Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still have not received my $back Plain and simpleI do not care what excuse he has.....I called and told the agent on phone to cancel my policy! Why on earth did she forward info and not follow up I specially said to her I AM CANCELLING AS OF TODAY Simon can hide behind all the redtape of what [redacted] can and cant not do....I can go to [redacted] well after 30days and get money back! This is pure ** Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This guy is obviously NEEDS my unused premium Simple math here....collected fees from my bank on 8/for $and again on 9/$194.31....totaling $and only $was refunded That is where I came up with $ Again I am asking for MY MONEY BACK I no longer needed my [redacted] policy as on 8/ I want ALL unused premiums returned to me! WHY CAN YOU NOT UNDERSTAND THIS? I talk to many many many people and they all agree.....and they all now know not to do business with you I even talked to an [redacted] agent friend in CO, and he thinks your a bum for not returning my money To bad he asked to stay out of it.....I want my money, and I want my money now! Regards, [redacted]
On 9/22/one of my staff members, ***, came to my office and explained to me that Mr*** had called wanting to know the status of his policy cancellation. *** asked me if he had received a cancellation form for him, to which I responded that I had not. After
speaking with *** I proceeded to call Mr*** to let him know that no formal form had been received to cancel his policy. I also told him I would be happy to cancel his policy as long as I had the proper documentation on hand. Because he wanted to cancel his policy retroactive to 8/9/2017, I explained to him that I can only process endorsements backdating up to days. At the same time I also told him that once the endorsement processed I would complete a service request asking *** to approve backdating the cancellation to the requested date. I could not guarantee that this request would be approved because it is out of my hands. At that time Mr*** seemed very receptive and thanked me for not giving him a hard time about the cancellationOn 9/28/our office received a cancellation request, not witnessed as per protocol, to cancel his auto policy effective 8/9/(a copy of this document is available.) At that time we reminded him of the cancellation process previously discussed When requests are received in our office our procedure is to call the customer to verify and inquire on the reason for the cancellation and if there is anything possible we can do to preserve the business. Yesterday Mr*** called and spoke to another staff member, ***, asking her to have *** return his money. *** again explained the process and let him know that premium payments are deposited to their *** account and *** returns any monies owed. Last night I contacted Mr***, after receiving notice that he had posted comments on my *** account. In my conversation with him once again in explained ***’s process and that no monies are kept in the office and any returns of premium is sent by ***Upon reviewing our notes, we noticed that the reason we did not receive the original email from his new company is because it was sent to an incorrect email address ***’ instead of ***. (Attached is an email send to Mr***) In my conversation yesterday I did tell him that he should contact his current company and ask why they sent the email to a non-existing email and why they did not let him know that their email came back undeliverable as that is usually what happens in these cases. I feel that the office did nothing inappropriate. We try to help our customers as much as we are able to, and quite frankly do not understand his comments. Regards*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I still have not received my $110 back. Plain and simple. I do not care what excuse he has.....I called and told the agent on phone to cancel my policy! Why on earth did she forward info and not follow up. I specially said to her I AM CANCELLING AS OF TODAY. Simon can hide behind all the redtape of what [redacted] can and cant not do....I can go to [redacted] well after 30days and get money back! This is pure **.
Regards,
[redacted]
As mentioned in my prior response, when I spoke to Mr. [redacted] the day he called I clearly explained to him that our cancellation policy is either a written and signed form from his new carrier, or a letter from him, both signed and clearly stating an effective date of cancellation. I also explained to him that because this was a back-dated request for cancellation over 30 days, I would need a copy of his new insurance policy. Furthermore, I could only process the cancellation going back 30 days but I would put in a special request to [redacted] but would have to approve it. Final decisions are always made by [redacted]. At the time he was okay with this explanation and told me he would send me the information I needed.I would also like to stress that the original email that was supposedly sent to me by his new carrier never made it to my inbox because the email address was INCORRECT. Once I received the information on his new policy, I promptly cancelled the policy with the request to backdate to the 30 days, as I am allowed to do. I also sent in a web service request to [redacted] explaining the situation and asking them to further backdate the termination date of policy to 8/9 as per the customer’s request. [redacted] denied this endorsement.Mr. [redacted] did receive a refund of $278.40 (deposited to his checking account on 9/30.) I do not know why he keeps quoting that he should receive an extra $110 back. I performed my duties by following all guidelines laid out to me by [redacted] and I cannot change the outcome.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This guy is obviously NEEDS my unused premium. Simple math here....collected fees from my bank on 8/22 for $194.31 and again on 9/20 $194.31....totaling $388.62 and only $278.40 was refunded. That is where I came up with $110.22. Again I am asking for MY MONEY BACK. I no longer needed my [redacted] policy as on 8/8. I want ALL unused premiums returned to me! WHY CAN YOU NOT UNDERSTAND THIS? I talk to many many many people and they all agree.....and they all now know not to do business with you. I even talked to an [redacted] agent friend in CO, and he thinks your a bum for not returning my money. To bad he asked to stay out of it.....I want my money, and I want my money now!
Regards,
[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still have not received my $back Plain and simpleI do not care what excuse he has.....I called and told the agent on phone to cancel my policy! Why on earth did she forward info and not follow up I specially said to her I AM CANCELLING AS OF TODAY Simon can hide behind all the redtape of what [redacted] can and cant not do....I can go to [redacted] well after 30days and get money back! This is pure ** Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This guy is obviously NEEDS my unused premium Simple math here....collected fees from my bank on 8/for $and again on 9/$194.31....totaling $and only $was refunded That is where I came up with $ Again I am asking for MY MONEY BACK I no longer needed my [redacted] policy as on 8/ I want ALL unused premiums returned to me! WHY CAN YOU NOT UNDERSTAND THIS? I talk to many many many people and they all agree.....and they all now know not to do business with you I even talked to an [redacted] agent friend in CO, and he thinks your a bum for not returning my money To bad he asked to stay out of it.....I want my money, and I want my money now! Regards, [redacted]
On 9/22/one of my staff members, ***, came to my office and explained to me that Mr*** had called wanting to know the status of his policy cancellation. *** asked me if he had received a cancellation form for him, to which I responded that I had not. After
speaking with *** I proceeded to call Mr*** to let him know that no formal form had been received to cancel his policy. I also told him I would be happy to cancel his policy as long as I had the proper documentation on hand. Because he wanted to cancel his policy retroactive to 8/9/2017, I explained to him that I can only process endorsements backdating up to days. At the same time I also told him that once the endorsement processed I would complete a service request asking *** to approve backdating the cancellation to the requested date. I could not guarantee that this request would be approved because it is out of my hands. At that time Mr*** seemed very receptive and thanked me for not giving him a hard time about the cancellationOn 9/28/our office received a cancellation request, not witnessed as per protocol, to cancel his auto policy effective 8/9/(a copy of this document is available.) At that time we reminded him of the cancellation process previously discussed When requests are received in our office our procedure is to call the customer to verify and inquire on the reason for the cancellation and if there is anything possible we can do to preserve the business. Yesterday Mr*** called and spoke to another staff member, ***, asking her to have *** return his money. *** again explained the process and let him know that premium payments are deposited to their *** account and *** returns any monies owed. Last night I contacted Mr***, after receiving notice that he had posted comments on my *** account. In my conversation with him once again in explained ***’s process and that no monies are kept in the office and any returns of premium is sent by ***Upon reviewing our notes, we noticed that the reason we did not receive the original email from his new company is because it was sent to an incorrect email address ***’ instead of ***. (Attached is an email send to Mr***) In my conversation yesterday I did tell him that he should contact his current company and ask why they sent the email to a non-existing email and why they did not let him know that their email came back undeliverable as that is usually what happens in these cases. I feel that the office did nothing inappropriate. We try to help our customers as much as we are able to, and quite frankly do not understand his comments. Regards*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I still have not received my $110 back. Plain and simple. I do not care what excuse he has.....I called and told the agent on phone to cancel my policy! Why on earth did she forward info and not follow up. I specially said to her I AM CANCELLING AS OF TODAY. Simon can hide behind all the redtape of what [redacted] can and cant not do....I can go to [redacted] well after 30days and get money back! This is pure **.
Regards,
[redacted]
As mentioned in my prior response, when I spoke to Mr. [redacted] the day he called I clearly explained to him that our cancellation policy is either a written and signed form from his new carrier, or a letter from him, both signed and clearly stating an effective date of cancellation. I also explained to him that because this was a back-dated request for cancellation over 30 days, I would need a copy of his new insurance policy. Furthermore, I could only process the cancellation going back 30 days but I would put in a special request to [redacted] but would have to approve it. Final decisions are always made by [redacted]. At the time he was okay with this explanation and told me he would send me the information I needed.I would also like to stress that the original email that was supposedly sent to me by his new carrier never made it to my inbox because the email address was INCORRECT. Once I received the information on his new policy, I promptly cancelled the policy with the request to backdate to the 30 days, as I am allowed to do. I also sent in a web service request to [redacted] explaining the situation and asking them to further backdate the termination date of policy to 8/9 as per the customer’s request. [redacted] denied this endorsement.Mr. [redacted] did receive a refund of $278.40 (deposited to his checking account on 9/30.) I do not know why he keeps quoting that he should receive an extra $110 back. I performed my duties by following all guidelines laid out to me by [redacted] and I cannot change the outcome.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This guy is obviously NEEDS my unused premium. Simple math here....collected fees from my bank on 8/22 for $194.31 and again on 9/20 $194.31....totaling $388.62 and only $278.40 was refunded. That is where I came up with $110.22. Again I am asking for MY MONEY BACK. I no longer needed my [redacted] policy as on 8/8. I want ALL unused premiums returned to me! WHY CAN YOU NOT UNDERSTAND THIS? I talk to many many many people and they all agree.....and they all now know not to do business with you. I even talked to an [redacted] agent friend in CO, and he thinks your a bum for not returning my money. To bad he asked to stay out of it.....I want my money, and I want my money now!
Regards,
[redacted]