I would like to express my apologies that you were unsatisfied with our companyWe always strive to give our customers the very best products and services
In reading your letter to the Revdex.com I understand that you feel you overpaid for the
repair to your furnaceYou may be
correct that the cost of the blower motor is $When our Comfort
Technician, a true Service Professional, arrives at your home, it takes many important decisions and
costs to get our vehicle and materials on site to complete the job to your satisfaction even if it means
losing profit as we did by lowering our priceThe initial technician had to do a complete diagnostics
check of your furnace to troubleshoot any immediate repairs to ensure thoroughnessThis initial
process did take minutesThe technician was told by the supply house they were out of stockAfter
locating the OEM motor outside of our local wholesale office where it was in fact out of stock, we did
pull a technician to travel, pick up and install to get your furnace running again quickly so you and your
family would be comfortableThe installation part of the motor did take fifteen minutes
Belknap is an ethical company that has been in business for over yearsWe believe in explaining all of
our services to our customers then we quote a price and have our customers agree to the price even
initial that pricing was quoted before any work is doneThis is the same process that we went through
with you and your wife when *** and *** came out to your homeWhen you called me, the
service manager, I lowered the price believing that you had had regular maintenance done on the unit
In reviewing my records I see that the only maintenance that was done was a year after you purchased
the unit when we performed a complementary maintenance checkA seven-year-old unit that has not
been regularly maintained takes more work than a regularly maintained unit
I hope that you can see that by the time I pay my employees their wages, as well as all of my overhead
and pay for the parts, I am not making as much of a profit as you claim in your letter
Belknap strives to provide excellent customer service and excellent customer satisfactionWe are sorry
that you did not find this to be trueI hope that this letter explains some of the background to you and
helps you better understand where we are coming fromWe would love to be able to do business with
you in the future
Copies of invoices attached
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They did not call me to discuss my concernThree strikes
I appreciate the written apology but thier points do not address all my concerns regarding unjust pricing specifically a written quote Missing explanation of the parts cost, service, service callFor all to understand specifically the elderly and un educated consumer
The invoices they attached were not the ones that were used, the ones used are *** $and *** $
Neither invoice stated any other work that was done or preventive maintenance updated
What's interesting is that the PM invoice had a checklist of all that was checked and measured But both the *** and *** had only furnace model and observation of the main issue no indication anything was checked or calibrated.
I told my wife what was wrong with it before we called for service so it can't be that hard to diagnoseFan motor hot - not running.- needs new one.
Invoice I paid *** $His statement of the part being $, minutes for diagnosis and (install of part) =minutes divided by the remaining $ would be per hourNo further work was done
Cost of service time Way out of line for putting in a replacement part
I want this posted on the Revdex.com site as not resolved Consumer alert issue of service call / repair charges high
Revdex.com spoke to Gary at business and the following was relayed: We are currently working with the consumer toward a resolution
I would like to express my apologies that you were unsatisfied with our companyWe always strive to give our customers the very best products and services
In reading your letter to the Revdex.com I understand that you feel you overpaid for the
repair to your furnaceYou may be
correct that the cost of the blower motor is $When our Comfort
Technician, a true Service Professional, arrives at your home, it takes many important decisions and
costs to get our vehicle and materials on site to complete the job to your satisfaction even if it means
losing profit as we did by lowering our priceThe initial technician had to do a complete diagnostics
check of your furnace to troubleshoot any immediate repairs to ensure thoroughnessThis initial
process did take minutesThe technician was told by the supply house they were out of stockAfter
locating the OEM motor outside of our local wholesale office where it was in fact out of stock, we did
pull a technician to travel, pick up and install to get your furnace running again quickly so you and your
family would be comfortableThe installation part of the motor did take fifteen minutes
Belknap is an ethical company that has been in business for over yearsWe believe in explaining all of
our services to our customers then we quote a price and have our customers agree to the price even
initial that pricing was quoted before any work is doneThis is the same process that we went through
with you and your wife when *** and *** came out to your homeWhen you called me, the
service manager, I lowered the price believing that you had had regular maintenance done on the unit
In reviewing my records I see that the only maintenance that was done was a year after you purchased
the unit when we performed a complementary maintenance checkA seven-year-old unit that has not
been regularly maintained takes more work than a regularly maintained unit
I hope that you can see that by the time I pay my employees their wages, as well as all of my overhead
and pay for the parts, I am not making as much of a profit as you claim in your letter
Belknap strives to provide excellent customer service and excellent customer satisfactionWe are sorry
that you did not find this to be trueI hope that this letter explains some of the background to you and
helps you better understand where we are coming fromWe would love to be able to do business with
you in the future
Copies of invoices attached
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They did not call me to discuss my concernThree strikes
I appreciate the written apology but thier points do not address all my concerns regarding unjust pricing specifically a written quote Missing explanation of the parts cost, service, service callFor all to understand specifically the elderly and un educated consumer
The invoices they attached were not the ones that were used, the ones used are *** $and *** $
Neither invoice stated any other work that was done or preventive maintenance updated
What's interesting is that the PM invoice had a checklist of all that was checked and measured But both the *** and *** had only furnace model and observation of the main issue no indication anything was checked or calibrated.
I told my wife what was wrong with it before we called for service so it can't be that hard to diagnoseFan motor hot - not running.- needs new one.
Invoice I paid *** $His statement of the part being $, minutes for diagnosis and (install of part) =minutes divided by the remaining $ would be per hourNo further work was done
Cost of service time Way out of line for putting in a replacement part
I want this posted on the Revdex.com site as not resolved Consumer alert issue of service call / repair charges high
Business did provide Revdex.com with copies of the actual invoices for customerSee attached