Simonik Transportation & Warehousing Group

Complaint: [redacted] I am rejecting this response because: no one told us if there problems at the time of delivery that we should call immediately to report the problem and we where also not told that we should have noted on the sign off that the boxes where damagedA tea cart was damaged and the driver told me to cross that off because it just needed a screw! The driver and helpers should be fired because of the way they handled our belongingsThis is just one of those life experiences that we are having to pay for! If I ever have to move again we will not use [redacted] and I have told my family and friends of this horrible situationThe pictures of the boxes where of all the broken pieces, not the way they where packed Regards, [redacted]

We apologize for any inconvenience caused with not being able to move the two safes along with the remainder of the household items, but they were simply too heavy for the crew that was assigned to the job to handle I'm not placing fault on anyone and do not want my men injuring themselves when they feel an item is beyond their capability.We only charged the credit card the additional amount that was agreed to of $and had no intention of charging anything elseAs a gesture of goodwill we will refund the additional $charged and hold the price to our estimate of $3,I wish [redacted] would have reached out to me to get this resolved insted of writing negative reviews on both our website and with the Revdex.com Regards, [redacted] President

I'm sorry to her that It appears no matter what I say you contest, so I am considering this matter over with between you and Simonik Transportation Again, you may take [redacted] Incto arbitration if you wish as they have control of your claim settlement

Complaint: ***
I am rejecting this response because: I really don't agree with your statement that the men would have been fired on the spot if we had calledIf we had called how where your going to provide other men to take our belongings off the truck? Nothing that you state can stop me from being a very unhappy customer and I will continue to tell family and friends about your poor serviceWhen the adjuster came to the house and took pictures, the broken pieces had been unpacked and placed in the damaged boxes, which I was told to do by youI cannot prove the amount of things that where damaged and cannot be replaced, but I thought a settlement would have been better than what we received
Regards,
*** ***

Complaint: ***
I am rejecting this response because: All they can do is keeping on talking and that is getting me nothingWhy should I have to put out any more money when according to their rules and regulations I would lose! So I will continue to be a very displeased customer and will voice my opinion in regard to their poor service
Regards,
*** ***

We regret that Ms. [redacted] found it necessary to file a complaint with the Revdex.com and apologize for any inconvenience or confusion that may have been caused during the move process.
I have reviewed her file and spoke with our Customer Service Manager and [redacted] who was Ms. [redacted]'s...

Customer Service Representative and [redacted] was aware that there was extensive damage to items that were packed in carton by Ms. [redacted].
 
However, a mover does not accept liability for damage to items that are packed in boxes by the customer unless written damages are noted on delivery regarding the boxes being crushed, damaged or dropped.  Ms. [redacted] alleges that the movers on delivery were throwing her boxes off the truck, yet there is nothing written on the delivery paperwork nor was anyone in our office notified of this while delivery was taking place.  If we would have been notified of such actions and it was confirmed, the movers would have been fired on the spot!  The final decision on the claim settlement process rest in the hands of [redacted] Claim Department and not with Simonik Transportation.  An adjuster was sent out to perform and inspection and the settlement is normally based on their assessment.
As far as our movers damaging floor, carpets and walls at the pick up I have a Loading Service Report that is signed by [redacted] on 9-10-13 stating that "No damage has occurred to walls, floors, ceilings, doors driveway or lawn areas"!  In addition she never reported any damage or mess to her origin home after we picked her up for storage.
I am also not sure what is meant by the bait and switch comment.  As far as pricing is concerned both her local move into storage and her delivery to SC were both less than originally quoted.  If she is referring to being told that she could pack her own belongings and then the items she packed were damaged and not settled on, that is not bait and switch as we are required by law to provide numerous documents and brochures regarding our customers rights and responsibilities and how to pack and also have her signature that she received these required documents. Some photos of the damaged items that were in boxes indicate that there wasn't much protective wrapping used and this may have been the cause for the damages.  But again, this is not our decision to make and only an observation. Ms. [redacted]'s course of action should not be with the Revdex.com but with the American Moving Associations Arbitration process.  Or to go back to [redacted] and request reconsideration of her claim settlement, as Simonik Transportation cannot offer a refund of insurance premiums, or additional money on the claim settlement as this is [redacted] jurisdiction not ours.

I'm sorry to her that.  It appears no matter what I say you contest, so I am considering this matter over with between you and Simonik Transportation.
Again, you may take [redacted] Inc. to arbitration if you wish as they have control of your claim settlement.

Complaint: [redacted]
I am rejecting this response because: no one told us if there problems at the time of delivery that we should call immediately to report the problem and we where also not told that we should have noted on the sign off that the boxes where damaged. A tea cart was damaged and the driver told me to cross that off because it just needed a screw! The driver and helpers should be fired because of the way they handled our belongings. This is just one of those life experiences that we are having to pay for! If I ever have to move again we will not use [redacted] and I have told my family and friends of this horrible situation. The pictures of the boxes where of all the broken pieces, not the way they where packed.
Regards,
[redacted]

We apologize for any inconvenience caused with not being able to move the two safes along with the remainder of the household items, but they were simply too heavy for the crew that was assigned to the job to handle.  I'm not placing fault on anyone and do not want my men injuring themselves...

when they feel an item is beyond their capability.We only charged the credit card the additional amount that was agreed to of $131.68 and had no intention of charging anything else.
As a gesture of goodwill we will refund the additional $131.68 charged and hold the price to our estimate of $3,752.15.
I wish [redacted] would have reached out to me to get this resolved insted of writing negative reviews on both our website and with the Revdex.com.
 
Regards,
[redacted]
President

I am not going to dispute what you were or were not told regarding reporting damage on delivery.  However, it is clearly stated in the literature that you were provided to note any damages seen on the paperwork at time of delivery.  You did make some notations to damages but nothing for crushed boxes, that is why [redacted] denied a portion of your claim.
Something as blatant as movers throwing boxes off the truck is hard to imagine and very disturbing.  I call should have placed as soon as this was observed to our office.  If I can prove this actually took place the men will be fired.  Do you have any photos or a video of these actions for my review.

Review: I have made repeated requests about my refund due to me from Simonik Transportation(Allied movers). I do not get response or return phone calls. The moving goes by weight and my weight estimate was much lower. The national office told me that Simonik owes me $541 , but they are leaving it to Simonik to refund it to me. Need someone to get me my refund.Desired Settlement: refund

Business

Response:

A refund was issued [redacted] and our accounting manager, [redacted] notified [redacted]. He told her he had alread* gone to the Revdex.com and was going to recind his complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We contracted with this moving company to have our furniture and personal belongings packed and stored in their warehouse. When they came they made a mess of floors, carpeting & walls of the house we where moving out of. I was told by salesman & [redacted] we could pack some of the stuff ourselves. We took out $500 insurance to cover damages. Movers came to SC, we watched them throw boxes out of truck. Condition of boxes when placed in house were damaged and you could hear broken pieces. Dinning room table was damaged along with other furniture. Placing 3 seater leather couch in house and they just dropped it on the floor & broke the frame. Same thing happened with bedroom set. Broke drawers. Filled put forms for claim, had adjuster come to house. We have $12,000 worth of damage and they are settling with us for $1900. Can go to arbitration but that would cost us money and we do not feel it would be worth it in the end. Items not payed for because I did not have carton number. Also told was supposed to wait for adjuster to come to house to see damage before we could get anything repaired. A lot of bait & switch was done and we are disgusted with how this company has treated us. Everyone from the sales person who came to the house,person we had to deal with in NJ office.Desired Settlement: We feel that we should be refunded mover money, $1900 is nothing compared to the damage we had. We should also be refunded the $500 for the extra insurance we paid because it did us no good to spend that money.

Business

Response:

We regret that Ms. [redacted] found it necessary to file a complaint with the Revdex.com and apologize for any inconvenience or confusion that may have been caused during the move process.

I have reviewed her file and spoke with our Customer Service Manager and [redacted] who was Ms. [redacted]'s Customer Service Representative and [redacted] was aware that there was extensive damage to items that were packed in carton by Ms. [redacted].

However, a mover does not accept liability for damage to items that are packed in boxes by the customer unless written damages are noted on delivery regarding the boxes being crushed, damaged or dropped. Ms. [redacted] alleges that the movers on delivery were throwing her boxes off the truck, yet there is nothing written on the delivery paperwork nor was anyone in our office notified of this while delivery was taking place. If we would have been notified of such actions and it was confirmed, the movers would have been fired on the spot! The final decision on the claim settlement process rest in the hands of [redacted] Claim Department and not with Simonik Transportation. An adjuster was sent out to perform and inspection and the settlement is normally based on their assessment.

As far as our movers damaging floor, carpets and walls at the pick up I have a Loading Service Report that is signed by [redacted] on 9-10-13 stating that "No damage has occurred to walls, floors, ceilings, doors driveway or lawn areas"! In addition she never reported any damage or mess to her origin home after we picked her up for storage.

I am also not sure what is meant by the bait and switch comment. As far as pricing is concerned both her local move into storage and her delivery to SC were both less than originally quoted. If she is referring to being told that she could pack her own belongings and then the items she packed were damaged and not settled on, that is not bait and switch as we are required by law to provide numerous documents and brochures regarding our customers rights and responsibilities and how to pack and also have her signature that she received these required documents. Some photos of the damaged items that were in boxes indicate that there wasn't much protective wrapping used and this may have been the cause for the damages. But again, this is not our decision to make and only an observation. Ms. [redacted]'s course of action should not be with the Revdex.com but with the American Moving Associations Arbitration process. Or to go back to [redacted] and request reconsideration of her claim settlement, as Simonik Transportation cannot offer a refund of insurance premiums, or additional money on the claim settlement as this is [redacted] jurisdiction not ours.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: no one told us if there problems at the time of delivery that we should call immediately to report the problem and we where also not told that we should have noted on the sign off that the boxes where damaged. A tea cart was damaged and the driver told me to cross that off because it just needed a screw! The driver and helpers should be fired because of the way they handled our belongings. This is just one of those life experiences that we are having to pay for! If I ever have to move again we will not use [redacted] and I have told my family and friends of this horrible situation. The pictures of the boxes where of all the broken pieces, not the way they where packed.

Regards,

Business

Response:

I am not going to dispute what you were or were not told regarding reporting damage on delivery. However, it is clearly stated in the literature that you were provided to note any damages seen on the paperwork at time of delivery. You did make some notations to damages but nothing for crushed boxes, that is why [redacted] denied a portion of your claim.

Something as blatant as movers throwing boxes off the truck is hard to imagine and very disturbing. I call should have placed as soon as this was observed to our office. If I can prove this actually took place the men will be fired. Do you have any photos or a video of these actions for my review.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I really don't agree with your statement that the men would have been fired on the spot if we had called. If we had called how where your going to provide other men to take our belongings off the truck? Nothing that you state can stop me from being a very unhappy customer and I will continue to tell family and friends about your poor service. When the adjuster came to the house and took pictures, the broken pieces had been unpacked and placed in the damaged boxes, which I was told to do by you. I cannot prove the amount of things that where damaged and cannot be replaced, but I thought a settlement would have been better than what we received .

Regards,

Business

Response:

I'm sorry to her that. It appears no matter what I say you contest, so I am considering this matter over with between you and Simonik Transportation.

Again, you may take [redacted] Inc. to arbitration if you wish as they have control of your claim settlement.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: All they can do is keeping on talking and that is getting me nothing. Why should I have to put out any more money when according to their rules and regulations I would lose! So I will continue to be a very displeased customer and will voice my opinion in regard to their poor service.

Regards,

Review: We hired this company to move our residence from [redacted] on 9/14/15.When their representative,[redacted],came to our home she gave aquote we were quite explicit about the fact that we had 3 gun safes 1 on the first floor and 2 in the basement and showed them to [redacted] and asked repeatedly if they would be able to move the safes. She was positive that there would be no problem. On the day of the move they sent their crew without the proper equipment and not enough men to move the two safes in the basement and after their guys spent about 2 hours on the phone talking to the office explaining the problem the management staff decided that they couldn't move the safes and told the guys to just move the furniture and one safe. After several heated conversation with their dispatcher, [redacted], he agreed to return on Thursday 9/17/15 to "assess" the situation. On 9/17/15 they came to our old address and decided that they could move the safes using a safe jack and agreed they would return on Monday 09/21/15 with the proper equipment and enough guys to move the safes.On both 9/14/15 and 9/21/15 we were quite explicit that we were not going to pay any additional costs for this second move since it was thru no fault of ours that the 2nd trip was necessary. We were told not to worry about it.On 9/22/15 we were called by [redacted] their dispatcher indicating that we owed them $263.36 additional for the trip and he forwarded an invoice detailing overtime rates,etc. I sent an email indicating we did not feel that we should be charged these fees but that we would pay 50% since we didn't feel that it was fair for them to lose money on the job.The original est. was for a total of $3752.95 including moving the 3 safes. We asked for an acceptance of the $131.68 and indicated that we would forward a check.Today they automatically charged our debit card at PNC with no notification. Our concern is will they charge the remaining balance w/o any notice.Desired Settlement: Honestly we would like a refund of the additional charges since it was no fault on our part but their representative and management not sending the proper equipment and enough men to make the move the first trip. But the least we will accept is that they do not make any additional debit charges to our account for the remaining balance. Also this company should be warned that they do not have the authority to make automatic debit transactions to customer accounts without prior approval.

Business

Response:

We apologize for any inconvenience caused with not being able to move the two safes along with the remainder of the household items, but they were simply too heavy for the crew that was assigned to the job to handle. I'm not placing fault on anyone and do not want my men injuring themselves when they feel an item is beyond their capability.We only charged the credit card the additional amount that was agreed to of $131.68 and had no intention of charging anything else.As a gesture of goodwill we will refund the additional $131.68 charged and hold the price to our estimate of $3,752.15.I wish [redacted] would have reached out to me to get this resolved insted of writing negative reviews on both our website and with the Revdex.com. Regards,[redacted]President