Simmons Management Group, Inc.

I apologize for the delay in responseLet me begin by clarifying several notes:First: The Simmons Management Group, Incsold it business assets to SRES Management, LLC (dba Simmons Management Group) on December 28, As such this complaint is issued against the old entity, not SRES Management,
LLC.Second: Simmons Management Group (“SMG") is the Management Company that acts as the agent for *** *** *** Condominiums, we are not the Home Owners Association ("HOA") as referred to in this complaint.Formal Responses:item 1: SMG did begin serving in its capacity as agent for *** *** *** Condominiums in June The unit owners account went delinquent on September SMG made efforts to reach the unit owner in September 2013, and again in October No response was received to our attempts, as such the file was sent to collections in November2013.Item 2: Regarding the window sill repair complaint in the summer of SMG is not in receipt of a work order on this matterWe have contacted you as of this writing, and will be scheduling a time to make corrections on this issue.Item 3: The *** *** *** Condominiums, board of directors notified SMG of a violation, per the bylaw of the association car repair on the grounds of the association will result in a violationSMG submitted the violation letter and fine notice to the unit owner on their behalf on May 28, 2015.item 4: The resident (or unit renter) did repairs to common area elements without consulting the *** *** *** Condominiums, board of directorsThe Board of Directors decided to fine the unit owner for the damagesRegarding repair, the association moved forward with approved changes, the bills and backup to this issues were sent to you on June, (see attached).Item 5: As stated in this complaint the Board of Directors did recant the charge, and this issue is settled.Remedy Request: The property manager reached out to the unit owner on March 9, to see what issues were still outstanding.Sincerely,

August 15, Dear *** ***:Our office is in receipt of your letter dated August 7, concerning a main plumbing valve repairUnfortunately, not enough information has been presented to let us know who and where this problem existsOur Company currently manages over
communities and over 5,unit ownersIn the attached correspondence received, the Customer information includes an address we do not manageIf at all possible, could you let us know the specific address that is having this issue so that we may address it?Although the desired settlement is to have this repaired or to issue a refund, we need to know specifically where this problem isWe look forward to hearing from you soon. As always, please do not hesitate to contact us with any further concerns you may haveRegards,
President
Taunya M

I appreciate that my claim has been sent to the board of directors. I have not paid my condo fees for the past few months because Simmons is now 7 months overdue in paying my claim.  I would like to know exactly when I will be reimbursed. Simmons has been delinquent and promising my reimbursement now for several months and I need to have them pay for the damages before I seek legal action. I am assuming that since this has been presented to the board, that I will be paid in 30 days ???
 Complaint: [redacted]
I am rejecting this response because:  I appreciate the response. I have not paid my dues for the past few months because Simmons has been promising me this money for several months now. Luckily I have not hired a lawyer or submitted late fees. I would like to know exactly when I will be paid. I will be more than happy to become up to date on my dues when I receive my check.
Regards,
[redacted]

In response to the customer complaint involving Billing or Collection issues, A homeowner at the community known as [redacted] submitted paperwork for reimbursement by his community for common area damages that the homeowner personally paid for.The Simmons Management Group (aka SIGMA Real Estate Services) is the communities managing agent, and to clarify the reimbursement is due from [redacted] not SiGMA Real Estate Services. All documentation that was submitted to the managing agent was forwarded to the Board of Directors of [redacted]. SIGMA is working with the Board of Directors to reimburse this homeowner.As of today, the homeowner account is in collections and is not current. This homeowner should contact legal counsel to have their account released and returned to active status. Council representing the association on this collection mater is The Law Offices of Gregory A[redacted] Annapolis, MD [redacted].Sincerely,Constantine A[redacted]

In response to the customer complaint involving Billing or Collection issues, A homeowner at the community known as [redacted] submitted paperwork for reimbursement by his community for common area damages that the homeowner personally paid for.The Simmons Management Group (aka SIGMA Real...

Estate Services) is the communities managing agent, and to clarify the reimbursement is due from [redacted] not SiGMA Real Estate Services. All documentation that was submitted to the managing agent was forwarded to the Board of Directors of [redacted]. SIGMA is working with the Board of Directors to reimburse this homeowner.As of today, the homeowner account is in collections and is not current. This homeowner should contact legal council to have their account released and returned to active status. Council representing the association on this collection mater is The Law Offices of [redacted] Annapolis, MD [redacted].Sincerely,Constantine A[redacted]President, SIGMA Real Estate Services

August 19, 2014
As a follow up to out response correspondence dated August 15, 2014, it has been found that the address of concern is [redacted], MD [redacted], concerning a main plumbing valve repair. On July 18, 2014, management sent a certified plumber to the unit to inspect the water leak and found that the leaking pipe is originating from a pipe that only services **. & [redacted] of [redacted]'s unit. Management sent and email to [redacted] advising that the repairs are the unit owners responsibility on July 28, 2014.
On August 5,2014. management sent a follow up email to [redacted] to confirm if they would still like for management to send out a plumber for repairs, and if so, any costs incurred will be at the owners’ expense in accordance to the By-Laws Article XIV. Section 4, Duty to Maintain, [redacted] responded the same day advising they will have their own plumber make repairs but also found that their units’ main shut off valve broke due to water pressure. Therefore the main shut off valve that will be affecting neighboring units will need to be shut off in order to complete full repair.
Management requested the date and time their plumber will be scheduled so that management can send a notice out to all owners s who will be affected with the water shut off, providing at least (72) hours of notice. Management also asked [redacted] to keep in mind the work will have to be scheduled after 9:30 a.m. and completed by 4:00pm considering this is the time owners will most lively come home from work to cook dinner etc, As of today's date, we have not received a date from the owner on when their plumber is scheduled for repairs.
Our company does not take owners concerns lightly and does what we can to ensure our property managers meet and exceed their roles and responsibilities as well as keeping owners informed of what the Association’s and Owner's responsibilities are in accordance to the Association’s governing documents. 1We hope this information helps you to conclude that management has done what we can to communicate with the [redacted] family in resolving this matter and has met out fiduciary duty. Please do not hesitate to give me a call at ###-###-####. should you have any questions regarding this matter.
Regards,PresidentTaunya M

Hello,
Simmons Management Group "SMG" was the property management company for our condominium community for approx 2.5 years. During this period SMG handled our financial very poorly, did not pay the association bills, jeoperdized the sale of a unit and continues to jeoperdize our financial account by not fully transitioning to the new property management company. As a community we have had to deal with fake invoices, unfinished work, unauthorized work and mysterious charges.

Review: This joke of a company is trying to tell me the main plumbing valve is my responsibility to fix. That I need to turn off the water to the whole row of townhouses (6 in this row) and just notify the Simmons when I plan on doing this. These is are saying that a "common " plumbing line, that if is turned off, will effect 5 other residents, is my responsibility. They are threatening to charge me for a plumber (one that they choose) to come out to diagnose this problem, after a plumber that I hired has said what the problem is. All this even after pointing out in the bylaws that any "common" plumbing that effects more than one residence is the responsibility of the property management company. These people just don't care about the customer at all. They are rude on the phone, if you are even lucky enough to get ahold of someone, and they are very uneducated about theirs roles of a property manager.Desired Settlement: I would like the problem to be fixed. The plumbing has already ruined some drywall. We have taken safety measures to prevent mold but, this is an on going battle. If they fix the main valve then the valves down line and the leaky pipes can then be fixed as well. A licensed plumber has told me that the work will not be guaranteed unless the water can be completely shut off allowing for a proper repair to take place.

Business

Response:

August 15, 2014Dear [redacted]:Our office is in receipt of your letter dated August 7, 2014 concerning a main plumbing valve repair. Unfortunately, not enough information has been presented to let us know who and where this problem exists. Our Company currently manages over 55 communities and over 5,000 unit owners. In the attached correspondence received, the Customer information includes an address we do not manage. If at all possible, could you let us know the specific address that is having this issue so that we may address it?Although the desired settlement is to have this repaired or to issue a refund, we need to know specifically where this problem is. We look forward to hearing from you soon. As always, please do not hesitate to contact us with any further concerns you may have.Regards,President Taunya M

Business

Response:

August 19, 2014As a follow up to out response correspondence dated August 15, 2014, it has been found that the address of concern is [redacted], MD [redacted], concerning a main plumbing valve repair. On July 18, 2014, management sent a certified plumber to the unit to inspect the water leak and found that the leaking pipe is originating from a pipe that only services **. & [redacted] of [redacted]'s unit. Management sent and email to [redacted] advising that the repairs are the unit owners responsibility on July 28, 2014.On August 5,2014. management sent a follow up email to [redacted] to confirm if they would still like for management to send out a plumber for repairs, and if so, any costs incurred will be at the owners’ expense in accordance to the By-Laws Article XIV. Section 4, Duty to Maintain, [redacted] responded the same day advising they will have their own plumber make repairs but also found that their units’ main shut off valve broke due to water pressure. Therefore the main shut off valve that will be affecting neighboring units will need to be shut off in order to complete full repair.Management requested the date and time their plumber will be scheduled so that management can send a notice out to all owners s who will be affected with the water shut off, providing at least (72) hours of notice. Management also asked [redacted] to keep in mind the work will have to be scheduled after 9:30 a.m. and completed by 4:00pm considering this is the time owners will most lively come home from work to cook dinner etc, As of today's date, we have not received a date from the owner on when their plumber is scheduled for repairs.Our company does not take owners concerns lightly and does what we can to ensure our property managers meet and exceed their roles and responsibilities as well as keeping owners informed of what the Association’s and Owner's responsibilities are in accordance to the Association’s governing documents. 1We hope this information helps you to conclude that management has done what we can to communicate with the [redacted] family in resolving this matter and has met out fiduciary duty. Please do not hesitate to give me a call at ###-###-####. should you have any questions regarding this matter.Regards,PresidentTaunya M