Simon Says Stamp

Ordered the Tim Holtz Christmas in July collage kit along with other products. The kit was intended for a live class co-produced by Simon Says Stamp. There was a delay in sending the order and it didn't arrive in time for the class. I reached out for help and was ignored, other than a small distraction to remove me from asking for a reply on social media. The parcel hadn't even left the USA by the class date. The parcel also didn't declare that VAT had been paid, so it was held by customs and wouldn't be released until I paid the VAT again and an admin fee. There was some damage to the contents from customs having a rummage about. I'm now financially out of pocket by over £50 and need to go through a tedious process to try and claim some of this back from HMRC. I asked Simon Says Stamp for help and they have again ignored me.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Our order should have arrived in one business day if it was shipped by USPS instead of the 3rd party shipperThe 3rd party shipper completely bypassed [redacted] and our packaged was shipped from [redacted] to [redacted] instead of [redacted] Also the Simon Says Stamps web site clearly states that all shipments are handled by USPS and there is nothing about using a 3rd party shipperI fully expect a full refund for the shipping charges since this company did not comply with their own shipping policy Regards, [redacted] ***

[redacted] ,We are sorry that you experienced delays in the shipment of your orders As our customer service team has explained to you, we are in the midst of implementing a new warehouse management software system and unfortunately that transition did not go as smoothly as anticipated, especially when we went "live" just before your first order We explained some of this in our blog (http://www.simonsaysstampblog.com/blog/we-really-appreciate-you/) It is ironic that the the system designed to improve shipping times has resulted in abdelays in the short run as the kinks are worked out Again, please accept our apology You asked to cancel both orders on 10/30/ On that same day, both orders were cancelled in our system Our records show that both of these transactions were fully refunded to you on 10/31/ Sincerely,The Simon Says Stamp Team

Our order should have arrived in one business day if it was shipped by USPS instead of the 3rd party shipperThe 3rd party shipper completely bypassed *** and our packaged was shipped from *** to *** *** instead of ***Also the Simon Says Stamps web site clearly states that all
shipments are handled by USPS and there is nothing about using a 3rd party shipperI fully expect a full refund for the shipping charges since this company did not comply with their own shipping policy
Regards, *** ***

Although we continue to deny the allegations in the Complaint, we have refunded the customer the $that he requested

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

Our order should have arrived in one business day if it was shipped by USPS instead of the 3rd party shipperThe 3rd party shipper completely bypassed *** and our packaged was shipped from *** to *** *** instead of ***Also the Simon Says Stamps web site clearly states that all
shipments are handled by USPS and there is nothing about using a 3rd party shipperI fully expect a full refund for the shipping charges since this company did not comply with their own shipping policy
Regards, *** ***

***,We are sorry that you experienced delays in the shipment of your orders? As our customer service team has explained to you, we are in the midst of implementing a new warehouse management software system and unfortunately that transition did not go as smoothly as anticipated,
especially when we went "live" just before your first order? We explained some of this in our blog (http://www.simonsaysstampblog.com/blog/we-really-appreciate-you/)? It is ironic that the the system designed to improve shipping times has resulted in abdelays in the short run as the kinks are worked out? Again, please accept our apology? You asked to cancel both orders on 10/30/? On that same day, both orders were cancelled in our system? Our records show that both of these transactions were fully refunded to you on 10/31/? ? Sincerely,The Simon Says Stamp Team

Although we continue to deny the allegations in the Complaint, we have refunded the customer the $6.99 that he requested.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

[redacted],We are sorry that you experienced delays in the shipment of your 2 orders.  As our customer service team has explained to you, we are in the midst of implementing a new warehouse management software system and unfortunately that transition did not go as smoothly as anticipated,...

especially when we went "live" just before your first order.  We explained some of this in our blog (http://www.simonsaysstampblog.com/blog/we-really-appreciate-you/).  It is ironic that the the system designed to improve shipping times has resulted in abnormal delays in the short run as the kinks are worked out.  Again, please accept our apology.  You asked to cancel both orders on 10/30/17.  On that same day, both orders were cancelled in our system.  Our records show that both of these transactions were fully refunded to you on 10/31/17.   Sincerely,The Simon Says Stamp Team