MESSAGE FROM BUSINESS: Complaint ID#: [redacted] Company Name: [redacted] USA Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: Good Afternoon I am writing in response to the complaint from [redacted] who has stated we sent out a company to clean his seats which is falseWe never send anyone out to repair vehiclesWe have only sent an independent appraiser to inspect the damage as the customer stated that ALL seats were stainedThe dealer stated it was dirt which is not a covered item under our warrantyAlso the consumer has to report any damage within days as it is written on every warranty we have which the customer signsQuoted directly from our warranty: "WHAT YOU SHOULD DO (VEHICLE OWNER): You should maintain the vehicle with regular car washing and appearance maintenance as prescribed by your automobile manufacturerCleaning your vehicle of bird waste, tree sap, and other contaminants will help eliminate possible damageYou must report any damage within days following the notice of any such damage covered by this limited WARRANTY by contacting [redacted] as directed in the claim procedure outlined on the back of this WARRANTYFailure to report damage within days of noticing the damage will void this WARRANTY and relieve [redacted] of all legal responsibilitySimoniz® is not obligated or responsible for general cleaning and maintenance of the vehicles paint, fabric or leather surfacesRegular care and cleaning is necessary." The claim was denied due to no reasonable care was taken on maintaining the interior as well as failure to report the damage within a day time frame as stated by the signed warranty the consumer hasI will be faxing the original paperwork [redacted] I also have the appraisers report which has pictures of the interior but would like to either mail that or email it due to it being color picturesPlease advise as to how you would like to receive this report Sent on: 2/19/1:51:PM See Attached Document
We have reviewed Ms [redacted] complaint Simoniz will certainly reimburse the $she is requesting While the company we hired for this promotion followed standard policy, we are disappointed in the lack of customer service that Ms [redacted] received Each situation should be evaluated individually and it appears Ms [redacted] 's concerns were not thoroughly evaluated Simoniz strives to produce great products which we support with great customer service We truly apologize that this model was not met in this particular transaction and we thank Ms [redacted] for bringing this to our attention Simoniz is processing a reimbursement check for the requested amount of $
MESSAGE FROM BUSINESS: Complaint ID#: [redacted] Company Name: [redacted] USA Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: Good Afternoon I am writing in response to the complaint from [redacted] who has stated we sent out a company to clean his seats which is falseWe never send anyone out to repair vehiclesWe have only sent an independent appraiser to inspect the damage as the customer stated that ALL seats were stainedThe dealer stated it was dirt which is not a covered item under our warrantyAlso the consumer has to report any damage within days as it is written on every warranty we have which the customer signsQuoted directly from our warranty: "WHAT YOU SHOULD DO (VEHICLE OWNER): You should maintain the vehicle with regular car washing and appearance maintenance as prescribed by your automobile manufacturerCleaning your vehicle of bird waste, tree sap, and other contaminants will help eliminate possible damageYou must report any damage within days following the notice of any such damage covered by this limited WARRANTY by contacting [redacted] as directed in the claim procedure outlined on the back of this WARRANTYFailure to report damage within days of noticing the damage will void this WARRANTY and relieve [redacted] of all legal responsibilitySimoniz® is not obligated or responsible for general cleaning and maintenance of the vehicles paint, fabric or leather surfacesRegular care and cleaning is necessary." The claim was denied due to no reasonable care was taken on maintaining the interior as well as failure to report the damage within a day time frame as stated by the signed warranty the consumer hasI will be faxing the original paperwork [redacted] I also have the appraisers report which has pictures of the interior but would like to either mail that or email it due to it being color picturesPlease advise as to how you would like to receive this report Sent on: 2/19/1:51:PM See Attached Document
We have reviewed Ms [redacted] complaint Simoniz will certainly reimburse the $she is requesting While the company we hired for this promotion followed standard policy, we are disappointed in the lack of customer service that Ms [redacted] received Each situation should be evaluated individually and it appears Ms [redacted] 's concerns were not thoroughly evaluated Simoniz strives to produce great products which we support with great customer service We truly apologize that this model was not met in this particular transaction and we thank Ms [redacted] for bringing this to our attention Simoniz is processing a reimbursement check for the requested amount of $