Simon Says Stamp

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Our order should have arrived in one business day if it was shipped by USPS instead of the 3rd party shipperThe 3rd party shipper completely bypassed [redacted] and our packaged was shipped from [redacted] to [redacted] instead of [redacted] Also the Simon Says Stamps web site clearly states that all shipments are handled by USPS and there is nothing about using a 3rd party shipperI fully expect a full refund for the shipping charges since this company did not comply with their own shipping policy Regards, [redacted] ***

[redacted] ,We are sorry that you experienced delays in the shipment of your orders As our customer service team has explained to you, we are in the midst of implementing a new warehouse management software system and unfortunately that transition did not go as smoothly as anticipated, especially when we went "live" just before your first order We explained some of this in our blog (http://www.simonsaysstampblog.com/blog/we-really-appreciate-you/) It is ironic that the the system designed to improve shipping times has resulted in abdelays in the short run as the kinks are worked out Again, please accept our apology You asked to cancel both orders on 10/30/ On that same day, both orders were cancelled in our system Our records show that both of these transactions were fully refunded to you on 10/31/ Sincerely,The Simon Says Stamp Team

Our order should have arrived in one business day if it was shipped by USPS instead of the 3rd party shipperThe 3rd party shipper completely bypassed *** and our packaged was shipped from *** to *** *** instead of ***Also the Simon Says Stamps web site clearly states that all
shipments are handled by USPS and there is nothing about using a 3rd party shipperI fully expect a full refund for the shipping charges since this company did not comply with their own shipping policy
Regards, *** ***

Although we continue to deny the allegations in the Complaint, we have refunded the customer the $that he requested

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

Our order should have arrived in one business day if it was shipped by USPS instead of the 3rd party shipperThe 3rd party shipper completely bypassed *** and our packaged was shipped from *** to *** *** instead of ***Also the Simon Says Stamps web site clearly states that all
shipments are handled by USPS and there is nothing about using a 3rd party shipperI fully expect a full refund for the shipping charges since this company did not comply with their own shipping policy
Regards, *** ***

***,We are sorry that you experienced delays in the shipment of your orders? As our customer service team has explained to you, we are in the midst of implementing a new warehouse management software system and unfortunately that transition did not go as smoothly as anticipated,
especially when we went "live" just before your first order? We explained some of this in our blog (http://www.simonsaysstampblog.com/blog/we-really-appreciate-you/)? It is ironic that the the system designed to improve shipping times has resulted in abdelays in the short run as the kinks are worked out? Again, please accept our apology? You asked to cancel both orders on 10/30/? On that same day, both orders were cancelled in our system? Our records show that both of these transactions were fully refunded to you on 10/31/? ? Sincerely,The Simon Says Stamp Team

Although we continue to deny the allegations in the Complaint, we have refunded the customer the $6.99 that he requested.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

[redacted],We are sorry that you experienced delays in the shipment of your 2 orders.  As our customer service team has explained to you, we are in the midst of implementing a new warehouse management software system and unfortunately that transition did not go as smoothly as anticipated,...

especially when we went "live" just before your first order.  We explained some of this in our blog (http://www.simonsaysstampblog.com/blog/we-really-appreciate-you/).  It is ironic that the the system designed to improve shipping times has resulted in abnormal delays in the short run as the kinks are worked out.  Again, please accept our apology.  You asked to cancel both orders on 10/30/17.  On that same day, both orders were cancelled in our system.  Our records show that both of these transactions were fully refunded to you on 10/31/17.   Sincerely,The Simon Says Stamp Team