Initial Business Response /* (1000, 5, 2014/04/21) */
First of all we did contact the customer to work out the problem and we agreed to refund $for the doorSecondly we also give the customer options to resolve the issue which are return the door and get refund or If the customer want
to keep this door we can help to fix it but the factory will not honor any warrantee for this door since they refund the money alreadyEither way the customer can keep this door with the refund of $We can fix the door and make all the adjustment needed for it this time and again there will be no other warrantee in the future for this doorWe never heard any other issue with the other door upstairPlease contact our office at XXX-XXX-XXXX for any serviceThank you for your feed back
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an classic example of "Bait and Switch"The businessman keep saying that but never does anythingNone of my phone calls were even returnedI will try again
I left a message to EZ Blinds and Shades on 5/5/at AM PSTAwaiting response
Initial Business Response /* (1000, 5, 2014/04/21) */
First of all we did contact the customer to work out the problem and we agreed to refund $for the doorSecondly we also give the customer options to resolve the issue which are return the door and get refund or If the customer want
to keep this door we can help to fix it but the factory will not honor any warrantee for this door since they refund the money alreadyEither way the customer can keep this door with the refund of $We can fix the door and make all the adjustment needed for it this time and again there will be no other warrantee in the future for this doorWe never heard any other issue with the other door upstairPlease contact our office at XXX-XXX-XXXX for any serviceThank you for your feed back
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an classic example of "Bait and Switch"The businessman keep saying that but never does anythingNone of my phone calls were even returnedI will try again
I left a message to EZ Blinds and Shades on 5/5/at AM PSTAwaiting response