Simmons-Rockwell

hey my name is [redacted] and I filed a complaint not to long ago with simmons Rockwell in bath ny and I just wanted to let you know that everything has been settled with themI got a car from them that I am happy with now and there are no more complaintsthank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I just received my title for my chevy impala and It states that there are no lein holders on itso by law I own this car free and clearalso I am still receiving paperwork for the chevy cobalt and I was informed today that that car went to the auctionI called simmons Rockwell and they told me that they can change the title so it says that there is a lein on itand since I received a clean title for the chevy impala I should not have to make anymore payments on itso I would like you to help me with this because I was not having any problems until now with themthank you I would like to get this settled without going to court and I want that chevy impala without anymore payments Regards, [redacted]

Customer satisfaction is very important to Simmons-RockwellOn August 1st we had the Subaru extended service issuedWe do apologize for any inconvenienceIf you should have any further questions or concerns do not hesitate to call or stop by Thank you [redacted] Dealer principal ###-###-####

To whom it may concern: In investigating this concern further it has come to our attention that when the cancellation was requested the handwritten cancellation form looked as if the miles written were 90,instead of the 40,that it should have been and that is what the warranty company figured the refund based on, the effective date of the cancellation was 6/11/per the customers request We have called the warranty company and requested a new refund amount based on the proper cancellation miles The amount of the refund should be $minus the initial refund check of $equals an amount due to the customer of $which will be put in the mail tomorrow (9/14/16) We apologize for this error and we are changing our practices regarding warranty cancellations Sincerely, Brian L***

Dear [redacted] , In response to complaint ID [redacted] Customer arrived for their appointment on 09/03/2014, at that time there was no check engine light on nor were there any stored codes in any of the modulesTest drove vehicle for the transmission shift concern, transmission is shifting as designed per manufacturer specificationsScanned vehicle, verified all module software is up to dateCustomer was advised if the check engine light comes on, the dealer needs to have the vehicle back immediately for proper and thorough diagnosisAdvised customer if the module reads enough drive cycles without any faults, the code will clearVehicle is operating as designed Regards, [redacted] Service Manager

Thank you for taking the time to write a letter for your concern Customer satisfaction is very important to Simmons-Rockwell Since reading this letter we have spoke to Lenny R [redacted] and repermand him Simmons-Rockwell did follow up with Mr [redacted] bought had already purchased elsewhere If Mr [redacted] would like to talk further I would more than happy to talk to him When Mr [redacted] is in the market for another veh please don't hesitate to call or stop by.Thanks Brian L***

I want to first state that Simmons Rockwell Auto Group are not crooks! We take customer satisfaction very serious Mr [redacted] was not lied toThe vehicle was not represented as an All-Wheel Drive car The Worksheet that Mr [redacted] signed off on does not state AWD, or that it has Bluetooth(worksheet is attached) If it had that equipment it would of been put in the option line because that would just build more value in the vehicle at the time of sale To address what Mr [redacted] is requesting we have the following response:The vehicles are sold with how ever many key we have when we sell it If it has you would receive 3...if it has one that is how the car is sold This is a company policy on used cars, in order to keep our overall cost down and have the pricing that we have The Extended Service Plan has been cancelled and a refund in the amount of $was sent to your finance company on 3/22/ The policy was for years from purchase date and up to 100,miles The amount given iis a prorated amount for the months that the policy was in use The Autosaver System has already been installed on the vehicle and cannot be taken off and re-used There is no way to take off and prorate the unit No refund is available for the unit.Any questions please contact me at ###-###-####.Sincerely, Brian L***

Customer satisfaction is very important to Simmons-Rockwell Simmons-Rockwell brought the ford escape into the service dept and diagnosed it We then did contact the 3rd party exetended service company and they tell us they would be out within hours We placed numerous phone calls to the [redacted] 's extended service company trying to get them to our Hallstead location to inspect the ford escape Today August 10th they did approve to order the parts for the ford escape If the [redacted] 's should have any questions feel free to call me .Thank you Brian L [redacted] ###-###-####

Dear [redacted] , Customer satisfaction is very important to Simmons-Rockwell We did address Mr [redacted] issues Driving any truck small or big ant hitting the smallest pothole at different speeds can send veh into washboarding We have inspected Mr [redacted] veh and it performs to manufacturer specifications We put a new hitch on his truck also There is no day return policy in Simmons-Rockwell When Mr [redacted] brought his truck in for service he never stated anything about paint falling off or blown speakers Mr [redacted] can contact me if he has any other questions###-###-#### Thank you BRIAN LIDDY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10880818, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Raymond [redacted] I was told by Mike C [redacted] that Brian L [redacted] would call me, I've been waiting since last Thursday, October 29, for that phone callI do not know how closely the folks from the Better Business Bereau read the letter written by Brian L***I personally feel the letter was just thrown together as way of resolving their end of the disrespect I encounteredThe letter was very poorly written, the grammar was horrible and for a person to be in the supposed position MrL [redacted] is in and not be able to properly spell reprimand is awfulIf Lenny R [redacted] has been reprimanded I would like to know what the reprimand isTHank you very much [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I called Simmons and Rockwell and talked to the assistant service manager for the Dodge garage , I advised him that while drving along (not while shifting) that the car hestatitated like the transmission was slipping as it had in the past when the codes read engine misfire I told him the check engine light did go off by its self about min later He said they only appointment I have is next wedsday 9/3/I called on tuesday 8/26/ So of course the codes reset them self as I had to drive the vehicle as it is the only transportation that I have I bought this car in March as stated prior, this promblem started on June 22nd while my family was driving along after my sons 6th grade graduation, that day it was really bad felt as my car engine was going to blow or car was just going to quit, on this date my husband was with me and said after you drop me off and have cell service call them and get it in something is wrongI called and told them what was happing and the soonest they could get me in was a week and advised me to not drive it if at all possible, I said well you may be picking me up here in a couple min with a tow because if I can't get to where I am headed I will need a ride,(again this is my families only transportation)I then tried another dodge dealership who also couldn't get my vehicle in that day but advised me to pull over shut car of for min to see what would happen I did as advised and the car acted fine for a couple days then it acted up again, At that point I made an appointment with simmons rockwell and stated that it needed to be looked at, made an appointment for 6/26/ , I had let them know that my kids would have a doctors appt up the road and would either need a ride or a car when they looked at it I arrived and they didn't have a ride or car available so I was unable to leave it, I was frustrated and left as I had to get my children to the doctor The vehicle then acted up again but with this time the check engine staying on, made an appointment with simmons, on July 9th I left my vehicle at that time codes were in the history for engine misfire they cleared the codes, test drove and couldn't get it to act up(as I stated it just happens when you are driving along nothing makes it do it) I also had them check another concern of mine with a whistle noise in the engine and at that time they decided it needed a water pump, gasket, thermostat and a thermostat housing The tech also stated thetransmission shifter was binding and needed to replace that at a later date due to not having the part, which I took the vehicle back for On august 7th I took the vehicle back for a concern with the service AWD coming on while going up hills , at that point they had to change the AWD module-drive train controlThe latest was when I had it there on 9/3/and unfortuntly the vehicle cleared its own codes because of the wait, yes at that time the service maanger told me next time to just bring it out so we can at least read the codes and then get you an appointment if needed I don't want there to be a next time, I don't have time to keep taking out of my work schedule to take this vehicle back and forthI truly feel that I got a vehicle that is a lemon and at some point something is going to go wrong with it but maybe that is what they hope for,and at that point it will be out of warrenty I truly feel they need to make this right with me, I spend a month on this vehicle to make sure that my famili has reliable transportation only to have to worry "well is my car going to act up again today or am I going to be lucky for one more day" I don't want this closed I am not satisfied I feel for the price that I paid for this vehicle I should not have the daily worry Regards, [redacted]

Customer satisfaction is very important to Simmons-Rockwell [redacted] walked into Simmons-Rockwell inquiring about hybrid vehiclesOur Hornell location did not have a vehicle to that descriptionWe located a Toyota Prius hybrid at another one of our locationsAt this time we asked [redacted] Hall if she would like us to get her preapproved [redacted] filled out the credit application and our privacy notice(both attached)We have different banks that buy our customersAt this time we run her credit once to determine which banks would best fit her needsThe first approval that did come back @ 16% interest and the bank would need Larissia proof of income (paystub) in order to get better termsVehicle was coming from the other location and to call her when it got to Hornell and at the same time bring back proof of incomeTwo days later we receive paystubs and get the better terms that she deservedAs to her Focus we are willing to give her $for her car as what Kelley Blue Book states is the average9(attached)We will have to find a different vehicle in order to get that $paymentAny further questions please do not hesitate to call me at [redacted] *** -Brian L***

I called to report that my car's check engine light had come on a couple times abd had went off but to me it felt like my transmisson was slipping sand was told it needed to be on to have it looked at The following week the check engine stayed on so I took it in The state it is an engine misfire The invoice that I have states that the r.oopen date is jul 9,and closed on 7/28/while they had my vehicle the milage in was milage out was The vehicle is having the same issue now and is scheduled for 9/3/ When I am having these issues it always takes a week to get it in This vehilce has also been in to have the water pump, gasket and thermostat replaced because of issues with them The vehicle was in the shop from 8/7-8/for the AWD as the service AWD light was on , at that pont they had to replace the awd module and the drive train module On a side not it was also in for radio issues I am very frustrated with the vehicle, I worry every time I drive it that I may not get from point a to b I bought this car on 3/29/for 18,and feel that I truly got a lemon This vehicle was sold to me without an owners manual and was promised one by the salesman which never happend I personal just called dodge and had one sent to me It was also sold to me with no antenna and horrible tires I purchased the antenna out of my own pocket and have replaced the tires I just would like simmons to make this right and take the lemon back If you have any other questions please let me know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I do wanna go on record stating the Brian L [redacted] does not know what was told to me for And for its aweful funny ive sent other people to Simmons and Rockwell and they feel like they got screwed overIm not the only one that feels like they are crooksSo I'm done with this companyAnd I will get the word out there not to go any of the Simmons Rockwell Group DealershipsI don't like it when I sent people there then I hear them feel like they got screwed overIt is what It is Regards, [redacted] ***

Dear [redacted] , Customer satisfaction is very important to Simmons-Rockwell We did address Mr [redacted] issues Driving any truck small or big ant hitting the smallest pothole at different speeds can send veh into washboarding We have inspected Mr [redacted] veh and it performs to manufacturer specifications We put a new hitch on his truck also There is no day return policy in Simmons-Rockwell When Mr [redacted] brought his truck in for service he never stated anything about paint falling off or blown speakers Mr [redacted] can contact me if he has any other questions.###-###-####Thank you BRIAN LIDDY

In response to claim ***
To whom it may concern,
The customer in question had an issue with a workmanship issue on a repair performed in June 2014. Customer was not comfortable bringing the vehicle back to Simmons-Rockwell to investigate the issue. So customer brought
vehicle to another Subaru dealer of his choice
Simmons-Rockwell offered to pay to correct any issue, that our workmanship caused. To our knowledge that was the end of the issue
We have internally address our workmanship issue at the time we were informed of it

To *** *** *** * *** You are working on a complaint for me *** *** ID ***I have tried sending more information you ask for on your web site and in will not let me send itIt is the clarification you ask for, I believe that the check they sent should have been more then $244, I paid $The contract was for five years and had less the four years on itAlso I believe the contract should have been cancelled back in June when we told them about the trade inI am going to try sending the information this way I hope this will workThanks ***

Revdex.com spoke with the consumer today and he stated that he did receive a new title that is correct and the maintenance reminders have stopped coming to his house for the Chevy Cobalt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this
matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I want to first state that Simmons Rockwell Auto Group are not crooks! We take customer satisfaction very serious. Mr*** was not lied toThe vehicle was not represented as an All-Wheel Drive car. The Worksheet that Mr*** signed off on does not state AWD, or that it has
Bluetooth(worksheet is attached). If it had that equipment it would of been put in the option line because that would just build more value in the vehicle at the time of sale. To address what Mr*** is requesting we have the following response:
The vehicles are sold with how ever many key we have when we sell it. If it has you would receive 3...if it has one that is how the car is sold. This is a company policy on used cars, in order to keep our overall cost down and have the pricing that we have2. The Extended Service Plan has been cancelled and a refund in the amount of $was sent to your finance company on 3/22/2016. The policy was for years from purchase date and up to 100,miles. The amount given iis a prorated amount for the months that the policy was in use.
3. The Autosaver System has already been installed on the vehicle and cannot be taken off and re-used. There is no way to take off and prorate the unit. No refund is available for the unitAny questions please contact me at ###-###-####Sincerely,
Brian L***