charges that will be done by Simmons Ironworks, and any shipping charges for parts neededIf there are broken or damaged parts on the operator, if these are covered by warranty, that is between the gate operator company and the customer.At this point, the customer informs me that the gate isn't working. I send a tech out and he gets the gate working. A couple of weeks later the customer calls and says the gate isn't working again, I personally go out with the tech and try to diagnose the problemIt appeared to be a faulty circuit board, which can be damaged by a lighting strike or power surge. We re-boot the system and get it to working, inform the customer the he will need to contact gate operator company to warranty circuit board. I give customer the bill for a service call, and he says he will mail me a check. A few months pass, I never get a check, and guess who calls, saying his gate want work. He demands that I replace the entire gate operator system, and perform all work for no charge. He says that it never worked right, although it is almost a year now. He doesn't pay his bill, and I don't work on the gate anymore

I sold the customer a wrought iron gate and a automatic gate operator.  I make the gate myself, and I purchase the gate operator from a separate company. The company that makes the gate operator gives the customer a one year warranty on their product. That warranty is between the ...

gate operator company and the owner, all installation paper work and warranty paper work is given to customer when installation is complete.  I am not responsible for electrical work at the job site, it is supplied by an electrical contractor that the customer hired. I specified what was required, electrically, and the electrical contractor insisted on putting a GFI outlet outside for the gate operator. I told the customer that it would need to be change out because every time it rained, the GFI outlet would trip, and their would be no power to the gate. We did have some issues with the GFI outlet and with the intercom not working correctly, so I sent a tech to fix the problem. The job is an hour and a half away, and it took most of a day to travel and fix problem, which I did not charge for.  As for the customer saying that the operator did not work properly, he stated himself that it worked for 5 months.  An operator is an electronic device and it will either work or it won't.  At this point, I reminded the customer, that if he had a problem with the gate operator, he is responsible for any labor charges that will be done by Simmons Ironworks, and any shipping charges for parts needed. If there are broken or damaged parts on the operator, if these are covered by warranty, that is between the gate operator company and the customer.At this point, the customer informs me that the gate isn't working.  I send a tech out and he gets the gate working.  A couple of weeks later the customer calls and says the gate isn't working again, I personally go out with the tech and try to diagnose the problem. It appeared to be a faulty circuit board, which can be damaged by a lighting strike or power surge.  We re-boot the system and get it to working, inform the customer the he will need to contact gate operator company to warranty circuit board.  I give customer the bill for a service call, and he says he will mail me a check.  A few months pass, I never get a check, and guess who calls, saying his gate want work.  He demands that I replace the entire gate operator system, and perform all work for no charge.  He says that it never worked right, although it is almost a year now.  He doesn't pay his bill, and I don't work on the gate anymore.