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Simmons U.S.A. Corporation

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Simmons U.S.A. Corporation Reviews (1)

I purchased a Simmons mattress and box spring from Steinhafels in July of 2011 it has a ten year warranty over the past couple of months the foam on the top of the mattress has compressed to the point where there's a compressed spot in the middle of the mattress and it's very uncomfortable to sleep on the mattress .I know it's the mattress as I travel for my job and don't experience the pain and stiffness when I stay in a hotel .Steinhafels did send out a technician to look at the mattress there was a compressed area they send the results on to Simmons who makes a final determination .I receive an email later that day stating that the company had determined the problem was not the mattress but my level of comfort.So would I spend over $600 on something that was uncomfortable ? It's kind of insulting to say the mattress isn't bad you're just uncomfortable when you can see that the top of the mattress has compressed .I understand that in the past year or 2 Simmons has changed the foam they used on their mattress tops to one that has higher tolerance to compression my mattress was made before the change .If they were compelled to make a change in the foam they used there was a problem with the foam they were using prior to the change.When I called Simmons to follow up on the complaint I made about the mattress I was told that 11/2 inch compressions were below what they as a company tolerate as company and unless the compression deepens I would basically have to live with the problem or buy a new mattress.Anyone who has slept on the mattress finds it uncomfortable it's not a matter on personal taste it's a matter of the mattress and it's design my brother will stay at a hotel rather than sleep on that mattress.When I talked to the salesperson that filed the claim at Steinhafels he mentioned he wouldn't have sold me that particular mattress because I'm a side sleeper a question I was never asked by the original salesperson .

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Description: Manufacturers & Producers

Address: 1809 Adel St., Janesville, Wisconsin, United States, 53546


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