I would like to express my apologies that you were unsatisfied with our companyWe always strive to give our customers the very best products and services In reading your letter to the Revdex.com I understand that you feel you overpaid for the repair to your furnaceYou may be correct that the cost of the blower motor is $When our Comfort Technician, a true Service Professional, arrives at your home, it takes many important decisions and costs to get our vehicle and materials on site to complete the job to your satisfaction even if it means losing profit as we did by lowering our priceThe initial technician had to do a complete diagnostics check of your furnace to troubleshoot any immediate repairs to ensure thoroughnessThis initial process did take minutesThe technician was told by the supply house they were out of stockAfter locating the OEM motor outside of our local wholesale office where it was in fact out of stock, we did pull a technician to travel, pick up and install to get your furnace running again quickly so you and your family would be comfortableThe installation part of the motor did take fifteen minutes Belknap is an ethical company that has been in business for over yearsWe believe in explaining all of our services to our customers then we quote a price and have our customers agree to the price even initial that pricing was quoted before any work is doneThis is the same process that we went through with you and your wife when [redacted] and [redacted] came out to your homeWhen you called me, the service manager, I lowered the price believing that you had had regular maintenance done on the unit In reviewing my records I see that the only maintenance that was done was a year after you purchased the unit when we performed a complementary maintenance checkA seven-year-old unit that has not been regularly maintained takes more work than a regularly maintained unit I hope that you can see that by the time I pay my employees their wages, as well as all of my overhead and pay for the parts, I am not making as much of a profit as you claim in your letter Belknap strives to provide excellent customer service and excellent customer satisfactionWe are sorry that you did not find this to be trueI hope that this letter explains some of the background to you and helps you better understand where we are coming fromWe would love to be able to do business with you in the future Copies of invoices attached
I would like to express my apologies that you were unsatisfied with our companyWe always strive to give our customers the very best products and services In reading your letter to the Revdex.com I understand that you feel you overpaid for the repair to your furnaceYou may be correct that the cost of the blower motor is $When our Comfort Technician, a true Service Professional, arrives at your home, it takes many important decisions and costs to get our vehicle and materials on site to complete the job to your satisfaction even if it means losing profit as we did by lowering our priceThe initial technician had to do a complete diagnostics check of your furnace to troubleshoot any immediate repairs to ensure thoroughnessThis initial process did take minutesThe technician was told by the supply house they were out of stockAfter locating the OEM motor outside of our local wholesale office where it was in fact out of stock, we did pull a technician to travel, pick up and install to get your furnace running again quickly so you and your family would be comfortableThe installation part of the motor did take fifteen minutes Belknap is an ethical company that has been in business for over yearsWe believe in explaining all of our services to our customers then we quote a price and have our customers agree to the price even initial that pricing was quoted before any work is doneThis is the same process that we went through with you and your wife when [redacted] and [redacted] came out to your homeWhen you called me, the service manager, I lowered the price believing that you had had regular maintenance done on the unit In reviewing my records I see that the only maintenance that was done was a year after you purchased the unit when we performed a complementary maintenance checkA seven-year-old unit that has not been regularly maintained takes more work than a regularly maintained unit I hope that you can see that by the time I pay my employees their wages, as well as all of my overhead and pay for the parts, I am not making as much of a profit as you claim in your letter Belknap strives to provide excellent customer service and excellent customer satisfactionWe are sorry that you did not find this to be trueI hope that this letter explains some of the background to you and helps you better understand where we are coming fromWe would love to be able to do business with you in the future Copies of invoices attached